basics of non verbal communication

5.  Who am I
 Decoding others emotions, feelings, mood
 Someone’s level of interest or focus
 Contradictions between what someone says
and actually thinks
 Confidence & Building trust

6.  Observation skills
 patience
 Listening skills
 Body language decode = observation +
Listening + body movement or gesture

10.  Saying no- Head movement
 Open palm- Hands up
 Closed palm -

12.  - The glove handshake is sometimes called
the politician's handshake.
 The initiator tries to give the receiver the
impression that he is trustworthy and honest,
but when this technique is used on a person
he has just met, it has the reverse effect
 The receiver feels suspicious and cautious
about the initiator's intentions.
 The glove should only be used with people to
whom the initiator is well-known.

14.  The intention of the double-handed
handshake is to show sincerity, trust or depth
of feeling towards the receiver.
 Two significant elements should be noticed.
Firstly, the left hand is used to communicate
the extra feeling that the initiator wishes to
transmit and its extent is related to the
distance that the initiator's left hand is
moved up the receiver's right arm.

15. They use minimal or restricted body
gestures often use this gesture,
 It indicates a confident or 'know-it-
all' attitude.
 Managers often use this gesture
position when giving instructions or
advice to subordinates

17. The Raised Steeple - The position is
normally taken when the steepler is
giving his opinions or ideas and is
doing the talking.
The Lowered Steeple - The position
is normally used when the steepler
is listening rather than speaking

19. Superiority/Confidence Gesture
Hand-Gripping-Wrist Gesture -
which is a signal of frustration and
an attempt at self-control.
Upper Arm Grip Gesture - The
further the hand is moved up the
back, the more angry the person has
become

21.  Dominant Male - Arms folded with thumbs
pointing upwards is another popular thumb
gesture position. This is a double signal,
being that of a defensive or negative
attitude, (folded arms) plus a superior
attitude (displayed by the thumbs).
 Dominant Female - Dominant or aggressive
women also use this gesture.

23.  The Nose Touch - is a sophisticated,
disguised version of the mouth guard
gesture.
 It may consist of several light rubs below the
nose or it may be one quick, almost
imperceptible touch.
 Like the mouth guard gesture, it can be used
both by the speaker to disguise his own
deceit and by the listener who doubts the
speaker's words.

24.  The Eye Rub - this gesture is the brain's
attempt to block out the deceit, doubt or lie
that it sees or to avoid having to look at the
face of the person to whom he is telling the
lie.
 Men usually rub their eyes vigorously and if
the lie is a big one they will often look away,
normally towards the floor.
 Women use a small, gentle rubbing motion
just below the eye
 They also avoid a listener's gaze by looking at
the ceiling.

25.  The Ear Rub - This isan attempt by the
listener trying to block the words by putting
the hand around or over the ear.
 This is the sophisticated adult version of the
handsover-both-ears gesture used by the
young child who wants to block out his
parent's reprimands
 This last gesture is a signal that the person
has heard enough or may want to speak.

27. The Neck Scratch - In this case, the
index finger of the writing hand
scratches below the earlobe, or may
even scratch the side of the neck.
This gesture is a signal of doubt or
uncertainty

28.  Brain and hand closely related
 Open hand – open mind
 Upward palm
 Down word palm
 Closed palm…. Index finger

29.  Sales man- buyer

31.  clenched position was a frustration gesture,
signaling that the person was holding back a
negative attitude.
 The gesture has three main positions, The
person would be more difficult to handle when
the hands are held high, than he would be with
the person whom hands resting on the desk
position.
 Like all negative gestures, some action needs to
be taken to unlock the person's fingers to expose
the palms and the front of the body, or the
hostile attitude will remain.

33.  - when a person is feeling angry or
frustrated or sweating and needs to pull the
collar away from his neck in an attempt to
let the cool air circulate around it.
 When you see someone use this gesture, a
question like, "Would you repeat that,
please?" or, "Could you clarify that point,
please?" can cause the would-be deceiver to
give the game away.

34.  - Morris's explanation of this gesture is that
the fingers are placed in the mouth when a
person is under pressure.
 Whereas most hand-to-mouth gestures
involve lying or deception, the fingers-in-
mouth gesture is an outward manifestation
of an inner need for reassurance.
 Giving the person guarantees and assurances
is appropriate when this gesture appears.

36.  When the index finger points vertically up
the cheek and the thumb supports the chin,
the listener is having negative or critical
thoughts about the speaker or his subject.
 Often the index finger may rub or pull at the
eye as the negative thoughts continue.

37.  As you come to the conclusion of your
presentation and ask for the group to give
opinions or suggestions about the idea, the
evaluation gestures will cease.
 One hand will move to the chin and begin a
chin-stroking gesture.

38.  This chin-stroking gesture is the signal that
the listener is making a decision.
 When you have asked the listeners for a
decision and their gestures have changed
from evaluation to decision-making.