The document discusses Utah's efforts to redesign its state government website, Utah.gov, to break the mold for eGovernment websites. It summarizes the goals of making the site more usable, accessible on different devices, and transparent. It describes how Utah.gov has evolved over time based on user feedback, adopting new technologies like responsive design and focusing on usability testing. The redesign was well received and led to increased traffic and transactions on the site. Utah plans to continue innovating by enriching content and making the framework even more responsive.
UiPath Test Automation using UiPath Test Suite series, part 3
Breaking the Mold for eGovernment - SXSW #UtahDotGov
1. BREAKING THE MOLD FOR
EGOVERNMENT
Hillary Hartley @hillary @h
Director of Integrated Marketing
Jonathan Higley @jhuii
Lead Designer Utah.gov
Dave Fletcher @dfletcher
CTO Utah
#UtahDotGov!
16. SO, WHY?
• Too many clicks.
– 2009 to 2011, Same Homepage Actions from 3 mill - 50K
• Valuable Terms
• Unexpected Results
• Confusing Destination
#UtahDotGov!
19. ANALYSE THE PRESENT
2009 FEEDBACK
• “The movement is giving me motion sickness”
• “Where’s the search?”
• “Where’s the search results?”
• “I don’t care about 90% of what’s on this page, I
just want to file my F&*K1NG taxes”
#UtahDotGov!
20. WHY’D YOU COME HERE?
TWO TASKS
• Complete a task due to law or Legislative mandate
• Information Quest: Find a topic or current issue
#UtahDotGov!
72. Interesting site, but might put form too far above function?
@pjkerley
Try tabbing through Utah.gov links. Search is nowhere near the
first thing that comes up. Big problem for accessibility.
@MarcDrummond
So I turned off javascript and Utah.gov is not really usable.
@kristyfifelski
#UtahDotGov!
73. What browser is the new site optimized for? The new Utah.gov site is
not rendering properly in Firefox.
@maricheney
Oh, wow. Utah.gov completely falls apart if you don't have Javascript
enabled. Small percentage, but big potential problem for those few.
@MarcDrummond
#UtahDotGov!
75. Incredible user experience and great, eye catching
design. They set new standard.
@bobgourley
Gov't is just as much an info resource as a service
provider. Smart web design like Utah.gov helps it be both.
@abhinemani
Government as an intuitive experience? Who knew!
@jackmorton
#UtahDotGov!
76. Utah's website was awesome before but is now even better. The
gold standard for govt.
@mikesher
Utah.gov is a landmark achievement for digital government and
constituent engagement.
@rachelsterne
Utah.gov is rather startlingly novel for a government website.
@bedroomation
Utah's new web site is beautiful and so very useful. How did
government do that?
@bobragsdale
#UtahDotGov!