Customer Name: Boon Edam Industry: Manufacturing Location: The Netherlands Number of Employees: 700 Business Impact • Improved communications, thanks to increased collaboration between colleagues • More efficient design process, resulting in productivity improvements • Reduction in travel time and expenditure

1. Specialty Door Manufacturer Unites Employees
TelePresence helps Boon Edam increase productivity and cut travel.
Customer Name: Boon Edam Business Impact
• Improved communications, thanks to increased
Industry: Manufacturing collaboration between colleagues
Location: The Netherlands • More efficient design process, resulting in productivity
improvements
Number of Employees: 700
• Reduction in travel time and expenditure
Case Study
Business Challenge locations. Previously, this need for communication involved a
Boon Edam specialises in revolving and security doors and considerable amount of travel for engineers, designers and
has branches in Edam in the Netherlands, North Carolina product managers. “Audio conference calls were simply not
in the United States and Beijing, China. The company, meeting our needs, and we were looking for a way to unite
which has the right to use the name Royal Boon Edam in the entire organisation and make the design process more
recognition of its many years of experience, is known for effective,” says Mark Dingerdis, technical director at Boon
its top-quality, efficient and safe solutions. Boon Edam’s Edam. “When a colleague is not visible, the communication
products are found in airports, hospitals, banks, financial becomes less personal. Sharing presentations and designs
institutions, government buildings, public transport, shopping during calls was also quite awkward. We realised that
centres, jewellers and many other locations. TelePresence™ would support better collaboration between
employees, helping us to optimise the production process
and achieve a top-quality end product.”
To ensure that all branches worldwide provide the same “We realised that TelePresence would
level of quality, it is important that engineers, designers
and product managers are all focussed on the same goals. Solution and Results support better collaboration between
The aim is always to create top-quality and uniform end The company wanted employees to have a high-definition
products, wherever they are designed and produced. employees, helping us to optimise the
TelePresence experience, requiring excellent visual and
audio quality. “We needed video meetings to be as natural production process and achieve a top-
as possible,” says Dingerdis. “If you feel you really are at a
meeting together, you get a better sense of cooperation on quality end product.”
In practice, achieving this goal requires frequent
communications between colleagues based in different shared projects.” Mark Dingerdis
Technical Director, Boon Edam

2. Specialty Door Manufacturer Unites Employees
Continued
Case Study
The company decided that Cisco equipment provided the designers more pleasant. They are now more productive and
high-quality experience required and installed two Cisco have a better work-life balance.”
TelePresence System Profile 3000 MXP units and two Cisco
TelePresence System 1700 desktop units at the Beijing
and Edam sites. Boon Edam has also implemented Cisco
In addition, the reduction in travel is helping the company to
TelePresence Movi software, a mobile TelePresence solution
make significant cost savings. “After only a few months, we
that enables employees who are out of the office to join a
saw a return on our investment in TelePresence equipment,”
meeting, regardless of their locations.
says Dingerdis.
Thanks to the deployment of TelePresence, the meetings
The success of TelePresence has not gone unnoticed
are conducted more effectively and efficiently than in the
across the company. The marketing department is now using
past. “It is now far simpler to share presentations,” says “After only a few months, we saw a
the solution for formulating and producing communications
Dingerdis. “Discussions are supported by pictures, and
materials, and the finance department uses it to set up and
changes can be made to designs during the video meeting.
distribute monthly reports. Ultimately, the plan is to deploy
return on our investment in TelePresence
This means that everyone can witness the final result, and
we have a better understanding of what the changes mean
TelePresence across the entire organisation. equipment.”
for the end product. Employees also pose more detailed Mark Dingerdis
questions, and problems are, therefore, detected at an early Technical Director, Boon Edam
stage. With improved communications, the mutual bond and “Despite its proven success, some employees are
understanding between colleagues have also grown.” apprehensive about using the new solution,” says Dingerdis.
“However, we are educating everyone about its benefits, and
extending TelePresence throughout the business is a top
priority for us.”
Designers and engineers were previously spending lengthy
periods away from home, travelling between Beijing and
Edam several times each year. But these business trips were
expensive and also took time out of their working schedules.
“For our employees to work efficiently, it was essential
to reduce travelling time,” says Dingerdis. “TelePresence
enables us to cut down on business travel and makes the
work of our engineers, product managers and technical
For further information go to www.cisco.com/UK
or visit www.cisco.com/telepresence
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