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CONVERGE:

Transforming Business at the Intersection
of Marketing and Technology
Bob Lord,
Global CEO
IT’S MORE
THAN JUST
CREATIVITY
IT’S MORE
THAN JUST
TECHNOLOGY
IT’S MORE
THAN JUST
MEDIA+DATA
CONVERGE NEW
BRAND
EXPERIENCES
MEDIA (+ DATA)

TECHNOLOGY

CREATIVITY
NEW
TECHNOLOGY
PALETTE
FUELSBRAND
EXPERIENCES
MEDIA
ALLOWS
CONVERSATION
CREATIVITY
COMES FROM
EVERYWHERE
BUSINESS OF
STRATEGY AND INSIGHT
TECHNOLOGY

MEDIA

CREATIVE
THERE ARE 5
BEHAVIORS TO
EMBRACE
1.
2.
3.
4.
5.

PUT THE CUSTOMERAT THE CENTER
THINK OF YOUR BRANDAS ASERVICE
REJECT SILOS
ACT LIKEASTARTUP
EMBRACE DIVERSITY
1.
2.
3.
4.
5.

PUT THE CUSTOMER AT THE CENTER
THINK OF YOUR BRANDAS ASERVICE
REJECT SILOS
ACT LIKEASTARTUP
EMBRACE DIVERSITY
YOUR CAMPAIGN MUST
BE STRUCTURED
AROUND THE CUSTOMER
YOUR STRATEGY MUST BE
BASED ON DATA FROM
ACTUAL CUSTOMER
ACTIVITY
END TO END EXPERIENCES
BUILD THE BRAND
1.
2.
3.
4.
5.

PUT THE CUSTOMERAT THE CENTER
THINK OF YOUR BRAND AS A SERVICE
REJECT SILOS
ACT LIKEASTARTUP
EMBRACE DIVERSITY
YOU ARE NO LONGER
IN THE BUSINESS OF
SELLING
STUFF, YOU’RE FILLING
CONSUMER NEEDS
1.
2.
3.
4.
5.

PUT THE CUSTOMERAT THE CENTER
THINK OF YOUR BRANDAS ASERVICE
REJECT SILOS
ACT LIKEASTARTUP
EMBRACE DIVERSITY
REJECT THE SILO
CTO

CEO

ECOMM

CMO

RETAIL
PLATFORMS DRIVE
DECISIONS
EARLY MORNING

WORKDAY

EVENING

14%

% of Desktop Impressions
12%

% of Smartphone Impressions
% of Tablet Impressions

10%

8%

6%

4%

2%

0%
12A 1A

2A

3A

4A

5A

6A

7A

8A

9A 10A 11A 12P 1P

DEVICE USAGE PEAKS

2P

3P

4P

5P

6P

7P

8P

9P 10P 11P 12A 1A
1.
2.
3.
4.
5.

PUT THE CUSTOMERAT THE CENTER
THINK OF YOUR BRANDAS ASERVICE
REJECT SILOS
ACT LIKE A STARTUP
EMBRACE DIVERSITY
EMPLOY AGILE
METHODOLOGY AND
RAPID PROTOTYPING
WHY I BELIEVE
VERIFICATION

SOCIAL

ADVERTISER

CREATIVE

CROSS SCREEN

DSP

SSP
AGENCY TRADING DESK

$1.00

-15% to 20%

ATTRIBUTION

DATA

ANALYTICS

-20% to 40%

PUBLISHER

-15% to 20%

$0.45

OR LESS

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Bob Lord - Convergence: The Intersection of Media, Creative & Technology - Data Summit

Editor's Notes

  1. When you start approaching briefs this way, you’ll realize that it’s all about providing value to the customer, using existing channels and creating new ones. Keeping that message consistent.
  2. [RAY]We have to start by rejecting the silo, the creative teams cannot work without the data teams.Omnichannel collaboration is critical to keeping the physical experience in sync with onlineSome of our clients are creating data organizations to help span these silos and avoid redundanciesLow prioritization by CXOs, therefore inadequate resources and investmentAgency services and segmentation used for analysis and creative in siloes, rather than for actioning tailored experiencesHow you are organized to use the technology, not the tech itselfWe’re all doing less “digital marketing.” Instead, we’re simply doing marketing in a digital world. This nuance will dictate your organization’s culture and marketing roadmap for the future.