This document provides information about the biomedical engineering services offered by idsMED. It summarizes their team of qualified biomedical engineers who are committed to assisting customers with installations, repairs, maintenance, and other services. It then outlines the various roles of idsMED's biomedical engineering services team including quality control, preventative maintenance, after sales service, installation, and corrective maintenance. The final section lists some of idsMED's major customers that have service contracts.

1. 1
Biomedical Engineering Services
Batu 26 agustus
2022

2. 2
Biomedical Engineering
Our services go
beyond product sale
and delivery. A team of
highly qualified
biomedical services
engineers are
committed to assisting
our customers whether
it be installations,
repairs, regular
maintenance, you
name it, we are always
ready for it.

3. 3
Roles of idsMED BME Services
QUALITY CONTROL
• Incoming and outgoing
QC on every unit
PREVENTIVE
MAINTENANCE
• Testing &
Commissioning
• Performance
Maintenance
AFTER SALES
SERVICE
• Service Contract
• Maintenance
Contract
• Technical Education
• Backup Unit
• Call Center
INSTALLATION
• Project Management
• Installation
• Technical Consultation
CORRECTIVE
MAINTENANCE
• Troubleshooting
• Equipment Calibration
• Accessories, Software
Update, and Support
Equipment
• Sparepart Maintenance
• Engineering Solutions

4. 4
Customer Service Management
Why is Customer Service Management
important

5. The Solutions
5
Qualified Engineer
Nationwide Services
Established CRM System
Agile Supply Chain
Years of Experience
Technical Facility

6. 6
Our Unstoppable Engineers
* National Support consist of
Technical Support, Service
Aesthetic, Service Endoscopy,
Service Supply Chain, and
Engineering Analyst
Aceh
1
Medan
4
Padang
1
Pekanbaru
1
Palembang
1
Jakarta
13
Bandung
4
National
Support
20
Yogya
2
Semarang
6
Malang
1
Surabaya
10 Bali
1
Nusa
Tenggara
1
Banjarmasin
1
Palu
1
Kendari
1
Makassar
3
Papua
(Team Jakarta)
*As 21 June 2022
Total
Engineers
69
Batam
1

7. BME Organizational Structure
Branches
North & Central
Sumatera
Edy Purwanto
Eastern Java &
Nusa Tenggara
Seti Nurmahanan
Sulawesi
Achmad Muqramin
Central Java &
Kalimantan
Wima Sudana
Service Admin
Ester Desliwati
Nofan Aditya
Akmaludin
Service Supervisor
Agus Irwanto
Ahmad Ulinnuha
Heru Widodo
Kharis Triana
M. Wesnu
Hilman Firdho
Aditya Wibowo
Fauzi Ramadani
Agus Salim
Alief Fadillah
Arif Setyo Aji
Muhammad Fauzi
M Fadilatul
Bima Putra Adi
Service Engineer
Service Admin
Riana Mustikawati
Service Engineer
Eep Entri
Muhammad Rafi
Tri Pramudya
Yasyfin Fandamex
Service Sales
Muh. Lukmansyah
Rully Chandra
Galih Sono
Denny Firmansyah
Service Sales
AA Rahman
Service Admin
Yuniar Wulaningrum
Erni Murniningsih
Service Engineer
Agusta IM
Anwar Jamaludin
Dhanan Witaradya
Dwipo Ari
Ehsanul Anam
Fiktor Agustinus
Tito Hermawan
Tsalas Ahyar
Tufiyan Saptono
Dony Aji Sumeda
Service Sales
Yuda Hadi Saputra
Anwar Fadheli
Service Admin
Gita Andriani
Service Engineer
Ach Rifai
Amin Rais
Bueng Setiabudi
Fakhrur Rozy
Ridwan Basan
Saleh Saleh
Wahyu Prismayanto
Yudha Mega
Danang Pristiono
Dio Utama
Hendra Soeseno
Heru Wildan
Tirta Widjaja
Service Sales
Kartika Dian
Budi Utomo
Nur Khafidotur
Service Admin
Wiwin Juntak
Gherrety Damanik
Service Engineer
Okto Situmorang
Ahmad Tarmizi
Arry Mahmisa
Joni
Lucky Agustomo
Ichrom Fauzi
Rahma Nur Huda
Service Sales
Andy Chen
Bernardus Purba
Service Admin
Nurhijrah Mardan
Service Engineer
Abril Awalu
Ridhwan Nur
Adrian Ikramullah
Nu Ikhsan
Irfan Tangkelangi
Technical Support
Aam Liliek
Henry Prasetyo
Priyanka Wardhani
Rohadi Nugroho
Rizki Sadiawan
M. Rasyid
Biomed Engineering
Senior Manager
Edy Purwanto
Service Admin
Manager
Lan Nie Wen
Tech. Support
Manager
Aris Gunanto
Service Support
Ridhwan
BME Aesthetic
Leader
Ekanto Setyo P.
Engineer Aesthetic
Ahmad Rofiudin
Hari Akbar
West Java
Tubagus N.
Yohanes Simarmata
FSS Director
Bun An
Service Sales
Shelly Hadi
Engineering
Analyst
Alexander Clements
QC Leader
Abi Kamal Mustopa
QC Teams
Muktamid
Yoyon
Sayid
Service Support
Athur Yassin
Greater Jakarta,
Sth. Sumatera,
Papua
As 21 June 2022

8. 8
Years of Service Experience
+
60.000+ 5.000+
25+
60+
30+ 15+
Active Installed Base Customer Base Qualified Engineers
all over Indonesia
Brand Represented Years of Experience Care Area

9. 9
Service Commitment & Methodology
• 24/7 service
hotline
• <1 hour phone
service
Response Time
• 100% preventive
maintenance
within warranty
period and
service contract
Preventive and
Corrective
• 95% uptime
commitment
Uptime
Commitment

10. 10
BME Capabilities & Competencies
Knowledge Process Project
• Expertise in critical & non-
critical equipment
• Best practice service
levels and cross-learning
management
• Deep knowledge in
multiple specialty care
areas
• Integrated CRM tracks,
schedules, and manages
maintenance tasks
• Dedicated spare parts
warehouse and service
workshop for fast
turnaround
• 365 x 24 x 7 coverage
state-wide
• Strong record of
managing the technical
delivery of turnkey project
solutions for major
customers
• Extensive network of
consultants, contractors
for range of healthcare
projects

11. Operational Excellence
Engineering Support
• Clarifies incoming work request
• Activates respective Care Area
specialist engineer
Service Engineer
• Defines technical nature of problem
• Prepares required work tools and
processes to resolve problem
Onsite repair
• Diagnoses problem onsite
• Engages in corrective / preventive
maintenance according to standards
• Documents problem specifics via
mobile CRM
Further action
• Engineer decides on further
action if required (parts
replacement etc.)
• Notifies Principal only if problem
requires Principal’s involvement
Workflow Completion
• Integrated CRM records and tracks next required maintenance
for each equipment
• Data analytics forecast required spare parts inventory
replenishment, stocking, as well as nature of job tasks for trends
Business Intelligence
• Workflow initiated
Customer
+
11

12. 12
Adequate Technical Facilities
Complete Calibration Tools with Database
Support
Service Laboratory and Workshop

13. Skills
Training
13
Routine training to refresh and
upgrade knowledge and skills of
engineers
Professional & well-trained by
principals & manufacturers in
overseas
LPG – Valence, France, 28 May 2015
Belimed – Shanghai, 20-24 Januari
2014
Vernacare – Bolton, UK, 24-27 Oct 2016
SLE – Johor Bahru, 16-20 April 2018
and countless more…

14. Skills
Training
14
Routine training to refresh and
upgrade knowledge and skills of
engineers
Professional & well-trained by
principals & manufacturers in
overseas

15. Data Analytics Drives Process Excellence
15

16. 16
Certified Engineering Support
Sertifikat PPR
BAPETEN
SIB PPR BAPETEN Sertifikat Uji Kesesuaian

17. 17
Comprehensive Service Handbook

18. Contract Service

19. 19
Service Contract is a realization of
continuous service after end of warranty.
Service Contract will valid on 1 year
Contract Service

20. Dasar Hukum
20
UU Kesehatan No. 36/2009
Ttg Kesehatan
Peraturan Menteri Keuangan No. 44/PMK/2009
tentang rencana Bisnis dan Anggaran serta Pelaksanaan Anggaran Badan Layanan Umum
UU No. 44 tahun 2009 tentang Rumah sakit pada pasal 7 ayat
Rumah sakit harus memenuhi persyaratan Lokasi, Bangunan, Prasarana, Sumber Daya Manusia,
Kefarmasian, dan Peralatan
UU No. 44 tahun 2009 tentang Rumah sakit pada pasal 16 ayat
1. Persyaratan peralatan sebagaimana di maksud dalam pasal 7 ayat (1) meliputi peralatan medis dan non medis
harus memenuhi standar pelayanan, persyaratan mutu, keamanan, keselamatan dan laik pakai.
2. Peralatan medis sebagai mana dimaksud pada ayat (1) harus di uji dan kalibrasi secara berkala oleh Balai Pengujian
Fasilitas Kesehatan dan/atau institusi pengujian kesehatan berwenang.
3. Pengoperasian dan pemeliharaan peralatan rumah sakit harus di laksanakan oleh petugas yang mempunyai
kompetensi di bidangnya.
5. Pemeliharaan peralatan harus didokumentasikan dan di evaluasi secara berkala dan bekesinambungan.
6. Ketentuan mengenai pengujian dan/atau kalibrasi peralatan medis, standar yang berkaitan dengan keamanan,
mutu dan manfaat di laksanakan sesuai dengan ketentuan perundang-undangan
UU No. 44 tahun 2009 tentang Rumah sakit pada pasal 39
tentang Pengamanan sediaan farmasi dan alat kesehatan di selenggarakan untuk melindungi masyarakat dari
bahaya yang di sebabkan oleh penggunaan sediaan farmasi dan alat kesehatan yang tidak memenuhi
persyaratan mutu dan atau keamanan dan atau kemanfaatan
Permenkes nomor 54 tahun 2015 : Pengujian & kalibrasi alkes

21. Definition
21
We give our best maintenance in
service contract
An Agreement
Service Contract is an agreement between customer and
vendor about repair or service after warranty
Continuous Services
As a medical solution, Service Contract represent us to give
certain continuous services
1 Year: Contract Service
Period of Contract Service be valid for 1 year, or based on
customer needed and deal

22. Why Must?
Must or Should?
22
Unpredictable
problem
Occurs in
every
months
It’s not in the
budget
Be able to
implemented and
not implemented
Expense: more
than
budgeting

23. The
Advantages
23
We give our best maintenance in
service contract
Accurate! Predictable
Budgeting
Well
maintenance
(long life)
Will be not
“Reject
Patient”
All problems
recorded by
idsMED systems
Always
“Ready
to Use”
!

24. Schedule
24
What are facilities you will get?
Monday - Friday
8 AM - 5 PM
Working
Time
Day off
Preventive
Maintenance
Respond Call
Respond Site
Saturday,
Sunday, and
national holiday
4 times in 1 year
1 hour
2 x24 hours

25. 25
Maintenance Process
On Call Service
24 Hours
Preventive
Maintenance 3x
Performance Test/
Verification 1x
Report of
Maintenance
START
END

26. 26

27. 27
Term and
Conditions
Term and condition of service
contract in idsMED
 Service Contract is applied in IDR price
 Service Contract is applied when contract is signed
off by idsMED and customer
 Quotation of Service Contract will be valid in 1
(one) month
 All spare part which is changed by contract will be
returned to factory
 Contract will apply in 1 year and be able to extend
after contract was expired
 Payment be able do in 2 times/year or accordingly
by mutual agreement

28. Schedule of Maintenance and Product Training
We can arrange flexible schedule of maintenance, so it will not disturb routine activities in
hospital or customer. We also provide product training for user. Maintenance and product
training will be handling by our certificated engineer and application specialist.

29. 29
Our Customer - Service Contract
GREATER JAKARTA, SOUTH
SUMATRA, AND PAPUA
RSUP Fatmawati
RS Azra
RSUD Kramat Jati
RSUD Pasar Minggu
RS Immanuel Way Halim
Lampung
RS Adhyaksa
RSCM
RSUD Kab Bekasi
Klinik Helena
RS Dharmais
RSUD Tanah Abang
RS Antam Medika
RSUD Cempaka Putih
RS Siloam kebon Jeruk
RSUD Sekayu
NORTH SUMATRA
RS Deli
RS Grand Medistra
RS Vita Insani
RSUD Rantau Prapat
RSUP H Adam Malik (GE)
EAST JAVA
RSUD Dr. Soetomo
RSUD Haji
RSUD BDH
RSUD Soewandi
RS Darmo
RS Premier
RS PHC
RSK St. Vicentius A. Paulo
RS Adi Husada Undaan Wetan
RS Adi Husada Kapasari
RS Bedah Surabaya
RSUD Nganjuk
RSUD Soedono Madiun
RSUD Ngawi
RSUD Sidoarjo
RSUD Soekandar Mojokerto
RS Baptis Batu
RSUD Jombang
RSUD Ratoeiboe Bangkalan
SULAWESI
RSUP Wahidin
Sudirohusodo Makassar
WEST JAVA
RSUD Kota Bandung
RS Paru Rotinsulu (GE)
RS Mitra Plumbon
RSUD Cianjur
CENTRAL JAVA & KALIMANTAN
RSUD Dr. Kariadi Semarang
RS Elisabeth
RS Kasih Ibu Surakarta
RSUD Soewandi
RSI Sunan Kudus
RSUP Dr. Kariadi Semarang
Natasha Skin Klinik Center Jogja
RS Mitra Bangsa Pati
RSUD Temanggung
RSKB Diponegoro 21 Klaten
RSOP Dr. Soeharso
RS A. Wahab Syahranie
Samarinda
RS Siloam Balikpapan

30. “Whatever It Takes!”

31. Thank You
Biomed Engineering

32. “WHATEVER IT TAKES”

33. Edy Purwanto
Thank You