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BRANDJACKING
The dark side of the internet
CASE STUDY 15
Case study 15
(Page 489-490)
Course Book: IMC
Prepared by
SB0861
Mai Thi Kim Oanh
Dang Viet My Duyen
CONTENT
What is the brandjacking
Analysis Examples
Recommendations
Example 1: the energy company BP’s oil
Example 2: Nestlé_Kitkat
WHAT IS THE BRANDJACKING
Brand Hijacking
+ = Brandjacking
This term appear since at least 2007 on a Business Week article
Brandjacking is an activity whereby someone acquires
the online identity of another entity for the purposes of acquiring
that business's brand equity
The flatforms are social media and Website 2.0
BRANDJACKING
 Types of Brandjacking
(1) Identity impersonation
(2) Cyber-squatting
(3) Phishing
 Motive behind the Brand Jacking
(1) Free publicity
(2) To malign the reputation of its target
FINANCIAL LOSS
CREDIBILITY LOSS
&
BP’s oil
During the BP Deepwater Horizon oil spill in 2010 the Twitter
handle @BPGlobalPR gained a huge following – almost 10 times
the number of followers of the official @BP_America account –
and frequently parodied their response (and lack thereof) to the
disaster.
Please see the clip
Nestlé_Kitkat
Recommendations
Notifying our customers immediately defined plan to help affected
customers
Reporting the phishing site to the company hosting it and filing a report
to the Internet Authority of the respective country
Putting out a press release
Well Proper communication within the organization
Thank you
For
Your listening
Q&A

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Brandjacking

  • 1. BRANDJACKING The dark side of the internet CASE STUDY 15
  • 2. Case study 15 (Page 489-490) Course Book: IMC Prepared by SB0861 Mai Thi Kim Oanh Dang Viet My Duyen
  • 3. CONTENT What is the brandjacking Analysis Examples Recommendations Example 1: the energy company BP’s oil Example 2: Nestlé_Kitkat
  • 4. WHAT IS THE BRANDJACKING Brand Hijacking + = Brandjacking This term appear since at least 2007 on a Business Week article Brandjacking is an activity whereby someone acquires the online identity of another entity for the purposes of acquiring that business's brand equity The flatforms are social media and Website 2.0
  • 5. BRANDJACKING  Types of Brandjacking (1) Identity impersonation (2) Cyber-squatting (3) Phishing  Motive behind the Brand Jacking (1) Free publicity (2) To malign the reputation of its target
  • 7. BP’s oil During the BP Deepwater Horizon oil spill in 2010 the Twitter handle @BPGlobalPR gained a huge following – almost 10 times the number of followers of the official @BP_America account – and frequently parodied their response (and lack thereof) to the disaster.
  • 8. Please see the clip Nestlé_Kitkat
  • 9. Recommendations Notifying our customers immediately defined plan to help affected customers Reporting the phishing site to the company hosting it and filing a report to the Internet Authority of the respective country Putting out a press release Well Proper communication within the organization