The document outlines a social media strategy for CASAColumbia to establish itself as a reputable organization and raise awareness of addiction as a disease. The 3 phase, 90 day plan includes: 1) Rebranding CASAColumbia's digital presence to consistently portray addiction as a curable disease; 2) Establishing a following by partnering with Dr. Oz, who will endorse CASAColumbia to his 3.5 million followers; 3) Implementing a campaign during National Recovery Month that reinforces the message daily through strategic social media posts and videos to change attitudes about addiction stigma.
National fibromyalgia and chronic pain organizations, as well as local support groups around the country, host events in or around May 12 to create awareness and generate media interest in their cause.
Tasked with a listening and monitoring program, the goal was to guide the overall execution of Wilson's 'baseball presence' across social media.
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National fibromyalgia and chronic pain organizations, as well as local support groups around the country, host events in or around May 12 to create awareness and generate media interest in their cause.
Tasked with a listening and monitoring program, the goal was to guide the overall execution of Wilson's 'baseball presence' across social media.
The main objective was to monitor the daily conversation to create opportunities for consumer engagements and to use monthly KPI analysis to identify strengths and weaknesses associated with executing the social media programs.
Learn best practices in public relations including planning, execution and tactics including content management, social media and media relations to reach your target audience.
Reputation Management in the Case of Paula DeenCrimson Hexagon
Crimson Hexagon uses the case of Paula Deen's dismissal from the Food Network to examine how social media can be leveraged during brand crisis. Following the trends of volume and opinion, Crimson Hexagon shows that listening to consumers, and not only media voices, is crucial to PR agencies and brands.
We look at the changing scape of social marketing, including Facebook's dominance, how organic reach is truly a grind and how paid social ads can put you ahead. We also touch on re-targeted advertising campaigns.
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BlogWell is the only conference where social media executives from big brands come together to share their case studies, offer practical how-to advice, and answer your questions.
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In their BlogWell case study, "Making the Most Out of Facebook for Brands," Alberto Culver's Global Director of Interactive Marketing, Stephen Strong, and Director of Integrated Marketing Communication, Brandy Ruff, shared how they're driving engagement on Facebook.
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BlogWell is the only conference where social media executives from big brands come together to share their case studies, offer practical how-to advice, and answer your questions.
To learn more about BlogWell, visit gaspedal.com/blogwell/
BlogWell is produced by GasPedal and the Social Media Business Council.
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Recommendations for Staying Ahead in the Evolving Landscape of Digital Marketing
Embrace Data-Driven Insights: Leverage data analytics, AI tools, and social listening platforms to gain actionable insights into audience behaviors, preferences, and trends. Use these insights to optimize content, targeting, and campaign strategies for better ROI.
Invest in Content Quality: Focus on creating high-quality, valuable content that resonates with your target audience. Prioritize storytelling, visual elements, and interactive formats to enhance engagement and brand perception.
Stay Agile and Adaptive: Adapt quickly to changes in social media algorithms, trends, and user behaviors. Test and iterate marketing strategies, experiment with new features and formats, and stay informed about emerging technologies and best practices.
Build Meaningful Relationships: Foster genuine connections with patients, influencers, and stakeholders through authentic communication, community engagement, and proactive customer support. Invest in building trust and long-term relationships rather than solely focusing on promotional messaging.
Strategies for Addressing Challenges and Maximizing Benefits in Social Media Healthcare Marketing
Compliance and Privacy: Continuously educate and train your team on compliance requirements, patient privacy laws, and ethical guidelines. Implement robust security measures, data encryption, and privacy controls to safeguard patient information.
Crisis Management: Develop a comprehensive crisis communication plan for handling negative feedback, public relations issues, and social media crises. Establish protocols for timely response, escalation procedures, and reputation management strategies.
Measurement and Optimization: Set clear KPIs and metrics to track the success of your social media marketing efforts. Regularly analyze performance data, A/B test campaigns, and use insights to optimize content, targeting, and engagement strategies for continuous improvement.
Collaboration and Innovation: Foster cross-functional collaboration between marketing, compliance, legal, and healthcare teams to ensure alignment, risk mitigation, and innovation in social media initiatives. Encourage a culture of creativity, experimentation, and learning to stay competitive and relevant in the digital landscape.
By implementing these recommendations and strategies, healthcare organizations can navigate the challenges, leverage the opportunities, and maximize the benefits of social media in healthcare marketing, driving meaningful engagement, positive outcomes, and long-term success.
Conclusion
Recap of Key Points Discussed in the Blog
Throughout this blog, we have delved into the intricate relationship between social media and healthcare marketing, highlighting various aspects such as advantages, best practices, challenges, emerging trends, and recommendations. We explored how social media enhances reach, engagement, and feedback for healthcare
There is an inherent need to rethink user experience throughout the entire end-user journey. This is becoming increasingly important to drive social media initiatives
2. To provide our clients with competitive
insights, utilizing digital outlets and strategic
planning to reach objectives of the
organization.
Our Mission
5. Objectives
Create a digital and social communication
approach that CASAColumbia can implement
to:
Raise awareness and reduce the stigma of addiction
among
target audiences
Establish CASAColumbia as a reputable organization
in its competitive set online
7. Focus Group
10 participants
Ages 18-22
Assess:
Preferred social media outlets
Attitudes formed by CASAColumbia’s current digital
efforts
Existing opinion on addiction as a disease
Influence of credible sources on social media
8. Audience Insights
General Consumer
Highly influenced by social media
Trust credible or well-known sources
Information Seekers
Healthcare Professionals
Credible medical professionals with additional
celebrity status have a stronger social media following
9.
10. “This looks like the stereotypical
alcoholic that ends up homeless and
begs for money on the side of the
street.”
13. Insights – The Competitive Set
Viral social media campaigns
Non-Profit organizations in the competitive set
gain
Recognition
Following
Credibility
Partnership of influence
Credible Source
Credible organization
14. Insights
No sound voice already on social
media advocating addiction as a
disease
Can be the first voice
Not reinventing the wheel
Other similar organizations lack
mass recognition
There is a demand for the information
No supply…until now
15. Strategies
Reach general
consumers who,
Are impressionable
information seekers
Seek information via
social media
Are valuable to
cause
Rebrand all digital
media with the
consistent message
that:
Addiction is a disease
that can be treated,
prevented and cured
Eliminates the stigma
Reinforce
engagement
Strategy 1 Strategy 2
16. Strategic
Considerations
Our plan is to establish a strong understanding
and impression within the organization, before
reaching out to the target audiences.
Gain access to other target audiences through
the initial efforts of
Increasing knowledge among the consumer
Word of Mouth
Domino Effect
18. Social Media
Reform
“Prevent disease, fight addiction”
Start from scratch
Develop material consistent with
message
Eliminate material with negative
connotation
Assimilate with medial culture
Positivity
Concentrate on cure
Reinforcement and propagation of
addiction as a curable disease
20. Social Media Reform
Eliminate biased posting toward the
marijuana user
Developing legislation
Change of landscape
Automatically excluding large audience
Medical use
Alienation of donors, legislators, health
professionals and policy makers
21. Website Alignment
Website language and photos must
remain consistent with social media
efforts
Search engine optimization
Social media postings will drive website
visits
Consistency builds trust among the
consumer
22. Spread information
To change consumer attitudes,
information must be made available to:
Information seekers
Impressionable users
Celebrity followers
Loyal organization followers
23. Reach the audience via social
media
Establish a professional relationship with a
credible source
Already has following
Expand message
Reach large audience, without waiting to obtain
recognition the source has
Celebrity source more influential via social media
Online recognition will create organizational
recognition
24. Communications Objectives
Assessment
1. Social media following facilitates the spread of
information
1. All material observed and obtained by the user will
advocate addiction as a disease, eliminating the
stigma
1. Increased share-of-voice and engagement will follow
reinforcement of online channels
1. Increased sharing of resources will result from
increased interest and exposure to the cause
26. Phase 1 – Digital Rebranding
PR Associate – Social Media Manager
Direct full attention to social media strategy
implementation
Reformat material, delete existing material
Ensure compatibility of social media and
website
27. Phase 2 – Establish Following
Establish professional relationship to
reach audience
Gain exposure through referred social
media posting
Emerge through social media channels
endorsed by source with following
29. Phase 3 – Implementation
September 2014
25th year of National Recovery Month
Implement campaign with Dr. Oz
Daily strategic posts reinforcing attitudes
Establish social media following
30. September 1
“Webisode” issued by Dr. Oz via
Youtube, posted through his Twitter
Announce National Recovery Month
Call-to-action is following
CASAColumbia
Influence users to follow
Declare war on the stigma
#NewStigma
31. Daily Posts
CASAColumbia Twitter
4-6 Posts Daily
Call-to-action to visit site
Engage with the consumer
Photo
#NewStigma / #WhatsYours promotion
Dr. Oz Referral
Facebook posts will be limited 1-2 daily,
however will remain consistent with Twitter
messages
32. Dr. Oz’s Involvement
15 Tweets in the month of September
75% align CASAColumbia with National
Recovery month
25% promote #thestigma
3 Webisodes
Kick-off
Informational
Conclusion
34. Measurement
Social Media Impact
Increase of followers
Verified on Twitter
Website hits
Retweets and favorites
Facebook friends
Overall
Communications
Impact
Attitude change
Consumer brand
awareness
Media placements
Social media campaign
recognition