BPI 601 – Assignment #4 – Process Analysis and Design - EPC Modeling     Using ARIS Business Architect you are to create the TO-BE EPC Process model representing the pre-registration process for Process University as detailed below.   Indicate the roles for each activity. Process Description: Currently (AS-IS), the Graduate pre-registration process is as follows for Process University: – the goal is to have students select appropriate classes for the next semester as efficiently as possible without jeopardizing the business rules and prerequisite rules of the University.  These rules are as follows: · A student is not allowed to preregister until they have been officially accepted into the program. · If a student has an outstanding bill with the university they will not be able to preregister. · The Student is allowed to meet with a graduate adviser to advise course selection (even if they have an outstanding bill). (it is the student’s choice to do so) · Students must adhere to the prerequisites of classes – therefore each course selected must be checked to see if the student has completed the required prerequisites of each course pre-selected. Courses will not be approved until course prerequisites are satisfied.   In rare cases the student may get approval from administration if they do not have the appropriate prerequisites. · Once a course is approved, a seat in that course is assigned to the student if there are still seats available (if course is not closed) and the course is added to the roster of the student. · If a course is closed, the student may request a meeting with a graduate adviser to see if the student is eligible to be added into the course. · If a course is closed and the student does not wish to take further action, or the student was denied further action; the student is asked to select another course. · If the student opts not to complete the preregistration, the registrar (administration) and the student’s adviser are notified. (TO-BE)  Process University will be implementing on-line pre-registration in the near future.  Design and model the TO-BE process with this in mind, however all the business rules listed above still must be maintained in addition to the new rule below.  · A student is prompted and asked if they would like to register for another course, once the student has indicated they do not want to register for any more courses OR they have registered for the maximum number of courses (which is four), the system will print a list of courses they registered for. Requirements: 1. Using the EPC modeling methodology, design the TO-BE process model for the scenario described above. ** You MUST have at least one loop in this process Running head: Artificial Intelligence & Robotics used in the 21st century 1 Artificial Intelligence & Robotics used in the 21st century 2 Artificial Intelligence & Robotics used in the 21st century Christopher Slaton_CS698_IP2.doc Colorado Technical University T ...

1. BPI 601 – Assignment #4 – Process Analysis and Design - EPC
Modeling
Using ARIS Business Architect you are to create the TO-
BE EPC Process model representing the pre-registration process
for Process University as detailed below. Indicate the roles for
each activity.
Process Description:
Currently (AS-IS), the Graduate pre-registration process is as
follows for Process University: – the goal is to have students
select appropriate classes for the next semester as efficiently as
possible without jeopardizing the business rules and
prerequisite rules of the University. These rules are as follows:
· A student is not allowed to preregister until they have been
officially accepted into the program.
· If a student has an outstanding bill with the universit y they
will not be able to preregister.
· The Student is allowed to meet with a graduate adviser to
advise course selection (even if they have an outstanding bill).
(it is the student’s choice to do so)
· Students must adhere to the prerequisites of classes –
therefore each course selected must be checked to see if the
student has completed the required prerequisites of each course
pre-selected. Courses will not be approved until course
prerequisites are satisfied. In rare cases the student may get
approval from administration if they do not have the appropriate
prerequisites.
· Once a course is approved, a seat in that course is assigned to
the student if there are still seats available (if course is not
closed) and the course is added to the roster of the student.
· If a course is closed, the student may request a meeting with a
graduate adviser to see if the student is eligible to be added into
the course.
· If a course is closed and the student does not wish to take
further action, or the student was denied further action; the

2. student is asked to select another course.
· If the student opts not to complete the preregistration, the
registrar (administration) and the student’s adviser are notified.
(TO-BE) Process University will be implementing on-line pre-
registration in the near future. Design and model the TO-
BE process with this in mind, however all the business rules
listed above still must be maintained in addition to the new rule
below.
· A student is prompted and asked if they would like to regi ster
for another course, once the student has indicated they do not
want to register for any more courses OR they have registered
for the maximum number of courses (which is four), the system
will print a list of courses they registered for.
Requirements:
1. Using the EPC modeling methodology, design the TO-BE
process model for the scenario described above. **
You MUST have at least one loop in this process
Running head: Artificial Intelligence & Robotics used in the
21st century
1
Artificial Intelligence & Robotics used in the 21st century
2
Artificial Intelligence & Robotics used in the 21st century
Christopher Slaton_CS698_IP2.doc
Colorado Technical University

3. Table of Contents
1.1 Company Overview4
1.2 Project Introduction6
1.3 Problem Identification9
1.3.1 Problem Context and Background9
1.3.2 Problem Statement11
2.1
Solution
Framework12
2.2 Hypothesis Statement14
2.3 Research Questions14
2.4 Related Works14
References15
Artificial Intelligence & Robotics are used in the 21st century
to transform workplace activities and ensure accuracy and
validity (Lungarella et al., 2007) (Wisskirchen et al., 2017).

4. Artificial intelligence is one of the broader fields of computer
science used to make workplace functions fast and effective by
integrating machines and robotics with consciousness and
emotionality. The purpose of customer artificial intelligence
integrating at workplaces is to eliminate the need for human
labourers who are not efficient and active all the time. Artificial
intelligence and robots are able to detect organizational needs
and come up with ultimate and immediate solutions (Dirican,
2015). These technologies are also helpful for organizations to
introduce complex services and enhanced customer experience.
These technologies help the organization compete in the intense
market and bring higher good (Arsene, 2020). 1.1 Company
Overview
The company that I have selected to discuss the problem is
"Cigna Corporation." Health care organization is also one of the
rapidly growing institutions in society with the integration of
different technologies. Health care organizations are depending
on technology and innovation to manage bundles of patient
records and added data (Hinton, 2018). Databases and patient
portals are some of the most used types of technology and
innovation (Tanwar, Parekh and Evans, 2020). But to be
successful and two transform organizational functions as a
whole, health care organizations need the integration of
artificial intelligence and robotics. Artificial intelligence in the
healthcare field interprets the huge amount of data and helps

5. patients create their own personalized medicine plans, interpret
data and make decisions, think for strategies for the
development of the organization and collective gain, and serve
patient needs (Braecklein, Knaup-Gregori and Weigand, 2019).
One of the biggest applications of artificial intelligence and
robotics add Healthcare is to manage time effectively because
sometimes, in this situation of emergency, doctors' nurses, and
hospital officials become panic that affects the outcomes of the
crisis.
Artificial intelligence is a branch of computer science and in the
modern age of business is its integration in every business,
regardless of its size, is crucial for speech recogni tion,
planning, problem-solving, learning and understanding (Poppe,
Rienks and van Dijk, 2007).
The Cigna Corporation is an international health care service
provider based in America. The company is engaged in
international health care delivery for years, and David cordani
founded the company in 1792. The mission of the company is to
improve the health, Peace of Mind, and wellbeing of those to
whom the company is served by offering simple, predictable,
and affordable health care services (Cigna Corporati on, 2000).
The company makes it easy for patients to get healthcare to
assess anywhere, anytime, and to everyone. The company is
operating in different segments through integrated medical,
group disability, international markets, and other health

6. services. The health service segments of the company include
speciality pharmacy services, pharmacy benefits management,
home delivery, technical solutions, and health management
services. The company offers a variety of health care solutions
to individuals and employers as the mission statement of the
company states that the company wants to deliver affordable
health care services to everyone, including disability groups
(Shah, 2019).
The Cigna Company is running on advanced strategies and plans
Integrated with technological advancement and innovation. The
company plans to increase its reach towards international
markets through the use of artificial intelligence. The planning
is about to identify gaps in existing health care services and
treatment practices by the use of artificial intelligence. For
example, to track whether patients are taking their medication
or not delivered personalized Medicare health and chronic
diseases. The company is investing a huge amount in the
implantation of artificial intelligence within the organization
and states that the system will be available for all patients and
stakeholders within less time (Cigna Corporation, 2021).
Although artificial intelligence and robot's integration in
healthcare organizations proved positive sources to enhance
productivity at the same time, there are some limitations that
affect the trust of patients towards them. Along with the
integration of technology and advancement in healthcare,

7. numerous cases of data breaches and hacking are also heard.
And this is the factor that causes mistrust among the population.
The company, by the integration of artificial intelligence, aims
to enhance the productivity of the workplace, but at the same
time, there will be ethical concerns of patients. Along with the
ethical issues and patients concerns, there are legal issues that
will affect the reputation of the organization (CI), 2021).
The health care organization aims to optimize its functions
through the integration of artificial intelligence because it had
the ability to learn from histories and patients' medical tests
without loss in time and spending extra time. But the
assessment of data of health care records by the boots that are
not trusted is a bottleneck. 1.2 Project Introduction
Cigna Corporation is a healthcare organization that is offering a
variety of healthcare services to local and international patients
(Cigna Corporation, 2021). The company aims to expand its rich
on international platforms and optimize its diagnostic and
treatment approaches by the integration of robots and artificial
intelligence that is also a need of time. Artificial intelligence is
replacing human workers and offering health care to patients.
Gaps are still existing. The question arises here that artificial
intelligence over reports will offer physical and mental health
care to patients, but what about spiritual health care that can
only be provided by nurses or human health care practitioners.
Spiritual health care is also an important need of every patient

8. that helps them for rapid recovery. But modern healthcare
organizations are avoiding this need of patients that will affect
the outcomes of treatment. Cigna is currently using artificial
intelligence to predict the patient's behavior about medication,
but the thought of providing personalized health care to patients
might cause ethical or legal results. The role of technology and
innovation to provide the bulk of data to health care
practitioners is not ordinary, but at the same time, interventions
of technology are harmful to patients and health care
organizations themselves. The goal of the company is to focus
on its health care business and offer quality health to patients at
all costs. In order to meet market standards and the race of
advancement, companies investing more and more in
technological intervention with open that same thought about its
impact on the ethical aspect of a business (Wisskirchen et al.,
2017).
Cigna is one of the leading health care companies in the health
care industry that maintains its position by carefully analyzing
the market situation and consumer preferences. There are
numerous strengths of the company that helps it to thrive in the
marketplace of medical science. The strength of the company
not only helps it to flourish in the existing markets but also
helps maintain its place in the new markets.
Following are the strengths of the company;
1. The company has abilities to successfully track emerging

9. products and participate in the innovation process.
2. The company is getting higher returns on capital expenditures
by building revenue streams.
3. strong brand order services please in the market that
enhances the trust of patients towards the health care
organization
4. Cigna health strong internal and external infrastructure dead
helps it to promote quality health care globally
5. Through collaboration with mergers and acquisitions, the
company is integrating with new firms and bringing higher
innovation towards the company to enhance customer
experience
6. Strong free cash flow services hence their company to
integrate into new projects (M.E, 2020).
Along with the strengths, Cigna healthcare company has some
weaknesses on which the company should focus and improve.
Few weaknesses of the company are as follows;
1. Cigna Is one of the most successful and leading healthcare
companies in the United States, but still, the company has the
matters gaps in its product line, such as gaps in the treatment
also serious diseases.
2. One of the biggest weaknesses of the company is the lack of
faculty who can deal with its intercultural patience and bring
quality health for them.
3. The company needs to enhance or increase its investment in

10. research and development stupid with the standards of the
growing industry. Instead of merging with small companies,
Cigna should combine with the huge health care companies to
enhance its standard.
4. The financial planning of the company is not efficient and
proper that affect its total asset ratio and liquidity ratio every
year.
5. The company needs to increase its spending on the Training
of its workers to enhance its market image and gain a
competitive advantage over its competitors (M.E, 2020).
Competitors of Cigna include a United Health Group, Molina
Healthcare, and anthem health care organizations. These health
care organizations are also offering quality services to patients
globally and meeting their expectations for years. These
companies are also integrating technology and innovation in
their day-to-day functions to enhance customer experience and
to enhance their recovery. The United health group is one of the
leading healthcare organizations having technology involved in
its day-to-day functions. The key to the success of these health
care organizations is careful decision-making about the need of
the organization regarding technologies. Taking motivation
from the united health group, Cigna can think for improvement
in its decision-making processes and then implement any
technological or innovation change within the organization to
minimize negative outcomes(Jasso-Aguilar, Waitzkin and

11. Landwehr, 2004).
Cigna ranked 2nd when it comes to revenue that is $156.9
billion, While the revenue of the United health group is $252.6
billion. This difference in revenue is because of the range of
services that boot healthcare organizations are offering and the
number of employees. Cigna is doing its best to meet market
standards and launch innovative approaches that enhance
customer satisfaction. Anthem healthcare company is another
competitor that has revenue of $121.9 billion. This healthcare
organization is ranking at 1/3 and struggling to meet industry
standards by offering quality but limited services
(COMPETITIVE ANALYSIS, 2020).1.3 Problem Identification
1.3.1 Problem Context and Background
The integration of artificial intelligence and robots in the
healthcare organization be a positive aspect if there will be no
ethical and legal implications. The major problem that health
care organizations are confronting when it comes to the
integration of artificial intelligence and robots Is the patient's
concern about the privacy of their information. Patients are the
important stakeholders of any healthcare organization; thus, it
is the ethical and moral duty of healthcare organizations to
protect their privacy and information (Okamura, Matarić and
Christensen, 2010). Laws and ethical concerns regarding
artificial intelligence in health care in the United States are as

12. follows;
1. Use of informed consent researches
2. Transparency and safety
3. Algorithmic biases and fairness
4. Data privacy and protection (Jasso-Aguilar, Waitzkin and
Landwehr, 2004)
The above listed four concerns are applicable to all healthcare
organizations dealing with artificial intelligence systems.
Business and inequality in healthcare services will increase
because only those who can afford heavy investments would get
benefit from this technology. At the same time, the middle class
or lower-class population will suffer for this ability to
healthcare services. It could be possible to add the organization
is not intentionally doing this, but these possibilities are higher.
Transparency and the safety of patients are the second
dimensions of the problem that the organization is facing. Day-
to-day increasing cases of hacking and data breaches serve as a
field for Decision-makers of Cigna regarding the integration of
artificial intelligence and in the organization (Sara Gerke,
2020).
Health care organizations are meaning the bright future, but the
profound impact of AI on human privacy is ignored. The dignity
and privacy of patients should be carefully considered while
designing show boots for health care organizations. Research
says that technology raises issues that are affecting fundamental

13. human rights, such as freedom and privacy expressions (Sara
Gerke, 2020).
A research (Eleanor Bird, 2014) result from IPA shows that in
the modern and advanced world, the biggest concern Arthur
patience is that their information is protected with the health
care organizations. In order to solve problems or treatment for
patients, it is important to know their history and background
thus to keep this information private and protected and save
from any unauthorized access is the responsibility of health care
organizations.
The problem that Cigna health care organization will confront
there is to spend he would require investments in privacy and
protection of the patient data if they decide to integrate
artificial intelligence within the workplace. At the same time, if
the health care organization aims to integrate robotics withi n
the health care organizations to offer quality end fast has
disappeared there are possibilities that the company will losses
the loyalty of patience. Because Cigna Will no more able to
provide spiritual health care to patients. This will bring a
number of ethical issues for the company. Ethical issues will
impact the acceptance of services provided by the healthcare
organization, while legal issues raised when customers' data
will be breached will affect the organization's overall repetition.
Thus, the company should rethink its moves and invest more
own research and development to evaluate whether the

14. integration of artificial intelligence and robotics will bring
opportunities for the company over there will be negative
outcomes that might have a more drastic impact. The evaluation
and analysis with its competitors will help the company to take
a substantive decision without compromising on aids the public
the position and the expectations of patients. This project is
aimed to discuss problems that Cigna is facing to integrate
artificial intelligence and robotics in the organization and how
this problem can be addressed to enhance the productivity and
optimization of day-to-day processes. In order to integrate
artificial intelligence and robotics in workplace organizations,
effectiveness in the making through efficient market research
and trends will be evaluated.
1.3.2 Problem Statement
The integration of Artificial Intelligence in the Cigna healthcare
organization's day-to-day functions is difficult because of
ethical and legal concerns. 2.