Bookin an appointment in wellness massage.pptx
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The document discusses the steps for booking clients over the phone as a massage therapist. The three steps are: 1) Introduction, 2) Suggesting a time for the appointment, and 3) Checking and confirming the appointment. It defines key terms like client, appointment, massage therapist, and receptionist. It also provides a quiz to test understanding of the steps and terms.
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A client consultation is important for gathering information about a client's needs, goals, medical history, and areas of concern. The therapist should take detailed notes during the consultation and have the client sign the consultation form. This serves as a record for both the client and therapist. Key questions to ask include how firm the client likes pressure, their current stress level, and if they are ready to begin the treatment. The initial consultation provides more detailed information to be recorded on a treatment card. Brief follow-up consultations ensure the previous treatments' effects are established and any changes can be made.
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Bookin an appointment in wellness massage.pptx
- 1. Booking Clients Over the Phone Ian N. Gonzales
- 2. • Client is also known as the customer is the one who uses the services or advice of a professional person or organization. • Appointment is an arrangement to meet someone at a particular time and place. • Massage Therapist is a person trained and licensed to perform massage therapy. • Receptionist is someone assigned to answering telephones and giving information to the public and customers. • Schedule means to arrange or plan an event to take place at a particular time. • Walk-in customer/client is someone who renders service at the time of visit without a prior appointment.
- 3. 3 Steps in Getting an Appointment Over the Phone 1. Introduction.
- 4. 3 Steps in Getting an Appointment Over the Phone 2. Suggest a time.
- 5. 3 Steps in Getting an Appointment Over the Phone 3. Check and confirm.
- 6. QUIZ Read each of the following statements carefully and choose the letter of the correct answer.
- 7. 1. Which of the following dialogue demonstrates that the appointment has already been checked and confirmed? A. Thanks! See you then. B. How about next Monday? C. Ok. Let me take a look at our calendar. D. I’d like to make an appointment for a full body massage.
- 8. 2. Which of the following is the third and last step in getting an appointment over the phone? A. Suggest a time. B. Introduce yourself. C. Check and confirm. D. Get essential information from the client.
- 9. 3. This is someone who renders service at the time of visit without any prior appointment. A. Appointment B. Client C. Massage Therapist D. Walk-in customer/client
- 10. 4. It is also known as the customer who uses the services or advice of a professional person or organization. A. Appointment B. Client C. Receptionist D. Schedule
- 11. 5. Which of the following is the first step in getting an appointment over the phone? A. Suggest a time. B. Introduce yourself. C. Check and confirm. D. Get essential information from the client.
- 12. 6. This is an arrangement to meet someone at a particular time and place. A. Appointment B. Client C. Receptionist D. Schedule
- 13. 7. Which of the following dialogue demonstrates that you are giving a suggestion? A. Thanks! See you then. B. How about next Monday? C. Ok. Let me take a look at our calendar. D. I’d like to make an appointment for a full body massage.
- 14. 8. This means arranging or planning an event to take place at a particular time. A. Appointment B. Client C. Receptionist D. Schedule
- 15. 9. This person is assigned in answering telephones and giving information to the public and customers? A. Appointment B. Client C. Receptionist D. Schedule
- 16. 10.Which of the following is the second step in getting an appointment over the phone? A. Suggest a time. B. Introduce yourself. C. Check and confirm. D. Get essential information from the client.
- 17. ANSWER KEY 1. A 2. C 3. D 4. B 5. B 6. A 7. B 8. D 9. C 10.A