4. WHAT IS CLIENT CONSULTATION
A consultation allows you to gather
information from your client, understand
their goals, and recommend the right
products.
5. The key to a great consultation is
understanding the client’s needs and
expectations, then recorded and
signed off by the client and the
therapist. That way, you can move
forward together, and you are both
accountable for the results.
6. According to Brodie Proykova, Frenhie &
Co.
Take the stress out of massages and set time
aside before the appointment to get a detailed
picture of your client’s medical history and points
of concern. Be sure to take notes and get your
clients to sign your consult form – this serves as a
record of the information shared, keeping both
you and your clients safe during the treatment
journey.
7. Here are Brodie’s top questions to ask
before a massage treatment:
• Do you have any areas of concern or
points of specific pain?
• How firm do you like the pressure?
• Describe your current stress level.
• Are you ready to get started?
8. Client Consultation
The consultation is a very important part of the
treatment-sufficient time must be allowed so that it is
not rushed. This is the time to gather and exchange
information.
The initial consultation will be the longest and provide
detailed information which must be accurately
recorded on a treatment card.
a brief consultation is usually sufficient to establish
the effects and outcomes of the previous treatments
and whether any changes are to be made or further
action is to be taken.
9. A detailed consultation is important for
the following reasons:
• To introduce yourself and get to know the client
• To establish a rapport with the client and put
her/him at ease
• To develop mutual trust and gain the client’s
confidence
• To gain information on the client’s past and
present state of mental and physical health
• To identify any contraindications
10. A detailed consultation is important for
the following reasons:
• To gain insight into the client’s lifestyle, responsibilities,
work environment, leisure activities, etc.
• To identify the client’s needs and expectations of the
treatment
• To establish the most appropriate form of treatment and
to discuss and agree with the client
• To explain the treatment fully to the client, including the
procedure, expected effects, timing, and frequency
11. A detailed consultation is important for
the following reasons:
• To agree with a treatment plan, the timing and cost
with the client so that she/he fully understands the
financial commitment, and obtain a signed consent
form
• To answer queries and questions related to the
treatment and to allay doubts and fears
