The document discusses how brands need to be transparent like snow globes in order to build emotional connections with consumers. When shaken up by controversy, great brands will prevail with a clear image when the dust settles. A brand's identity stems from its origins and indicators like its leaders, mission, employees, and tone, which all need examination. To resonate deeply, brands must have soul, heart, and understand the concept of branding, otherwise it is like putting lipstick on a pig.