There are plenty of materials on getting development and operations to work together. More conversations are happening around inclusion of other technology groups, such as DBAs and QA testers, into DevOps processes. That said, DevOps conversations has been largely devoid of talk about BizOps place at the table. The goal for any tech-centric group is not to build and/or architect the best technology, but rather to effectively support business. Yet, many of those groups are either not privy to or don't bother understanding the business goals and overarching effects of the technical decisions made. In this talk I'll discuss key areas and feedback points in every DevOps process fit for inclusion of business units in order to align technology and business goals and make your life easier.

1. @papa_fire
BizOps
and you

2. @papa_fire
BizOps?WHY

3. @papa_fire
me
+87%
+68%
+50%
+34%
C Y N I C
D E V
L O S T
B I Z
Leon Fayer
• 20+ years in tech
• dev->manager->biz->dev
• engineer first
• currently @OmniTI
• build and operate large systems

4. @papa_fire
Rugged Enterprise
DevSecNetQAGovOps
©Nathen Harvey

5. @papa_fire
Rugged Enterprise
DevSecNetQAGovOps
Biz
https://speakerdeck.com/nathenharvey/rugged-enterprise-devsecnetqagovops

6. @papa_fire
WHAT is BizOps?

7. @papa_fire
How people define
BizOps
Business Operations (BizOps) is revolutionizing how modern companies function, by
pulling together key business metrics from across departments to optimize business
functions and decision making.
— https://www.youtube.com/watch?v=MFrHJ3cFQuY
BizOps is a decision-support mechanism that helps with everything from optimizing
day-to-day options to carrying out high-priority initiatives to tackling the most
important strategic questions.
— https://www.linkedin.com/pulse/why-bizops-hottest-team-tech-dan-yoo
BizOps teams are generally an internal-facing group and broadly aim to create more
value for the company and to improve the profitability of the business
— https://medium.com/business-startup-development-and-more/why-your-startup-
also-needs-a-bizops-team-5d2e7d436a0#.h2kaemgq3

8. @papa_fire
tl;dr
everything not tech

9. @papa_fire
should you care?WHY

10. @papa_fire
your job is to
develop and operate software

11. @papa_fire
your job is not to
develop and operate software

12. @papa_fire

13. @papa_fire
your job is to
empower business

14. @papa_fire
technology is useless
unless it supports business

15. @papa_fire

16. @papa_fire
“I don’t give a **** if my
datacenter is on fire
as long I am still
making money

17. @papa_fire
marketing tech

18. @papa_fire
every technical decision
should support a
business need

19. @papa_fire
yes, that includes tool choices

20. @papa_fire
svn -> git = X

21. @papa_fire
common sense?

22. @papa_fire

23. @papa_fire
there's a grain of joke
in every joke

24. @papa_fire
every technical decision
should support a
business need

25. @papa_fire
there is just one problem

26. @papa_fire
you do not
understand business

27. @papa_fire
(and neither do I)

28. @papa_fire
Congratulations [FIRSTNAME]!
Lorem ipsum dolor sit amet, consectetur
adipiscing elit. Aliquam et iaculis libero,
quis varius ligula. Vivamus a nibh
consequat, efficitur massa id, sollicitudin
ante.
Vivamus mattis magna libero, non
pulvinar quam blandit at.
Phasellus eget ornare ipsum.
Nullam vehicula fringilla diam, at semper
nisi. Duis non ullamcorper justo, sit amet
congue metus.
Sed vehicula egestas euismod.
WOW!

29. @papa_fire
Congratulations [FIRSTNAME]!
Lorem ipsum dolor sit amet, consectetur
adipiscing elit. Aliquam et iaculis libero,
quis varius ligula. Vivamus a nibh
consequat, efficitur massa id, sollicitudin
ante.
Vivamus mattis magna libero, non
pulvinar quam blandit at.
Phasellus eget ornare ipsum.
Nullam vehicula fringilla diam, at semper
nisi. Duis non ullamcorper justo, sit amet
congue metus.
Sed vehicula egestas euismod.
WOW!
Congratulations [FIRSTNAME]!
Lorem ipsum dolor sit amet, consectetur
adipiscing elit.Aliquam et iaculis libero,
quis varius ligula. Vivamus a nibh
consequat, efficitur massa id, sollicitudin
ante.
Vivamus mattis magna libero, non
pulvinar quam blandit at.
Phasellus eget ornare ipsum.
Nullam vehicula fringilla diam, at semper
nisi. Duis non ullamcorper justo, sit amet
congue metus.
Sed vehicula egestas euismod.
WOW!

30. @papa_fire

31. @papa_fire
Congratulations [FIRSTNAME]!
Lorem ipsum dolor sit amet, consectetur
adipiscing elit. Aliquam et iaculis libero,
quis varius ligula. Vivamus a nibh
consequat, efficitur massa id, sollicitudin
ante.
Vivamus mattis magna libero, non
pulvinar quam blandit at.
Phasellus eget ornare ipsum.
Nullam vehicula fringilla diam, at semper
nisi. Duis non ullamcorper justo, sit amet
congue metus.
Sed vehicula egestas euismod.
WOW!
Congratulations [FIRSTNAME]!
Lorem ipsum dolor sit amet, consectetur
adipiscing elit.Aliquam et iaculis libero,
quis varius ligula. Vivamus a nibh
consequat, efficitur massa id, sollicitudin
ante.
Vivamus mattis magna libero, non
pulvinar quam blandit at.
Phasellus eget ornare ipsum.
Nullam vehicula fringilla diam, at semper
nisi. Duis non ullamcorper justo, sit amet
congue metus.
Sed vehicula egestas euismod.
WOW!
3%
+ revenue

32. @papa_fire
Congratulations [FIRSTNAME]!
Lorem ipsum dolor sit amet, consectetur
adipiscing elit. Aliquam et iaculis libero,
quis varius ligula. Vivamus a nibh
consequat, efficitur massa id, sollicitudin
ante.
Vivamus mattis magna libero, non
pulvinar quam blandit at.
Phasellus eget ornare ipsum.
Nullam vehicula fringilla diam, at semper
nisi. Duis non ullamcorper justo, sit amet
congue metus.
Sed vehicula egestas euismod.
WOW!
Congratulations [FIRSTNAME]!
Lorem ipsum dolor sit amet, consectetur
adipiscing elit.Aliquam et iaculis libero,
quis varius ligula. Vivamus a nibh
consequat, efficitur massa id, sollicitudin
ante.
Vivamus mattis magna libero, non
pulvinar quam blandit at.
Phasellus eget ornare ipsum.
Nullam vehicula fringilla diam, at semper
nisi. Duis non ullamcorper justo, sit amet
congue metus.
Sed vehicula egestas euismod.
WOW!
3%
2.6%
+ revenue

33. @papa_fire
you do not
understand business

34. @papa_fire
and that’s ok

35. @papa_fire
and that’s ok
it doesn’t understand you
either

36. @papa_fire

37. @papa_fire
fail quickly
fail often

38. @papa_fire
80% today > 100% tomorrow

39. @papa_fire
fail quickly
fail often

40. @papa_fire
frustratingfrustrating

41. @papa_fire
do we learn?HOW

42. @papa_fire
DevOps (n.)
a culture, movement or practice that
emphasizes the collaboration and
communication

43. @papa_fire
inclusivity

44. @papa_fire
sometimes it’s hard

45. @papa_fire

46. @papa_fire
assume everyone
is trying to do good

47. @papa_fire
what we've got here is a
failure to communicate

48. @papa_fire
(continuous)communication

49. @papa_fire
before requirements
during sprint planning
after post mortem

50. @papa_fire
how does your decision
impact business?

51. @papa_fire

52. @papa_fire
judge on value
not point of view

53. @papa_fire
$
$$

54. @papa_fire
$
$$ typo

55. @papa_fire

56. @papa_fire
$
typo
$ $

57. @papa_fire
different perspectives
are extremely valuable

58. @papa_fire
(even in retrospect)

59. @papa_fire
user perceived performance

60. @papa_fire
99th percentile below threshold
SLAs are not violated
this is fine

61. @papa_fire
99th percentile below threshold
SLAs are not violated
this is fine?

62. @papa_fire
users (revenue) effected
http://www.circonus.com/percentages-arent-people/

63. @papa_fire
context
is important

64. @papa_fire
visibility

65. @papa_fire
see
the same
picture

66. @papa_fire
what you see
perceived performance

67. @papa_fire
what they see
promotion success

68. @papa_fire
think there is a
correlation?

69. @papa_fire
collect
collaborate
correlate

70. @papa_fire
empathy

71. @papa_fire

72. @papa_fire
assume everyone
is trying to do good

73. @papa_fire

74. @papa_fire
questions?