1. ROBERT A. WILL
22 Frandel Drive Avon CT 06001
Home: (860) 404-2957 Cell (860) 990-0132
rwillone@aol.com
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HEALTHCARE FACILITY MANAGER
I am seeking a management position which continues to utilize my experience in the creation and implementation
of management systems, leadership and problem solving in the healthcare industry. I have professionally and
successfully managed Plant Operations and Maintenance, Construction Planning and Management, Energy
Management, Clinical Engineering, Grounds, Telecommunications, Security and Property/Lease Management.
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PROFESSIONAL EXPERIENCE
Connecticut Children’s Medical Center, Hartford CT 2012-2016
Facility Manager
Responsible for Plant Operations and Maintenance, Clinical Equipment, Leasing & Property Manager,
Construction Planning and Management and Space Management.
• Commended by the Joint Commission Surveyor as one of the best programs surveyed in 2015
• Implemented energy improvement which lead Hospital to NEEP Business Leadership for Energy Award
and was selected as Connecticut State Champion for 2014
• Implemented CMS Categorical Waivers with approval from both State and Local authorities having
jurisdiction and added them to TJC online Statement of Condition
• Created as many Life Safety Suites within Hospital as possible in order to avoid violations
• Managed over 400,000 sq ft of leased property including finding properties and managing the leases after
completing the buildouts
• Developed and designed space within the Hospital for Sedation Center, two additional Sleep Study
rooms for high risk patients, additional clinic space and addition of support areas totaling 16,000 sq ft
• Developed, constructed and opened
o Offsite Ambulatory Surgery Center with Central Sterile support at the site
o New special needs school designed to accommodate 170 students
o Offsite Community Primary Care Center with 40 exam rooms
o Offsite 5 Room Sleep Study Center
o Additional offsite Speech and Audiology Center with 3 booths
o Additional offsite Special Care Clinic with 12 exam rooms
o Moved Neurology, Diabetes and Endocrinology offsite including offices and clinic space
o Offsite Data Center with full generator and UPS backup to be used for all system wide computer
applications including EMR
o Addition of 11 rooms in the ED for Psychiatric holding until transfer to inpatient facility
ARAMARK Facility Services, Downers Grove, IL 1997-2012
Facility Manager
Connecticut Children’s Medical Center, Hartford, CT
Responsible for Plant Operations and Maintenance, Clinical Equipment, Telecommunications, Construction
Planning and Management, Space Management.
• Improved quality of service in Plant Operations and Maintenance
• Improved employee morale and job satisfaction
• Decreased energy usage by 9.7% which reduced the cost per year by over $200,000
• Had three Joint Commission inspections with only one recommendation on Life Safety and one on EOC

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• Passed three State Licensor Inspections with one finding
• Completed CMS inspection which was conducted as a follow up to Joint Commission inspection
• Eliminated $300,000 per year of outside services, utilizing existing in-house staff
• Implemented ceiling permit, hot work permit and system shut down permit
• Refined contractor orientation, interim life safety and infection control permit process
• Created an in-house construction team which reduced smaller capital improvement projects cost by 30%
• Facilitated the Master Space Plan
• Developed, constructed and opened new Specialty Care Group Clinics (40,000 sq ft) in Glastonbury,
Farmington, Shelton and Fairfield
• Lead numerous energy conservation initiatives which led to Hospital winning Environmental Stewardship
Award from the Connecticut Energy Efficiency Fund
• Lead initiatives which led to Hospital obtaining 2010 Energy Efficiency Award from Association of
Energy Engineers
Director Support Services, Executive Management Team
Heywood Hospital, Gardner, MA
Responsible for Plant Operations and Maintenance, Construction Planning and Management,
Clinical Equipment, Security, Telecommunications, Housekeeping, Materials Management and Food Service
• Improved quality of service in Plant Operations and Maintenance and Housekeeping
• Reduced outside contractors such as plumbing, computer cabling, telephone wiring and all other wiring
by using existing staff
• Reduced Telecommunications leadership and handled within the department
• Created a second Switchboard in ED area in order that Patient Registration and Admitting could be
handled by Switchboard staff on third shift
• Reduced Hospital Inventory in Materials Management storage room by over $100,000
• Managed In-house Construction Crew with savings on average of 20%-30% below the use of outside
contract services
• Completed an 18,000 sq ft addition to the Hospital
• Updated the Facility Master Plan
Acting VP Support Services: Plant Operations, Clinical Equipment, Housekeeping, Food Service, Project
Engineer and Implementation Manager
• Prepared St. Vincent’s Medical Center, New York, NY for TJC (spent one year preparation) in Plant
Operations and Maintenance and Clinical Equipment with good results on the inspection
• Reengineered and served as Acting VP Support Services; Plant Operations and Maintenance,
Housekeeping, Food Service and Clinical Equipment Management at Berkshire Medical Center,
Pittsfield, MA
EDUCATION
MBA Jacksonville University, Jacksonville, Florida
BS Michigan State University, East Lansing, Michigan
Certified Plant Maintenance Manager by Association for Facilities Engineering
ASSOCIATIONS
Member Association for Facilities Engineering
Member National Fire Protection Association
Member American Society for Healthcare Engineering

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Member Connecticut Hospital Association – Executive Engineering Group