Building the right support for people with a learning disability and/or autis...NHS England
Presentations from NHS England's national event Building the right support for people with a learning disability and/or autism: one year on and two years ahead, 8 November 2016.
Transforming Care: Share and Learn Webinar – 29 March 2018NHS England
Topic One: "The ERIN Initiative"
Guest speakers: Susan Holloway, NHS Chorley & South Ribble CCG and NHS Greater Preston CCG and Sheila Roberts, Lancashire Care NHS Foundation Trust
The aim of "The ERIN (Education, Resources, Interventions and Networking) Initiative" is to provide a local, accessible, responsive, early assessment and intervention service for children aged 0-5 years who may be placed on the pre-school Autism Spectrum Disorder (ASD) pathway.
This webinar reports on the progress made during a pilot which commenced on 1st October 2017 to implement a service which deals with complex/challenging behaviors of children who may or may not go on to have a diagnosis with autism.
Topic Two: An introduction and brief overview of the Source4Networks platform
Session led by Rob Cockburn, Sustainable Improvement Team, NHS England
This topic provides an introduction and brief overview of the Source4Networks platform and its potential to support the Transforming Care Programme.
This is a handout designed to summarise the work we are doing on building a whole systems approach to mental health in Hertfordshire, and how it links with the Prevention Concordat
Presentation by Auditor General - Caroline Spencer, An audit of access to State-managed adult mental health services.
Presented at the Western Australian Mental Health Conference 2019.
A New Area of Mental Health Care: Online Therapy, Counseling and GuidanceQUESTJOURNAL
ABSTRACT: The aim of this study is to describe online therapy and counseling on mental health care used. In the current study, first online counseling is defined by looking at its areas of use, its comparison to traditional face-to-face counseling, its theoretical framework and sample programs. Online counseling is used as ecounsiling, internet-based counseling, computer-assisted counseling, online therapy, tele-therapy, and eguidance on the databases. Online counseling is also useful for clients with a disability. In addition, migrants group who difficulty on self-expression, online counseling has advantages to help seek. Applications of computer-based cognitive behavioural approach, which also includes computer-centred and face-to-face therapy techniques, is found to be advantageous. When the current state of developing technologies and the point at which we are right now in psychological counseling are considered, it is anticipated that online counseling is developing fast and will continue its development.
NHS Quality conference - Lesley GoodburnAlexis May
“Insight and involvement – creating the difference that makes a difference”
How to collate, aggregate and triangulate patient experience, clinical effectiveness and safety data across GP practices, NHS England, CCGs and providers to create themes and trends and make improvements to services based on patient and clinical feedback.
The route to success in end of life care - achieving quality in domiciliary care
26 February 2011 - National End of Life Care Programme
This guide has been developed by the National End of Life Care Programme in conjunction with a range of organisations working with people receiving domiciliary services at home, as part of its route to success series.
It is intended to be a practical tool offering advice on what domiciliary organisations and their staff can do as well as how and when to access specialist help.
Publication by the National End of Life Programme which became part of NHS Improving Quality in May 2013
Integrated data to support service redesign decision making 19 01 2016 finalNHS Improving Quality
Integrated data to support service redesign decision making
Leeds LTC Year of Care Commissioning Early Implementer Site
Tricia Cable, Year of Care Lead
Alison Phiri, Business Intelligence Manager
Mohini Chauhan, Year of Care Commissioning Manager
'Living Well' Conference 2013: Extending our Services: Reaching out from our ...PennyBrohnComms
The development of Penny Brohn Cancer Care's 'Living Well' services nationally.
Georgia Diebel, Head of Living Well Services (External), Penny Brohn Cancer Care
Transforming Care: Share and Learn Webinar – 28 September 2017NHS England
Guest Speaker: Fraser Battye, NHS Midlands and Lancashire CSU
NHSE has commissioned an independent evaluation of Building the Right Support which is being provided by The Strategy Unit (Midlands and Lancashire CSU), University of Birmingham, ICF and BILD. The evaluation aims to provide evidence to help improve the programme as it is being implemented. This means taking a supportive and learning-oriented approach, working with Transforming Care Partnerships (TCP) and others to understand what is working, what isn’t and what can be learnt to improve services. The method involves TCPs in several ways – including as case studies and through a programme-wide survey. This webinar provides an opportunity to hear from the evaluation team and understand how you can get involved.
Topic Two: How we can Transform Care for children and young people – learning from experience
Guest Speakers: Maureen Banda – Children and Young People’s Regional Strategic Case Manager for London, Isabelle - M's Mother and Pasquale Brammer - Local Children's Commissioner
This webinar features a real story of a young person (M) being admitted inappropriately to a psychiatric intensive care unit. Their experience of care and services was not good, which led to deterioration in M’s health. M is now thriving in an appropriate setting, and the webinar explores how we can learn from experience and provide the right care at the right time, in the right setting. M’s mother also joins the session.
Building the right support for people with a learning disability and/or autis...NHS England
Presentations from NHS England's national event Building the right support for people with a learning disability and/or autism: one year on and two years ahead, 8 November 2016.
Transforming Care: Share and Learn Webinar – 29 March 2018NHS England
Topic One: "The ERIN Initiative"
Guest speakers: Susan Holloway, NHS Chorley & South Ribble CCG and NHS Greater Preston CCG and Sheila Roberts, Lancashire Care NHS Foundation Trust
The aim of "The ERIN (Education, Resources, Interventions and Networking) Initiative" is to provide a local, accessible, responsive, early assessment and intervention service for children aged 0-5 years who may be placed on the pre-school Autism Spectrum Disorder (ASD) pathway.
This webinar reports on the progress made during a pilot which commenced on 1st October 2017 to implement a service which deals with complex/challenging behaviors of children who may or may not go on to have a diagnosis with autism.
Topic Two: An introduction and brief overview of the Source4Networks platform
Session led by Rob Cockburn, Sustainable Improvement Team, NHS England
This topic provides an introduction and brief overview of the Source4Networks platform and its potential to support the Transforming Care Programme.
This is a handout designed to summarise the work we are doing on building a whole systems approach to mental health in Hertfordshire, and how it links with the Prevention Concordat
Presentation by Auditor General - Caroline Spencer, An audit of access to State-managed adult mental health services.
Presented at the Western Australian Mental Health Conference 2019.
A New Area of Mental Health Care: Online Therapy, Counseling and GuidanceQUESTJOURNAL
ABSTRACT: The aim of this study is to describe online therapy and counseling on mental health care used. In the current study, first online counseling is defined by looking at its areas of use, its comparison to traditional face-to-face counseling, its theoretical framework and sample programs. Online counseling is used as ecounsiling, internet-based counseling, computer-assisted counseling, online therapy, tele-therapy, and eguidance on the databases. Online counseling is also useful for clients with a disability. In addition, migrants group who difficulty on self-expression, online counseling has advantages to help seek. Applications of computer-based cognitive behavioural approach, which also includes computer-centred and face-to-face therapy techniques, is found to be advantageous. When the current state of developing technologies and the point at which we are right now in psychological counseling are considered, it is anticipated that online counseling is developing fast and will continue its development.
NHS Quality conference - Lesley GoodburnAlexis May
“Insight and involvement – creating the difference that makes a difference”
How to collate, aggregate and triangulate patient experience, clinical effectiveness and safety data across GP practices, NHS England, CCGs and providers to create themes and trends and make improvements to services based on patient and clinical feedback.
The route to success in end of life care - achieving quality in domiciliary care
26 February 2011 - National End of Life Care Programme
This guide has been developed by the National End of Life Care Programme in conjunction with a range of organisations working with people receiving domiciliary services at home, as part of its route to success series.
It is intended to be a practical tool offering advice on what domiciliary organisations and their staff can do as well as how and when to access specialist help.
Publication by the National End of Life Programme which became part of NHS Improving Quality in May 2013
Integrated data to support service redesign decision making 19 01 2016 finalNHS Improving Quality
Integrated data to support service redesign decision making
Leeds LTC Year of Care Commissioning Early Implementer Site
Tricia Cable, Year of Care Lead
Alison Phiri, Business Intelligence Manager
Mohini Chauhan, Year of Care Commissioning Manager
'Living Well' Conference 2013: Extending our Services: Reaching out from our ...PennyBrohnComms
The development of Penny Brohn Cancer Care's 'Living Well' services nationally.
Georgia Diebel, Head of Living Well Services (External), Penny Brohn Cancer Care
Transforming Care: Share and Learn Webinar – 28 September 2017NHS England
Guest Speaker: Fraser Battye, NHS Midlands and Lancashire CSU
NHSE has commissioned an independent evaluation of Building the Right Support which is being provided by The Strategy Unit (Midlands and Lancashire CSU), University of Birmingham, ICF and BILD. The evaluation aims to provide evidence to help improve the programme as it is being implemented. This means taking a supportive and learning-oriented approach, working with Transforming Care Partnerships (TCP) and others to understand what is working, what isn’t and what can be learnt to improve services. The method involves TCPs in several ways – including as case studies and through a programme-wide survey. This webinar provides an opportunity to hear from the evaluation team and understand how you can get involved.
Topic Two: How we can Transform Care for children and young people – learning from experience
Guest Speakers: Maureen Banda – Children and Young People’s Regional Strategic Case Manager for London, Isabelle - M's Mother and Pasquale Brammer - Local Children's Commissioner
This webinar features a real story of a young person (M) being admitted inappropriately to a psychiatric intensive care unit. Their experience of care and services was not good, which led to deterioration in M’s health. M is now thriving in an appropriate setting, and the webinar explores how we can learn from experience and provide the right care at the right time, in the right setting. M’s mother also joins the session.
The Leadership Centre took part in the 2016 NHS Transformathon by providing thoughts and insight on our place based work and sharing our recent publication, The Art of Change Making.
Communities for a Better Tomorrow: Working for Children Everyday in Every WayLaila Bell
Communities for a Better Tomorrow is an Action for Children North Carolina lead prevention initiative targeting high-risk children and youth in Halifax, Northampton, Hertford and Bertie counties.
This webinar is Part I of a two-part series from the Low Income Energy Network (LIEN) on the Ontario Energy Board's (OEB) Low-Income Energy Assistance Program (LEAP). It reviews LIEN's energy poverty strategy and looks at LEAP emergency financial assistance, more flexible customer service rules, and compliance and enforcement issues. The webinar includes presentations by OEB and LIEN staff.
18. Health Substance Services Public Services Emergency Services Justice Police BCC Drug & Alcohol Service Providers NHS Business Services Hospitals PCTs GPs Probation Prison DIP Arrest DAAT Crime Arrest Out of Hours Calls Fire Incidents DIP Referrals Opinion Survey Children (CareFirst) Housing (SX3) WMPHO BHWP Needle Exchange Commissioning Service Provider Commissioning Case Management Case Files Prescribing Data Aggregate Hospital Episodes Monitoring NDTMS Hospital Records Case Files for Patients A+E Admissions flagged for Substance Offender Assessment (OASys) Accredited Programmes (IAPS) Prison Records SPOC Call Centre Revs / Bens (Northgate) Adults (CareFirst) Public Health Mortality Files Courts Sentencing Records Mental Health Trust Drugs and Alcohol Data Map
19.
20. The Consolidated Cost Index arising from Alcohol Misuse. 1) Birmingham Opinion Suvey - Proportion who say that people being drunk or rowdy in the local area is a big problem 2) Police Data - Instances of ARV crime (Alcohol Related Violence) 3) HES Data - Inpatient Admissions for Alcohol Attributable Reasons
27. Customer Journeys Ups and downs of the customer experience Key journey steps Agency Touch-points 1991 2000 2008 2010 Suicide Attempt, A+E Admission Relapsed upon release from hospital Suicide Attempt, A+E Admission Relapsed upon release from hospital Suicide Attempt, A+E Admission; detoxed Relapsed upon release from hospital Medication treatment from GP Off sick with depression Started drinking JD with current partner who's alcohol dependant Arrest and sent to hospital due to sickness and shakes Forced 9 day Detox Social Services Intervention around child 1st session; Search for activities (dance) 2nd session Book appointment at GP for depression Argument with Neighbours Relapsed over weekend Controlled drinking; Abuse from neighbours ongoing; Seeking help from Housing Seek additional support for son Arrange transfer meeting Child in Need meeting with Social Worker Depression Unsure if employer support her Depression – drink to cope with life Depression Humiliated Motivated to sort life out Worried about son’s care Hospital Hospital Hospital GP Police Hospital Alcohol Services Social Services Social Services Alcohol Services Alcohol Services Social Services Education Housing 38 yrs old. Female Lives with 7yr son Older 18yr son who’s left home 2005 Drank with friends at home; family drink dependent Caught in Abusive Relationship Argument with rowdy neighbours who stop her sleeping after night shifts
28. Customer Journeys Ups and downs of the customer experience Key journey steps Agency Touch-points Apr 2008 Sept 2009 Oct 2009 Nov 2009 Breakup of relationship and lost contact with children Starts Drinking Starts sick leave from job as Fork Lift truck driver GP referral to Alcohol Services Applies for Disability Living Allowance 1 st Session with RAPt DNA 2 nd Session 2 nd Session; Referral to Aquarius for detox Lost job due to drinking DLA Claim rejected Paul fails to start detox with Aquarius Appeals decision over DLA Several DNAs so RAPt case file closed 3 rd RAPt session 4 th RAPt session; GP Alcohol Services Alcohol Services Alcohol Services 36 yrs old Male Lives with Mum and Dad after partner left him and took two sons away Depressed Stressed and of very low mood Motivated to engage services to keep benefits Felt ‘rushed’ into detox Alcohol Services Social Security Social Security Feb 2010
30. Offence Type Cost in Anticipation of Crime £ Cost as a Consequence Of Crime £ CJ Costs £ Total Cost £ Homicide 374 1,314,362 144,239 1,478,975 Att Murder/Serious Wounding 1256 481,478 78,243 560,977 Criminal Use of Firearm 798 120,198 48,724 169,720 Robbery 348 4698 3298 8344
31. Details of criminal activities and offences has been mapped Gang Member’s familial networks and criminal histories have been mapped Obligate and Dynastic Families Criminal Justice Costs £2.7m
Editor's Notes
Using Advocate as a gateway to long-term recovery planning and broader into public-service More flexibility in service consumption – allowing users to design recovery pathway One size doesn’t fit all More aggressive reduction from methadone (drug-free wings in prisons?) Encouraging more service user leadership and self support (alcohol) Time / target interventions around life events such as bereavement, child-birth and family break-up “ Use my fear / pain” Earlier referral into the system – by GPs, Adult Social Care, Housing Use initial contacts to build relationship with client, rather than “fast-track” into treatment services Evidence base for controlled drinking
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