Fortunately, BlackBerry is not just a device maker — it creates solutions. In this case, the answer came from the BlackBerry's Ecosystem Solutions Team; a group of experienced Senior Developers dedicated to assisting enterprises in the mobilization of their businesses. It took the team only a few days to uncover the source of the problem: a programming error. The customer-compiled HTML5 code controlling the on-device camera worked, but it didn't properly follow the HTML5 standard. After updating the application in accordance with the standard, BlackBerry's application development specialist successfully tested the app on multiple BlackBerry devices. Problem solved.

1. “Our customer didn’t encounter
the same errors on iOS and
Android devices because those
platforms are not as standards-
compliant as BlackBerry’s HTML5
implementation. Our browser is
consistently rated the highest in
the industry in third-party testing
for HTML5 compliance.”
Maurice White
Senior Enterprise Developer
BlackBerry Ecosystem Solutions Team
Many large companies look at mobile suppliers strictly in terms of equipment capabilities
and cost. However in today’s complex mobile infrastructure, companies need trusted
partners to secure an end-to-end mobility solution with post-implementation expertise.
The Challenge
That’s what this company, one of the world’s largest industrial manufacturers with tens of
billions in annual revenue, discovered. One of the global leaders in steel production, this
long-time BlackBerry customer had recently upgraded to BlackBerry® Enterprise Service
10 (BES10) and was in the process of rolling out more than 5,000 BlackBerry® 10 devices
to its international workforce when it hit a snag with a critical mobile application.
The company relies heavily on a simple mobile app, built using HTML5, for plant
inspections. A visiting inspector uses the app to snap photos, which are instantly and
automatically downloaded to a central repository. For many enterprises developing
custom mobile apps, HTML5’s code-once, deploy-often attributes have been a dream-
come-true. But, what happens when your enterprise app doesn’t work? Contact your
mobile supplier, as the steelmaker’s officials did after discovering their app was not
functioning properly on the new BlackBerry devices.
The Solution
Fortunately, BlackBerry is not just a device maker — it creates solutions. In this case, the
answer came from the BlackBerry’s Ecosystem Solutions Team; a group of experienced
Senior Developers dedicated to assisting enterprises in the mobilization of their businesses.
It took the team only a few days to uncover the source of the problem: a programming error.
The customer-compiled HTML5 code controlling the on-device camera worked, but it didn’t
properly follow the HTML5 standard. After updating the application in accordance with the
standard, BlackBerry’s application development specialist successfully tested the app on
multiple BlackBerry devices. Problem solved.
It was not, however, the end of the story.
Helping Solve Future Problems — Before They Happen
Representatives of the company were perplexed by the fact that the defective app appeared
to be operating properly on iOS® devices, as well as smartphones and tablets based on the
Android™ operating system. If the issue was a result of improper HTML5 coding, company
officials questioned, why did the unaltered application not encounter the same problems on
non-BlackBerry platforms?
It turns out that the issue on BlackBerry was an indication of potential future problems on
other platforms.
DEVELOPER EXPERTISE
PROVIDES NEEDED
SOLUTION FOR
MULTINATIONAL
STEELMAKER
BLACKBERRY CUSTOMER SUCCESS STORY
Solution
• BlackBerry® Ecosystem solutions Team
support
• Custom Plant Inspection Application –
HTML5

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trademarks are the property of their respective owners. BlackBerry is not responsible for any third party products or services.
The reason, according to Maurice White, a Senior Enterprise
Developer on the BlackBerry Ecosystem Solutions Team, lies in
the level of adherence to the HTML5 standard that BlackBerry
applies to its operating system and secure browser, compared to its
competitors.
“Our customer didn’t encounter the same errors on iOS and Android
devices because those platforms are not as standards-compliant as
BlackBerry’s HTML5 implementation,” said White.“Our browser is
consistently rated the highest in the industry in third-party testing for
HTML5 compliance.”
The long-term impact of a sloppy implementation of industry
standards can be disastrous.
“It’s a failure waiting to happen,” said White.“While the possibility
exists that the customer might never experience an issue with the
app, the more likely scenario is that a future update of the device
operating system or a modification to the app itself would have
produced an untimely crash.”
Thanks to the expertise offered by White’s team, that problem is no
longer an issue.
The Wrap-Up
Leveraging the early warning provided by BlackBerry’s Ecosystem
Solutions Team, representatives from the industrial giant corrected
the issue at the source. Upon receiving the updated app from
BlackBerry, the customer reported the error to the manufacturer of
the framework responsible for auto-generating the original code. In
addition to significantly reducing the risk of future disruptions on their
iOS and Android mobile devices, which may have inflicted significant
and expensive productivity penalties, the customer came away with a
benefit that is impossible to affix with a price tag: peace of mind.
The BlackBerry Difference
Identifying and correcting a problem before it happens is
far from an everyday occurrence in the mobile application
sphere. BlackBerry’s ability to detect a hidden flaw in one of its
customer’s cross-platform applications is a product of three of
the company’s unique assets.
The first is BlackBerry’s extensive support for cross-platform
mobile device environments. In order to make a workforce
mobility strategy beneficial for a businesses of any size, the
ability to maximize the productivity of end users is key for
success. BlackBerry combines a protective layer of security
and user-centric management capabilities that pave a path
for business-altering advances in workforce productivity,
regardless of device type.
BlackBerry’s support for industry standards, such as HTML5,
extends to its mobile application development environment.
By supporting open and standard app development tools,
BlackBerry enables enterprises and organizations to leverage
a large and established repository of industry experience and
knowledge to build new mobile apps and to mobilize core
business processes.
Last but not least, BlackBerry’s Ecosystem Solutions Team
is a unique differentiator. Nearly all industry observers agree
that the next phase in enterprise mobility will be fueled by a
rapid acceleration mobile app development and the efficient
mobilization of core business processes. As illustrated by
its recent customer engagement, BlackBerry’s Ecosystem
Solutions Team provides a critical resource to assist businesses
in realizing their enterprise mobility aspirations.