Spoke at the Software Architecture Meetup at Bangalore
Most often when you are discussing with customers on your requirements you end up donning the hat of a sales man displaying his ware with the intention of getting your ideas across and eventually the solution. What is the best way out there that you can be seen as a transformation partner instead of someone who pushes what you have in your kitty without understanding his/her true need. That is the wrong way to do the sales game whether you are peddling cloud,big data,AI or plain simple legacy migration into the shiny new thing out there.
Presentation to The National Association of Credit Union Service Organizations (NACUSO) about developing a customer focused approach to achieve business goals. Gaining a deeply intimate understanding of customer behavior is at the heart of the relationship required to engage both customers and employees. An organization’s ability to understand, act upon and internalize customer information has a direct and tangible impact on business performance.
Spoke at the Software Architecture Meetup at Bangalore
Most often when you are discussing with customers on your requirements you end up donning the hat of a sales man displaying his ware with the intention of getting your ideas across and eventually the solution. What is the best way out there that you can be seen as a transformation partner instead of someone who pushes what you have in your kitty without understanding his/her true need. That is the wrong way to do the sales game whether you are peddling cloud,big data,AI or plain simple legacy migration into the shiny new thing out there.
Presentation to The National Association of Credit Union Service Organizations (NACUSO) about developing a customer focused approach to achieve business goals. Gaining a deeply intimate understanding of customer behavior is at the heart of the relationship required to engage both customers and employees. An organization’s ability to understand, act upon and internalize customer information has a direct and tangible impact on business performance.
case studies of engineering college bikaner, nitttr chandigarh and other thre...mp poonia
author has presented his experiences as an small entrepreneurship experiences as blue ocean strategy while heading an engineering college at bikaner rajasthan and National Institute of Technical Teachers Training and Research Chandigarh. Other three case studies are also presented.
This is a case analysis of the Apple 2010 Case in Strategy Management. It showcases the Blue Ocean Strategy of Apple in terms of Strategy Canvas and ERRC Framework.
This presentation is intended as an academic work only and any discrepancies or incorrect hypotheses may not be held against the author.
A presentation on Steve Jobs's early life, past, inventions, products, apple products like Iphone, Ipad and Mac, the Next Computers, Pixar animations etc. The slide/ ppt also includes what we learn from steve jobs as a dropout, a lover who lost and about death. It also contains slides for the next big thing i.e. Apple Watch.
Startups are cool. They are Sexy. But why do people fail so often. This presentation talks about some insights on startup culture. Being a part of IT culture from quite some time I usually speak with startups and discuss their problems, viewpoints and solutions. It's an attempt to bring some key challenges and solutions to a common platform. Thoughts welcome.
The SlideShare presented here will give the viewers a description of how any organisation should look towards providing service experience their customer. If you want to achieve service excellence then this is the mindset you should keep.
Reverse thinking, reverse brainstorming, reverse banking, reverse editing and reverse outlining are few example of doing business in reverse.
The presentation discusses this trend, its future and conditions for gaining more momentum.
case studies of engineering college bikaner, nitttr chandigarh and other thre...mp poonia
author has presented his experiences as an small entrepreneurship experiences as blue ocean strategy while heading an engineering college at bikaner rajasthan and National Institute of Technical Teachers Training and Research Chandigarh. Other three case studies are also presented.
This is a case analysis of the Apple 2010 Case in Strategy Management. It showcases the Blue Ocean Strategy of Apple in terms of Strategy Canvas and ERRC Framework.
This presentation is intended as an academic work only and any discrepancies or incorrect hypotheses may not be held against the author.
A presentation on Steve Jobs's early life, past, inventions, products, apple products like Iphone, Ipad and Mac, the Next Computers, Pixar animations etc. The slide/ ppt also includes what we learn from steve jobs as a dropout, a lover who lost and about death. It also contains slides for the next big thing i.e. Apple Watch.
Startups are cool. They are Sexy. But why do people fail so often. This presentation talks about some insights on startup culture. Being a part of IT culture from quite some time I usually speak with startups and discuss their problems, viewpoints and solutions. It's an attempt to bring some key challenges and solutions to a common platform. Thoughts welcome.
The SlideShare presented here will give the viewers a description of how any organisation should look towards providing service experience their customer. If you want to achieve service excellence then this is the mindset you should keep.
Reverse thinking, reverse brainstorming, reverse banking, reverse editing and reverse outlining are few example of doing business in reverse.
The presentation discusses this trend, its future and conditions for gaining more momentum.
Customer Experience Myth Busting
“Customer Experience” is quickly becoming a catch-all to describe anything that is remotely related to customers. This presentation will bust some of the most commonly understood myths out there and set the record straight:
- Myth 1: Customer Experience is the same as Customer Service.
- Myth 2: It’s nice to do but it’s not going to impact the bottom line.
- Myth 3: It’s only relevant to retailers.
- Myth 4: You’re sorted if you have a customer experience department.
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Experts say that getting a new customer is five times more costly compared to maintaining an existing customer. The main reason is that they know and they trust you.They know your products and services.They trust and value the relationship they have with you through their actions of buy-ins and transactions.Therefore if the promise is compromised, organizations have to work harder to recover the service.
Service recovery is a positive approach to complaint handling.The heart of the service recovery framework will be identifying and addressing the problem or concern early, crafting out a suitable solution or alternative recommendation empathetically and taking the necessary action measures promptly.
Repeat customers are vital in any business.Customer retention is extremely crucial.This presentation shares with us the positive impact of service recovery
Customer Experience Process Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
Presenting Customer Experience Process PowerPoint Presentation Slides. Download this complete deck to gain access to 18 fully customizable PPT slides. You can make the required changes to the text, font, background, patterns, and colors. This PowerPoint slideshow supports widescreen and standard screen resolutions. It is also compatible with Google Slides. Converting the PPT format into PDF, PNG, or JPG is fairly easy. https://bit.ly/3GhOt83
www.brand-camp.com We realise that lots of entrepreneurs are struggling with how to get more clients and customers, so we have created this presentation to help you do just that! It was originally a webinar, so if you would like clarification of any points, please contact me directly.
Getting more customers is the first thing that comes to mind when someone says making more money for a business. So, to increase your customer retention rates, I've compiled a list of top 7 efficient techniques for retaining customers.
Distrusted leaders lose their glue to bind people around them.
This presentation offers twelve simile for likening leaders rusty scissors, broken glass bottles, broken eggs, and more.
Broken leaders are not broke in money as much as they are broken with distancing them from followers, from building confidence, from seeing the forest and other forms of poverty as is explained in this presentation.
Broken leaders are like repelling magnets repelling each other. Such leaders become repellents rather than attractants.
The post offers quotes on what those leaders are like.
This e-book is mostly a collection of creative metaphors that I published n LinkedIn. Most of these metaphors are nature-based hoping this would make them living metaphors and also to find a thread of commonality among all the metaphors.
I hope the readers of this book to enjoy reading it. I warmly welcome comments from the readers.
This e-book is mostly a collection of creative metaphors that I published n LinkedIn. Most of these metaphors are nature-based hoping this would make them living metaphors and also to find a thread of commonality among all the metaphors.
I hope the readers of this book to enjoy reading it. I warmly welcome comments from the readers.
Fish pond metaphor complexity of managementAli Anani, PhD
The shrinking of the world presents new challenges. These challenges may be approximated by the metaphor of fish living in the ocean and transferring them to a fish pond. New challenges emerges. This e-book discusses these challenges and derives managerial and leadership lessons for us to ponder on. One challenge that may be added to the ideas in the book is the challenge of bringing opposites near to each other, which lead to new combined words of opposites such as chaordic and frenemy. Our world complexity needs powerful metaphors to visualize it.
Writing is a responsibility. An author must have a purpose why h/s writes. If I write for to gain the admiration of readers then I am self-centered. I hope I am not this type. I want to open new opportunities for my readers. I don't mean only financial opportunities. That is my least and last concern. I write to encourage the readers to have wings- one knowledge wing and a human wing so that they may fly to their dreams.
This book is a compilation of my most recent posts on beBee. I consider each one of them as a pendulum. The more buzzes I write, he more pendulums I have and the more likelihood is the initiation of a new wave. Tree leaves are in fact pendulums and the wind moves the pendulums to create the sounds we hear from tree.
I hope my new E-book creates pendulums of ideas to move the wind in our minds and refresh them to take life as a worthy journey. Life is only worthy if what we do is of benefit to others. It is with this hope that I am publishing this book.
With my best wishes for your advancement on all fronts
This compilation of few of my buzzes is to me is like drops of water collected together. A buzz is a drop of water and collecting drops of water together may generate new insights. A separate drop of water has no other water to adhere to or cause the formation of a surface tension. If a drop of water is frozen it doesn't produce ice flakes; drops of water do. I want to say that you may enjoy the flakes as this is my driving desire to compile several buzzes into an eBook.
An individual buzz is like a tree and the collection of buzzes in an eBook is the forest. A single tree may not form a canopy; in contrast, many trees may form one. I hope that you see the canopy and enjoy the comfort it offers you.
Scattered roses may produce tiny fragrance. A bundle of roses may produce far greater stronger fragrance. I hope you enjoy the fragrance and to stay away from the thorns.
Imagination beyond imagination is a collection of posts that I published on beBee platform. The collection of posts was motivated by the great feedback of readers. This was evidenced by the number of sharing them, commenting on them and liking them. This feedback prompted me to publish the collection hoping that the readers would find it of relevance.
This book is a compilation of many articles that I contributed to beBee. They represent my thinking while on the edge trying to balance my ideas or for those ideas to rearrange into new ones. The chaos of thinking might lead to the self-organization of thoughts and out of chaos may emerge new thinking.
I wonder how successful I was. No matter what and even if I failed; still I enjoyed the edgy ride. I hope you do too.
Ideas have life cycles; they cycle between different opinions and develop into patterns. This compilation of posts shows how ideas cycle with the warm wind of approval and the coldness of resistance.
This e-book introduces and explores the "bee-flower" as a dynamic metaphor for businesses. So many new ideas surfaced out, which I am sharing with you. This e-book is a compilation of posts on the bee-flower metaphor, which received interests as evidenced by the comments on the individual posts and their wide sharing. These interests prompted me to publish this e-book, hoping that it shall be of interest to the reader.
Scattered Roses
Writing posts is a sweet challenge. It has its ups and downs. More it is like riding waves you go up and thin sink. The challenge of writing is a self-renewing one because writers keep thinking of new ideas that are worthy of writing about.
An author who puts his/her mind in writing sees them as scattered roses. A new post floats and old down get scattered like roses on running water. The current carries them away.
For this reason I care to collect my posts in e-books so that they may be kept and if they get carried they do collectively. An e-book allows their linkages, staying together, seeing the linkages among the posts, their chronological order and how an idea blossoms into another idea. Their linkages become more evident.
I offer my juice of mind free for the interested reader.
I hope you find the juice to your taste
Habits and senses play pivotal roles in our lives. This collection looks at habits and senses from various perspectives to show their impacts on our lives and businesses.
The compilation of minds on one issue is what this presentation is about. I decided to quit writing for LinkedIn and the comments enriched my mind and widened my horizon of thinking. I felt like sharing the inoculation of ideas that lead to reverting my decision
It is not only what you know, who you know. It is more how you entangle your network with your customer network. You need be creative to do that. Invest in your customers so that they may invest with you. Learn from a green metaphor how to achieve these goals
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Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
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• Four (4) workplace discipline methods you should consider
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3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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9. Enlighten your mood
before deciding to
apply BOS.
Negative moods lead to
–ve thinking and –e
actions
10. The
Bad negative
Customers option
Eliminate OR
The
Their positive
complaints option
11.
12. Ask positive questions like:
How may I reduce the complaints?
How may I anticipate the
complaints?
What little extras that may please
the customer?
How to surprise the customer before
even he complains?
How may I best absorb the
complaints of customers?
13. How to create positive emotions so
that the client thinks positively about
us?
How creatively to make the customer
more loyal?
How to creatively convince the
customer?
14. How to turn the problem
upside down?
How to change the
perspective of the
problem?
How creatively to change
the behavior of the
customer?
16. For example, seconds of
waiting time are like
burning coal in the
customer’s blood
17. How to reduce waiting time?
Hoe to benefit from waiting
time?
How to eliminate waiting
time? How to change waiting
time?
How to raise the benefit of
waiting time?
How to extinguish waiting
time?
How to add water to waiting
time?
20. I could not help adding a
recent example of
What I term “Negative
Blue Ocean Strategy”
21. I flew in a country with one
airline and was scheduled to
return with a different e-ticket
with another airline company
22. It was after midnight and the
airline desk said “this is
anaTi and not anaNi”
Anani or Ananti? The cost
was high
23. The visa payment, the mobile
number and everything proved it
was a spelling mistake; yet
24. I had to buy a new ticket at
double price for making on-
the spot booking.
The Ananti ticket was useless.
Paying double price while
conceding the original cost of
the old ticket.
25. Exploiting customers
to the last drop is a
truly bad example of
Create
Blue Ocean Strategy. problems for
I call it Negative customers
Blue Ocean
Strategy Create methods
of sucking
customers’ blood
Eliminate
customer
satisfaction
Raise
customers’
frustration