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Neotel

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Neotel is South Africa’s first converged telecommunications network operator, providing business, wholesale, and consumer voice and data services. Cisco Smart Net Total CareTM provides Neotel with proactive support to optimise and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime.“Smart Net Total Care has proactively supported, optimised, and secured our network performance, allowing us to pay more attention to the running of our business.”
— Chala Rao, Chief Network Officer, Neotel

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Neotel

  1. 1. Delivering the 99.999 percent uptime promise Case Study | Neotel Neotel is South Africa’s first converged telecommunications network operator, providing business, wholesale, and consumer voice and data services. Cisco Smart Net Total CareTM provides Neotel with proactive support to optimise and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime. “We’ve been so happy with the decision to go to Smart Net Total Care route that we’ve actually tripled the length of our original contract. ” — Jaco Labusschaqne, Finance and Procurement, Neotel Annual Turnover: 3.9bn Rand Location: Johannesburg, South Africa Industry: Telecommunications Page 1 of 3© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Increased network reliability attracted more customers Business Better return on network investment Technical
  2. 2. Cisco Smart Net Total Care minimises downtime to provide a point of differentiation. Offering customers a 99.999 percent uptime service-level agreement (SLA) gives Neotel a strong selling proposition, which is leading to significant company success. Cisco Smart Net Total Care is essential to delivering this commitment. The Cisco Smart Net Total Care service gives assurance to Neotel’s customers that technical issues are resolved expertly and quickly. Superior technical service means a competitive edge A necessity for the future Impressed by the Cisco Smart Net Total Care service, Neotel has extended its contract to 3 years to safeguard its customer SLAs and operational efficiencies. Tight Customer SLAs calls for network support 24 hours Business Superior SupportRisk Reduction Network Support is accessible 24 hours a day. Network issues are identified and resolved faster. “We have tight SLAs with our clients. Without Smart Net Total Care, we certainly won’t be able to deliver on those promises. ” — Jeetesh Khusal, Senior Manager, Service Assurance, Neotel Page 2 of 3© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Neotel have expressed their use to customers and prospects, successfully using it as a selling proposition to capture new customers. Learn more Home Technical Watch case study
  3. 3. Proactive network management and reduced costs support additional investment Enhanced operational efficiency With the Cisco Smart Net Total Care service, Neotel has immediate access to view all devices’ network status. Neotel operators are able to identify and solve problems faster, identify last day of services on devices, reduce downtime risks while enhancing operational efficiency and saving budget. With its infrastructure proactively supported, there is less need to hold inventory in reserve, freeing up budget to invest in new IT projects. With the help of the Cisco Smart Net Total Care service, Neotel is able to maintain more than 99.999 percent availability of its transmission, IP and managed services solutions. 99.999% Neotel has reduced its inventory holdings which has freed capital funding for Neotel to spend on new IT projects. Technical “Smart Net Total Care has proactively supported, optimised, and secured our network performance, allowing us to pay more attention to the running of our business. ”— Chala Rao, Chief Network Officer, Neotel With 8500 networked devices, Neotel needed to resolve any issues fast and reduce downtime risks. By collecting data on the network continuously, it was able to better plan investment and understand operational changes, such as software updates. This is all possible due to Cisco Smart Net Total Care. Page 3 of 3© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Learn more BusinessHome Watch case study

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