This document describes Sophia Asing-Yuen's 2015 summer internship at ServiceNow in Santa Clara, CA. The internship focused on business intelligence and provided training in tools like Tableau, SQL, SAP HANA, and Lumira. Sophia worked on projects to create visualizations of company sales channels and validate data migrations. She gained experience in data validation, user testing, and attending meetings. The internship also helped Sophia develop experientially through weekly status meetings, progress meetings with mentors, and adapting to the company culture.

1. Business Intelligence Internship
Sophia Asing-Yuen
University of Puget Sound ‘16
June 2015-August 2015
Santa Clara, CA

2. Purpose and Goals
Current education/professional status
– Rising senior seeking rotational program in Seattle
– Economics student interested in analytics
– Future graduate school student
– Experience is critical!
Business Intelligence is growing
– Critical element of any business
– Facilitates better decision making
– Hands on experience with data and data tools
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3. Internship Structure
Training
Tableau, SQL, SAP
HANA, SAP Lumira
Field Work
Data Validation,
User Testing,
Visualizations
Experiential
Learning
Team Dynamics,
Business Structure
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4. Training
• Tableau 9.0
• WebEx training with Chuck
Hooper
• On-Demand Tableau training
and tutorials
– Sample data sets and workbooks
• Forecast Dashboard
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Tableau

5. Training
• W3 Schools SQL training
– Basic query exercises using a sample database
• Necessary when working with ANY Database Management System
– MS SQL Server
– Tableau
– SAP HANA
• “One-On-One” training with Suhas/Aditya
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SQL

6. Training
• SAP HANA Studio 2.0.15
• HANA 100 Course
– Architecture
– Introduction to modeling
• HANA 300 Course
– Advanced modeling
• SAP Lumira 1.25
• Hands-on Workshop
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SAP HANA Studio and Lumira
Redbox revenue by zip using Galigeo

7. Projects
• Create Tableau visualizations illustrating company sales interactions with various
MSP, GSI, and Regional partner channels
• My Role:
– Sales hierarchy: validating the relationship between Sales Representatives and Line1/Line2
managers
– Data Validation: checking Tableau results against MS SQL Server, recording any discrepancies
– User Acceptance Testing: ensuring the Tableau dashboard is interactive and functioning properly
from an end-user perspective; aesthetics
– Attending meetings with the business leads; observing the project process
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Sales-Channel Metrics Dashboard; Pallavi, Suhas, Paula Ellis (Sales Ops), Katie Hanson (Sales Ops)

8. Projects: Channel Metrics Dashboard
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9. Projects
• Transition from MS SQL Server to SAP HANAresults must be cross-checked to verify
proper and accurate transfer
• My Role:
– Data Validation: checking SAP HANA data against MS SQL Server data, recording any discrepancies
• Competitive Intelligence, G2K Account Mapping, Performance Bookings Progress, Sales Rep Attrition
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MS SQL Server to SAP HANA Migration; Sunil, Aravind

10. Projects
• My Role:
– Create a Visio diagram illustrating the FixedDataPlusQuota calculation view on SAP HANA Studio
– drilling down composite calculation views until only the simple base tables remained
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Real Time Sales Reporting Diagram; Sunil
SALES.ENTERPRISEMODEL::
FIXEDDATAPLUSQUOTA

11. Projects: Real Time Sales Reporting Diagram
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EM_FIXEDDATAPLUSQUOTA
Calculation View (End Product)
EM_SALES_TERRITORY_COMMIT
Calculation View (Intermediate CV)
“SURF_ST”.TBLFIXEDDATANEW
Base Table

12. “Every day tasks” and Experiential Learning
• Weekly status meetings
– Current projects, completion status, members involved, primary goals
– Team dynamics
– Company culture
• Individual progress meetings with Aditya and Siva
– Team assimilation
– Current projects
– Training
• Time cards, SURF, Okta
• Trust + Communication +Expertise = 3 ingredients for a great team
• Leadership and individual initiative
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13. Challenges
• Names (and their pronunciations)
• Explaining to outsiders what ServiceNow actually does
• Initial use of BI tools
• Understanding a project from the business perspective
– Ever-changing business definitions
• Abandoning the traditional structure that is required in an academic setting
– Adapring to an agile work environment
– Exercising the freedom that ServiceNow gives you
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14. Life @ Now
• Unlimited snacks
• Jeans to work
• Bi-monthly beer bashes
• Team beer bash with Jay Anderson,
CIO
• Student Speaker Series with Allan
Leinwand: “Go deep”
• San Francisco Giants game at AT&T
Park
• Intern Farewell Party
• New friends!
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15. Thank you!
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