Registration Open Now @
                                Lean	
  Management	
  Journal	
                                                              www.bouyn.eventbrite.com 



THE BLUE OCEAN
                                                                                                              Join Leaders
                                                                                                                             determined to stay
                                                                                                                             ahead of the game.
                                                                                18th	
  July	
  2011	
  |	
  CBI	
  HQ	
  
UNDER YOUR NOSE	
                                                               Centre	
  Point,	
  London	
                 "Studies	
  over	
  the	
  last	
  few	
  
                                                                                                                             decades	
  have	
  reported	
  an	
  
                                                                                                                             average	
  75%	
  failure	
  rate	
  for	
  
Beyond	
  Continuous	
  Improvement	
  ….	
  	
                                                                              change	
  programs!	
  
                         Sustainable	
  Organisational	
  Improvement	
                                                      ”What	
  other	
  process,	
  returning	
  
                                                                                                                             only	
  25%	
  success	
  would	
  you	
  
                                                                                                                             invest	
  your	
  net	
  profits	
  in?”	
  
Join	
  PCC,	
  Channel	
  4’s	
  ‘Secret	
  Millionaire’	
  -­‐	
  Margaret	
  Heffernan,	
  John	
  Bicheno,	
  
Author	
  of	
  ‘ The	
  Lean	
  Toolbox’,	
  ‘ The	
  Jensen	
  Group’,	
  GSK,	
  Google	
  and	
  a	
  visionary	
  
panel	
  as	
  they	
  lead	
  the	
  debate	
  about	
  Sustainable	
  OrganisaTonal	
  Improvement	
  at	
  
this	
  transformaTonal	
  one	
  day	
  conference	
  in	
  London.	
  	
  



                                                                    +44(0)20 8144 1303 | allanedun@pcchange.co.uk | www.pcchange.co.uk
THE BLUE OCEAN UNDER YOUR NOSE
                             One day London Conference 
                                                                                                                                                                                                                              Expect	
  to	
  meet	
  and	
  share	
  
      “Beyond Continuous Improvement …. Sustainable Organisational Improvement”
                                                                                                                                              ideas	
  in	
  a	
  dedicated	
  leader-­‐
                                                                                                                                                                                                                              to-­‐	
  leader	
  environment.	
  

                                                                                                                                                                                                                              •	
  COO	
  
The	
  Blue	
  Ocean	
  Under	
  Your	
  Nose	
  is	
  a	
  premier	
  conference	
  that	
  applies	
  the	
  rigor	
  reserved	
  for	
  tools	
  &	
  techniques	
  to	
  the	
  
                                                                                                                                                                                                                              •	
  CIO	
  
former	
  ‘black	
  art’	
  of	
  Culture	
  Change.	
  This	
  is	
  the	
  only	
  conference	
  designed	
  to	
  provide	
  execuTves	
  and	
  change	
  leaders	
  the	
                                                •	
  VP/Director	
  OperaTons	
  
knowledge	
  required	
  to	
  make	
  cultural,	
  systemic,	
  sustainable	
  organisaTonal	
  improvement	
  &	
  profit.	
                                                                                                 •	
  VP/Director	
  Business	
  Process	
  
                                                                                                                                                                                                                                   Excellence	
  
Through	
  a	
  speech	
  and	
  leader-­‐to-­‐leader	
  Q&A	
  format,	
  you’ll	
  be	
  able	
  to	
  address	
  your	
  most	
  criTcal	
  change	
  &	
  deployment	
  challenges	
  with	
                              •	
  VP	
  &	
  Programme	
  Directors	
  
globally	
  recognised	
  leaders	
  in	
  the	
  field	
  of	
  OrganisaTonal	
  change	
  and	
  Sustainable	
  OrganisaTonal	
  Improvement.	
  	
                                                                               Lean	
  &	
  ConTnuous	
  
                                                                                                                                                                                                                                   Improvement	
  
•  Genuine	
  discussion	
  and	
  knowledge	
  sharing	
  from	
  mulTnaTonal	
  companies	
  and	
  those	
  leading	
  the	
  academic	
  world,	
  while	
  acTvely	
  consulTng	
                                        •	
  VP	
  &	
  Director	
  Service	
  
   to	
  large	
  corporaTons.	
                                                                                                                                                                                                   Improvement	
  
•  Ajendance	
  from	
  the	
  most	
  senior	
  execuTves,	
  that	
  have	
  direct	
  remit	
  for	
  change	
  (Lean	
  /	
  OperaTonal	
  Excellence	
  /	
  6S	
  etc.)	
  will	
  make	
  this	
  a	
                  •	
  VP	
  Strategy	
  &	
  Development	
  
   networking	
  event	
  you	
  cannot	
  afford	
  to	
  miss.	
                                                                                                                                                             •	
  Director	
  Global	
  Change	
  
•  No	
  sales	
  pitches	
  –	
  strictly	
  business	
  to	
  business	
  knowledge	
  sharing	
                                                                                                                                 Management	
  
                                                                                                                                                                                                                              •  	
  HR	
  Director	
  
•  The	
  only	
  meeTng	
  that	
  focuses	
  on	
  the	
  root	
  cause	
  issues	
  behind	
  ‘Culture	
  Change’,	
  engagement	
  and	
  systemic	
  deployment	
  throughout	
  your	
  
   organisaTon	
  and	
  not	
  on	
  the	
  applicaTon	
  of	
  tools,	
  techniques	
  or	
  strategic	
  ‘best	
  pracTce’	
  models.	
  
                                                                                                                                                                                                                              Register	
  your	
  interest	
  by	
  calling	
  +44
•  All	
  this	
  makes	
  the	
  Blue	
  Ocean	
  Under	
  Your	
  Nose	
  a	
  conference	
  you	
  can’t	
  afford	
  to	
  miss,	
  providing	
  you	
  exclusive	
  exposure	
  to	
  those	
                             (0)20	
  8144	
  1303	
  or	
  emailing	
  
   challenging	
  ‘the	
  way	
  we	
  do	
  things	
  around	
  here’	
  on	
  a	
  global	
  scale.	
                                                                                                                       allanedun@pcchange.co.uk,	
  and	
  
                                                                                                                                                                                                                              one	
  of	
  the	
  team	
  will	
  be	
  ready	
  to	
  
                                                                                                                                                                                                                              discuss	
  your	
  requirements.	
  

Feedback	
  from	
  our	
  leadership	
  network:	
  
”It	
  has	
  been	
  a	
  long	
  Tme	
  since	
  I’ve	
  seen	
  such	
  an	
  effecTve	
  approach	
  to	
  	
  business“–	
  Anthony	
  Wood	
  |	
  Former	
  ICL	
  Fujitsu	
  Director	
  |	
  Consultant	
  to	
  
the	
  European	
  Banking	
  and	
  Finance	
  Sector.	
  	
  
                                                                                                                                                                                                                                       Media	
  Partner:	
  

“The	
  future	
  is	
  a	
  different	
  place,	
  if	
  we	
  don't	
  construct	
  the	
  language	
  to	
  get	
  there,	
  how	
  can	
  we	
  make	
  it	
  happen?	
  How	
  can	
  we	
  build	
  the	
  culture	
  
that	
  will	
  take	
  us	
  there?	
  Providing	
  a	
  new	
  language	
  at	
  base,	
  is	
  a	
  key	
  element	
  of	
  what	
  this	
  conference	
  has	
  to	
  offer.”	
  –	
  Prof.	
  Victor	
  Newman	
  |	
  
Former	
  Pfizer	
  L&D	
  Officer	
  |	
  former	
  innovaTon	
  lead	
  –	
  Technology	
  Strategy	
  Board	
  |	
  VisiTng	
  Professor	
  Cranfield	
  School	
  of	
  Business	
  



             020	
  8144	
  1303	
  |	
  allanedun@pcchange.co.uk	
  |	
  	
  www.pcchange.co.uk	
  	
  	
  
1 DAY… INFINITE POSSIBILITIES: MONDAY 18                                                                                                                         TH   JULY       
“Applying Rigor to Culture Change”
                                                                                                                                                            13:45	
   SIMPLIFYING COMMUNICATION TO ACCELERATE
08:30	
     ARRIVAL & REGISTRATION
                                                   behaviours affect success in continuous improvement’s                           UNDERSTANDING AND ROI
                                                                                      programs. Leadership is not a linear process that can be                     Martin Owen; Quality by Design Leader at GlaxoSmithKline.
09:15	
     INTRODUCTION BY PCC PARTNER
                                              cascaded from the top down into an organisation: it is a fuzzy               Martin’s pioneering work on the application of automated parallel
            Martin Alden
                                                             process that takes place within the framework of the                         experimentation technologies within Chemical Development at
                                                                                      organisational culture. The talk will cover ten different                    GSK has enabled him and his colleagues to develop and fine tune
09:30	
     WILFUL BLINDNESS IN BUSINESS
                                             leadership types, their main characteristics, whether any of                 sequential experimental design techniques which deliver increased
            Margaret Heffernan; A Channel 4 ‘Secret Millionaire’,                     them is more or less conducive to success, their relationship with           process understanding leading to robust optimised processes. He
            renowned author of ‘Wilful Blindness’, former BBC                         organisational culture and, more importantly, when and how a                 has led the experimental design learning program across fourteen
            television producer and successful CEO, Margaret was                      continuous improvement program stops to being ‘a program’                    GSK R&D and manufacturing sites. He also directs an external
                                                                                      and become the organisation's ‘way of doing things’.
                        learning program on “Understanding Chemical Processes”
            named one of the Internet's Top 100 by Silicon Valley
            Reporter in 1999, one of the Top 25 by Streaming Media                                                                                                 involving twenty leading UK universities.
            magazine and one of the Top 100 Media Executives by           10:50	
     TEA BREAK
                                                                   Abstract
            The Hollywood Reporter. Her "Tear Down the Wall"                                                                                                       Providing people conditions in which creativity is encouraged, is a
            campaign against AOL won the 2001 Silver SABRE award                                                                                                   challenge doubled in complexity when innovation and
                                                                          11:10	
     UNLEASHING HIDDEN INNOVATIONS
                                               development has to align with organisational and strategic
            for public relations.
                                                    Bill Jensen; President/CEO of The Jensen Group NY, and
            Abstract
                                                                                                                                              objectives, personal goals while ultimately adding value.
                                                                                      acclaimed author, Bill’s 1st book, ‘Simplicity’, has been hailed as
            The greatest problems we face in leadership are rarely new                                                                                             Understanding the principles behind the introduction of
                                                                                      a "breakthrough in the design of understanding." It is in print in
            developments that come suddenly, out of the blue,                                                                                                      innovative ideas so they can transfer seamlessly into a production
                                                                                      over 15 different languages, and was Amazon’s Number 5
            unknowable and without warning. Rather, they are visible                                                                                               environment is a skill not many organisations develop in detail.
                                                                                      Leadership/Management book in 2000. His latest book,
            for months or years before, often obvious to many. The                                                                                                 Using his IDEAS model, Martin will talk through his approach,
                                                                                      ‘Hacking Works’, reveals an underground army of benevolent
            problem is not that we cannot see them coming - but that                                                                                               sharing solutions with the audience.
                                                                                      hackers — breaking all sorts of rules so everyone can do great
            we ignore what, in retrospect, seems obvious. Think of                    work. Bill speaks globally to many organisations who are
            Enron, BP, Madoff, the banking collapse. What makes                       household names.
                                                     14:25	
   THE BLUE OCEAN UNDER YOUR NOSE
            leaders or even whole organisations wilfully blind? And how                                                                                            David Bovis; PCC Partner and Princes Trust Business Mentor,
                                                                                      Abstract
            can we build, and lead, fully sighted organisations?
                                                                                                  International Consultant and Lean Systems Thinking expert,
                                                                                      Do you have any idea how hard you make it to do great work?
                                                                                      Control this. Risk-mitigate that. Crucial? Yes. Counter-                     David has been leading change programs across Europe for 20Yrs. 
10:10	
     THE EFFECTS OF LEADERSHIP BEHAVIOUR ON                                    productive and frustrating for your workforce? Also, yes. It's               Abstract
            SUCCESS
                                                                  time to balance your need for corporate-centered rules,                      If I told you to put your head in the oven ... would you do it?
            Allesandro Laureani; Global operations and systems                        tools and procedures with user-centered design; Employee-                    Understanding aspects of psychology and neuroscience can help
            manager for GOOGLE, Allesandro is a qualified Lean Six                     centered design, which will unleash all the innovations that are             us understand why we lead people (systemically) to do things that
            Sigma Master Black Belt & Certified Project Management                     currently hidden from you. Don't want to? That's OK. Then                    are damaging to organisational outcomes and why we continue to
            Professional with strong quantitative background and                      just accept that your workforce will continue to                             do it. When we follow popular and safe approaches in the market,
            experience in managing projects in the service industry                   hack workarounds on all stupid work. Or… Let's discuss a                     it can provide tremendous competitive disadvantage!
            across multiple countries.
                                               better way, a different way.
            Abstract
                                                                                                                                       14:45	
   Q&A WITH SPEAKERS AND EXPERT PANEL
            The importance of leadership has often been emphasised        11:50	
     Q&A WITH SPEAKERS AND EXPERT PANEL
            in the area of continuous improvement, as in many other
                                                                                                                                                            16:00	
   NETWORKING | REFRESHMENTS | BOOK SIGNING
            fields. Despite such consideration, little has been espoused   12:30	
     NETWORKING LUNCH
            regarding the theoretical mechanisms by which leadership 
                                                                                      18:30	
   CLOSE


            020	
  8144	
  1303	
  |	
  allanedun@pcchange.co.uk	
  |	
  	
  www.pcchange.co.uk	
  	
  	
  
YOUR EXPERT PANEL: MONDAY 18                                                                       TH   JULY      
“Applying Rigor to Culture Change”
                   John Bicheno - BSc (Eng), GDE                                          Prof. Victor Newman IC
                   (Witwatersrand), MA (Lancaster),                                                                                          Inverting the pyramid of
                   MBA (Bradford), PrEng, CFPIM                                           Victor is a Visiting Fellow to Cranfield
                                                                                          University on the subject of Strategic
                                                                                                                                             Change.
                   (APICS), FIOM, FSAPIC
                                                                                          Knowledge Management and Innovation. He
                   Directing the MSc in Lean Operations                                   works with several business schools and is         For the past few decades a
                   at Cardiff University’s Lean Enterprise                                Visiting Professor at Greenwich. 
                                                                                                                                             multitude of organisations have
                   Research Centre, John is recognised for
                   his published contributions to the
                                                                          Victor has contributed to the Harvard Business Review, been        been repeating the same patterns
                                                                          included in Harvard’s “Fifty Lessons” interviews with 200 of
                   market of change, including the
                                                                          the world’s most respected business leaders, and featured in the
                                                                                                                                             of behaviour in pursuit of change,
                   infamous ‘Lean Toolbox’. 
                                                                                                hoping for different results. Many
                                                                          Wall Street Journal.
                                                                                                                                             readers will recognise this as
                                                                          He is on the Advisory Boards of several organisations. He is
                                                                          the author of “Made to Measure Problem Solving”
                                                                                                                                             “Einstein's definition of
                                                                                                                                             madness”. 

                                                               Other Events; 
                                                               Understanding that behaviour is
                  Joseph F Paris
                                                               A Frictionless World; ‘Operational Excellence in the EU.’                     an integral part of our systems,
                  President XONITEK – New York.
               Joseph F Paris and David Bovis will be speaking at the Operational            leading to the actions which
                                                               Excellence Summit in Milan on June 9th 2011.	
                                determine culture-performance
                  Paris is a routine lecturer and Adjunct      Sponsored by: The Institute of Industrial Engineers, The Global
                  Professor at the Johnson School of
                                                                                                                                             and profit, provides leaders the
                                                               Association of Productivity and Efficiency Professionals & the
                  Management at Cornell University.
                                                                                         capacity to reduce the time-line to
                                                               UKTI. Organised by XONITEK in association with PCC
He also speaks at he Lally School of Management at                                                                                           sustainable success. 
Rensselaer Polytechnic Institute (RPI); the Watson School of
Engineering at Binghamton University; and the School of                                                                                      Understanding ‘Systemic Patterns
Management at the University at Albany.. He has also
delivered keynote addresses to the Industrial Congress in                                                                                    of Behaviour’ which can support
Monterrey and in Puebla, Mexico; the University of Spoleto                                                                                   or destroy organisations is just one
in Umbria, Italy; and the Institute of Industrial Engineers                                                                                  of the benefits leaders will gain
(IIE). He is also a speaker for Vistage and TEC-Canada and
regularly addresses CEO’s on a variety of strategic issues                                                                                   from attending this conference. 
facing corporate leadership today.
                              Fed. Assoc of Science & Technology Piazzale R. Morandi 2 Milan 20121



        020	
  8144	
  1303	
  |	
  allanedun@pcchange.co.uk	
  |	
  	
  www.pcchange.co.uk	
  	
  	
  

Bouyn Brochurev1

  • 1.
    Registration Open Now@ Lean  Management  Journal   www.bouyn.eventbrite.com THE BLUE OCEAN Join Leaders determined to stay ahead of the game. 18th  July  2011  |  CBI  HQ   UNDER YOUR NOSE   Centre  Point,  London   "Studies  over  the  last  few   decades  have  reported  an   average  75%  failure  rate  for   Beyond  Continuous  Improvement  ….     change  programs!   Sustainable  Organisational  Improvement   ”What  other  process,  returning   only  25%  success  would  you   invest  your  net  profits  in?”   Join  PCC,  Channel  4’s  ‘Secret  Millionaire’  -­‐  Margaret  Heffernan,  John  Bicheno,   Author  of  ‘ The  Lean  Toolbox’,  ‘ The  Jensen  Group’,  GSK,  Google  and  a  visionary   panel  as  they  lead  the  debate  about  Sustainable  OrganisaTonal  Improvement  at   this  transformaTonal  one  day  conference  in  London.     +44(0)20 8144 1303 | allanedun@pcchange.co.uk | www.pcchange.co.uk
  • 2.
    THE BLUE OCEANUNDER YOUR NOSE One day London Conference Expect  to  meet  and  share   “Beyond Continuous Improvement …. Sustainable Organisational Improvement” ideas  in  a  dedicated  leader-­‐ to-­‐  leader  environment.   •  COO   The  Blue  Ocean  Under  Your  Nose  is  a  premier  conference  that  applies  the  rigor  reserved  for  tools  &  techniques  to  the   •  CIO   former  ‘black  art’  of  Culture  Change.  This  is  the  only  conference  designed  to  provide  execuTves  and  change  leaders  the   •  VP/Director  OperaTons   knowledge  required  to  make  cultural,  systemic,  sustainable  organisaTonal  improvement  &  profit.   •  VP/Director  Business  Process   Excellence   Through  a  speech  and  leader-­‐to-­‐leader  Q&A  format,  you’ll  be  able  to  address  your  most  criTcal  change  &  deployment  challenges  with   •  VP  &  Programme  Directors   globally  recognised  leaders  in  the  field  of  OrganisaTonal  change  and  Sustainable  OrganisaTonal  Improvement.     Lean  &  ConTnuous   Improvement   •  Genuine  discussion  and  knowledge  sharing  from  mulTnaTonal  companies  and  those  leading  the  academic  world,  while  acTvely  consulTng   •  VP  &  Director  Service   to  large  corporaTons.   Improvement   •  Ajendance  from  the  most  senior  execuTves,  that  have  direct  remit  for  change  (Lean  /  OperaTonal  Excellence  /  6S  etc.)  will  make  this  a   •  VP  Strategy  &  Development   networking  event  you  cannot  afford  to  miss.   •  Director  Global  Change   •  No  sales  pitches  –  strictly  business  to  business  knowledge  sharing   Management   •   HR  Director   •  The  only  meeTng  that  focuses  on  the  root  cause  issues  behind  ‘Culture  Change’,  engagement  and  systemic  deployment  throughout  your   organisaTon  and  not  on  the  applicaTon  of  tools,  techniques  or  strategic  ‘best  pracTce’  models.   Register  your  interest  by  calling  +44 •  All  this  makes  the  Blue  Ocean  Under  Your  Nose  a  conference  you  can’t  afford  to  miss,  providing  you  exclusive  exposure  to  those   (0)20  8144  1303  or  emailing   challenging  ‘the  way  we  do  things  around  here’  on  a  global  scale.   allanedun@pcchange.co.uk,  and   one  of  the  team  will  be  ready  to   discuss  your  requirements.   Feedback  from  our  leadership  network:   ”It  has  been  a  long  Tme  since  I’ve  seen  such  an  effecTve  approach  to    business“–  Anthony  Wood  |  Former  ICL  Fujitsu  Director  |  Consultant  to   the  European  Banking  and  Finance  Sector.     Media  Partner:   “The  future  is  a  different  place,  if  we  don't  construct  the  language  to  get  there,  how  can  we  make  it  happen?  How  can  we  build  the  culture   that  will  take  us  there?  Providing  a  new  language  at  base,  is  a  key  element  of  what  this  conference  has  to  offer.”  –  Prof.  Victor  Newman  |   Former  Pfizer  L&D  Officer  |  former  innovaTon  lead  –  Technology  Strategy  Board  |  VisiTng  Professor  Cranfield  School  of  Business   020  8144  1303  |  allanedun@pcchange.co.uk  |    www.pcchange.co.uk      
  • 3.
    1 DAY… INFINITEPOSSIBILITIES: MONDAY 18 TH JULY “Applying Rigor to Culture Change” 13:45   SIMPLIFYING COMMUNICATION TO ACCELERATE 08:30   ARRIVAL & REGISTRATION behaviours affect success in continuous improvement’s UNDERSTANDING AND ROI programs. Leadership is not a linear process that can be Martin Owen; Quality by Design Leader at GlaxoSmithKline. 09:15   INTRODUCTION BY PCC PARTNER cascaded from the top down into an organisation: it is a fuzzy Martin’s pioneering work on the application of automated parallel Martin Alden process that takes place within the framework of the experimentation technologies within Chemical Development at organisational culture. The talk will cover ten different GSK has enabled him and his colleagues to develop and fine tune 09:30   WILFUL BLINDNESS IN BUSINESS leadership types, their main characteristics, whether any of sequential experimental design techniques which deliver increased Margaret Heffernan; A Channel 4 ‘Secret Millionaire’, them is more or less conducive to success, their relationship with process understanding leading to robust optimised processes. He renowned author of ‘Wilful Blindness’, former BBC organisational culture and, more importantly, when and how a has led the experimental design learning program across fourteen television producer and successful CEO, Margaret was continuous improvement program stops to being ‘a program’ GSK R&D and manufacturing sites. He also directs an external and become the organisation's ‘way of doing things’. learning program on “Understanding Chemical Processes” named one of the Internet's Top 100 by Silicon Valley Reporter in 1999, one of the Top 25 by Streaming Media involving twenty leading UK universities. magazine and one of the Top 100 Media Executives by 10:50   TEA BREAK Abstract The Hollywood Reporter. Her "Tear Down the Wall" Providing people conditions in which creativity is encouraged, is a campaign against AOL won the 2001 Silver SABRE award challenge doubled in complexity when innovation and 11:10   UNLEASHING HIDDEN INNOVATIONS development has to align with organisational and strategic for public relations. Bill Jensen; President/CEO of The Jensen Group NY, and Abstract objectives, personal goals while ultimately adding value. acclaimed author, Bill’s 1st book, ‘Simplicity’, has been hailed as The greatest problems we face in leadership are rarely new Understanding the principles behind the introduction of a "breakthrough in the design of understanding." It is in print in developments that come suddenly, out of the blue, innovative ideas so they can transfer seamlessly into a production over 15 different languages, and was Amazon’s Number 5 unknowable and without warning. Rather, they are visible environment is a skill not many organisations develop in detail. Leadership/Management book in 2000. His latest book, for months or years before, often obvious to many. The Using his IDEAS model, Martin will talk through his approach, ‘Hacking Works’, reveals an underground army of benevolent problem is not that we cannot see them coming - but that sharing solutions with the audience. hackers — breaking all sorts of rules so everyone can do great we ignore what, in retrospect, seems obvious. Think of work. Bill speaks globally to many organisations who are Enron, BP, Madoff, the banking collapse. What makes household names. 14:25   THE BLUE OCEAN UNDER YOUR NOSE leaders or even whole organisations wilfully blind? And how David Bovis; PCC Partner and Princes Trust Business Mentor, Abstract can we build, and lead, fully sighted organisations? International Consultant and Lean Systems Thinking expert, Do you have any idea how hard you make it to do great work? Control this. Risk-mitigate that. Crucial? Yes. Counter- David has been leading change programs across Europe for 20Yrs. 10:10   THE EFFECTS OF LEADERSHIP BEHAVIOUR ON productive and frustrating for your workforce? Also, yes. It's Abstract SUCCESS time to balance your need for corporate-centered rules, If I told you to put your head in the oven ... would you do it? Allesandro Laureani; Global operations and systems tools and procedures with user-centered design; Employee- Understanding aspects of psychology and neuroscience can help manager for GOOGLE, Allesandro is a qualified Lean Six centered design, which will unleash all the innovations that are us understand why we lead people (systemically) to do things that Sigma Master Black Belt & Certified Project Management currently hidden from you. Don't want to? That's OK. Then are damaging to organisational outcomes and why we continue to Professional with strong quantitative background and just accept that your workforce will continue to do it. When we follow popular and safe approaches in the market, experience in managing projects in the service industry hack workarounds on all stupid work. Or… Let's discuss a it can provide tremendous competitive disadvantage! across multiple countries. better way, a different way. Abstract 14:45   Q&A WITH SPEAKERS AND EXPERT PANEL The importance of leadership has often been emphasised 11:50   Q&A WITH SPEAKERS AND EXPERT PANEL in the area of continuous improvement, as in many other 16:00   NETWORKING | REFRESHMENTS | BOOK SIGNING fields. Despite such consideration, little has been espoused 12:30   NETWORKING LUNCH regarding the theoretical mechanisms by which leadership 18:30   CLOSE 020  8144  1303  |  allanedun@pcchange.co.uk  |    www.pcchange.co.uk      
  • 4.
    YOUR EXPERT PANEL:MONDAY 18 TH JULY “Applying Rigor to Culture Change” John Bicheno - BSc (Eng), GDE Prof. Victor Newman IC (Witwatersrand), MA (Lancaster), Inverting the pyramid of MBA (Bradford), PrEng, CFPIM Victor is a Visiting Fellow to Cranfield University on the subject of Strategic Change. (APICS), FIOM, FSAPIC Knowledge Management and Innovation. He Directing the MSc in Lean Operations works with several business schools and is For the past few decades a at Cardiff University’s Lean Enterprise Visiting Professor at Greenwich. multitude of organisations have Research Centre, John is recognised for his published contributions to the Victor has contributed to the Harvard Business Review, been been repeating the same patterns included in Harvard’s “Fifty Lessons” interviews with 200 of market of change, including the the world’s most respected business leaders, and featured in the of behaviour in pursuit of change, infamous ‘Lean Toolbox’. hoping for different results. Many Wall Street Journal. readers will recognise this as He is on the Advisory Boards of several organisations. He is the author of “Made to Measure Problem Solving” “Einstein's definition of madness”. Other Events; Understanding that behaviour is Joseph F Paris A Frictionless World; ‘Operational Excellence in the EU.’ an integral part of our systems, President XONITEK – New York. Joseph F Paris and David Bovis will be speaking at the Operational leading to the actions which Excellence Summit in Milan on June 9th 2011.   determine culture-performance Paris is a routine lecturer and Adjunct Sponsored by: The Institute of Industrial Engineers, The Global Professor at the Johnson School of and profit, provides leaders the Association of Productivity and Efficiency Professionals & the Management at Cornell University. capacity to reduce the time-line to UKTI. Organised by XONITEK in association with PCC He also speaks at he Lally School of Management at sustainable success. Rensselaer Polytechnic Institute (RPI); the Watson School of Engineering at Binghamton University; and the School of Understanding ‘Systemic Patterns Management at the University at Albany.. He has also delivered keynote addresses to the Industrial Congress in of Behaviour’ which can support Monterrey and in Puebla, Mexico; the University of Spoleto or destroy organisations is just one in Umbria, Italy; and the Institute of Industrial Engineers of the benefits leaders will gain (IIE). He is also a speaker for Vistage and TEC-Canada and regularly addresses CEO’s on a variety of strategic issues from attending this conference. facing corporate leadership today. Fed. Assoc of Science & Technology Piazzale R. Morandi 2 Milan 20121 020  8144  1303  |  allanedun@pcchange.co.uk  |    www.pcchange.co.uk