The document presents information on the impact of COVID-19 on the tourism and hospitality industries. It discusses how the pandemic has severely disrupted these sectors and forced drastic changes. Customers are fearful and have developed new behaviors, while businesses face layoffs and declining revenues. Universities have closed campuses and shifted to online learning, negatively impacting students financially and emotionally. The document calls for submissions on how these industries and communities can build sustainability and resilience to better withstand future uncontrollable crises like pandemics.

1. BIRLA INSTITUTE OF TECHNOLOGY,
MESRA,RANCHI.
PRESENTATION ON THE TOPIC :-
TOURIST PERCEPTION AFTER COVID-19.
PRESENTED BY :- RAJESH RANJAN
ROLL NO:- BHMCT/10022/16

2. TOURISM AND COVID-19
 The outbreak of Coronavirus COVID-19 presents the tourism sector
with a major and evolving challenge.
 The World Tourism Organization (UNWTO) has strengthened its
collaboration with the World Health Organization (WHO). The two
United Nation agencies met in Geneva to further advance a
coordinated response to COVID-19.
 UNWTO calls for solid international leadership and for tourism to
be included as a priority in future recovery efforts.

3. INTRODUCTION
As we all know, the fast-moving and unexplained COVID-19 pandemic
is disrupting the hospitality and tourism industry. This current crisis
will irrevocably change our industry, academic engagement, and
customer behaviors. The industry is often forced to weather situations
beyond its control, such as natural disasters, weather changes, global
warming, and novel viruses such as SARS- CoV (emerged and spread
in 2002 and 2003), MERS- CoV (became epidemic in 2015), norovirus
(first identified in 1968), and COVID-19 (began in 2019).

4. IMPACT ON TOURISM INDUSTRY
Historically, when confronted with uncontrollable circumstances, such
as pandemics or natural disasters, industry and academia are both
pushed to respond drastically; each will alter the course of daily life,
innovate new practices, and quickly respond to shifts in culture. These
immediate responses cause drastic fluctuations within the industry and
academia and are, ultimately, unsustainable. The
journal Sustainability invites submissions regarding this topic for a
Special Issue entitled “Sustainability vs. Uncontrollability: COVID-19
and Crisis Impact on the Hospitality and Tourism Community”, for
which more information follows.

5. IMPACT ON HOSPITALITY SECTOR
 Hospitality and tourism organizations across the industry are
struggling; sustainability is especially hard during a crisis.
Permanent and temporary layoffs are inevitable for the survival of
many global hospitality and tourism organizations. COVID-19
outbreaks limit traveler mobility and hotels observe a drop in
occupancy rates and revenue per available room (RevPar) as
travelers stay at home. The airline industry is equally impacted, with
worldwide airline companies seeing a staggering 100% decline in
net bookings. It is clear that uncontrollable factors and events in the
world adversely affect the hospitality and tourism industry and its
performance, and these are only few examples from the industry’s
chaotic situation.

6. CUSTOMER PERCEPTION
 Customers are also frustrated and frightened by the changed policies
and the “new normal,” so they have developed a new consumer
behavior to which the industry must adapt. The key to success for all
hospitality and tourism organizations is to identify early indicators
of these consumer actions and provide proper service based on the
current customer behaviors.

7. IMPACT ON COLLEGES AND UNIVERSITIES
 College students are also highly affected by the COVID-19 epidemic. The
shelter in place order was declared in several states, and schools are closed
until further notice. Usually, breaks and vacations are a time of rejoice for
students, but this unbounded and forced break make their learning
experience unsustainable, unenjoyable, and chaotic.
 The closure of universities and additional services to students, including
advising, housing, testing, health and wellness facilities and services result
in financial aid, accessibility services, and business office operations being
available virtually, though somewhat limited.
 The student learning environment has rapidly changed from in-person
courses to distance learning. In addition to these changes, many students are
going through financial hardships due to the effect of the COVID-19
outbreak. As this challenging time persists, some even face emotional and
psychological issues.

8. METHODS THAT SHOULD BE ADAPTED IN
THIS PANEDEMIC
 Hospitality and tourism educators need to make necessary changes
to their methods, teaching modes, and strategies both during and
after a crisis. Ideally, a teacher should be provided with the
necessary resources that are helpful for the altered educational
conditions in a timely manner. Despite all these changes, teachers’
emotions (such as frustration and fear) should not affect students’
behaviors and performances, regardless of their role as equal
sufferers in the pandemic. Thus, educators should be provided with
equal fiscal and mental health resources.

9.  It is essential to examine if the hospitality and tourism industry and
academia have responded properly to overcome these challenges
sustainably. If yes, then what are the strategies and solutions now
being developed and adjusted to prepare the hospitality and tourism
community, including businesses, employees, customers, students,
and faculty, to sustainably survive before, during, and after a crisis?
If not, then it is never too late to examine how the hospitality and
tourism community can sustainably respond to a crisis, but not be
vulnerable to attacks from uncontrollable factors and events.

10.  In line with this, Sustainability invites submissions in the
form of case studies, literature reviews, research articles, research
notes, and viewpoints for a Special Issue on “Sustainability vs.
Uncontrollability: COVID-19 and Crisis Impact on the Hospitality
and Tourism Community.” The goal of this Special Issue is to
compile timely responses to the needs of the hospitality and tourism
community during an uncontrollable crisis and point toward the
eventual benefits and sustainability of fostering wellbeing within the
community.

11. REFERENCES
 “Sustainability vs. Uncontrollability: COVID-19 and Crisis Impact on the
Hospitality and Tourism Community.” date-08/04/2020 ;11:16 pm)
 https://www.mdpi.com/journal/sustainability/special_issues/COVID19(
date-08/04/2020 ;11:14 pm)

12.  Thank You