Beyond the View Count
Using Video to Fuel Demand and Customer Insights
Tyler Lessard
Chief Marketing Officer
Vidyard
@tylerlessard
Michael Ballard
Demand Generation Strategy
& Operations Manager
Lenovo
@mballard5574
New Customer Buying Journey
Customers contact a business
when they’ve completed
60%-90%
of the purchase decision process
Customer
Interest
Begins
Customer
Purchase
Decision
Marketers are now engaging, educating, qualifying and ‘selling’ potential buyers
Relying on digital content to build relationships with online audiences
https://www.thinkwithgoogle.com/articles/the-changing-face-b2b-marketing.html
6 Billion 4 Billion 79%
99%
THE PLAY BUTTON IS THE MOST
COMPELLING CALL TO ACTION ON THE WEB
http://www.statisticbrain.com/attention-span-statistics/
A Powerful Content Medium
 Engaging
 Informative
 Emotional
 Accessible
http://appliedneurotec.com/neuroscience/effects-of-tv-on-your-brain/
Over 70%of marketers report that
video converts better than other content types
- Demand Metric
email marketing by up to 300%- Forrester Research
Video can increase CTRs on
88%of website visitors stay longer
on a site with video prominently displayed
- MistMedia
Most Importantly: It Works
Top Funnel – NASCAR VIDEO, TIO BABY
Mid Funnel – PRODUCT TOUR, UNBOX
How We Use Video Today
• Views alone don’t pay the bills
• How do we…
– Optimize videos for engagement & conversion?
– Track, and act on, viewing activities of our leads?
– Connect views to pipeline to understand ROI?
• Invested in a Video Marketing Platform
Beyond the View Count
• Video Analytics (how well is the video performing)
– Unique viewers, click-through and conversion rates
– Average engagement and drop-off rates
All About That Data
Losing 40% within
first 10 seconds!
60% watched
until the end
• Customer Insights for each Prospect
– Who watched which videos, when, how long?
– Number of seconds watched and % completed
All About That Data
Thomas Springfield
ThinkCentre Tiny-in-One Pit Stop Challenge
Lenovo Yoga 3 Pro Product Demo
First Look: Thinkpad 10 Tablet
1. Get the data into Marketing Automation
2. Use viewing data to improve lead scoring
– Score on % watched and actual engagement
3. Use viewing data to drive automated nurtures
– Follow-up communications after watching videos
What to Do with the Data?!?!
VIDEO TYPE 5%-25% 25%-75% 75%-100%
Campaign Videos +5 points +10 points +15 points
Product Tours +5 points +15 points +25 points
Unbox Videos +10 points +20 points +30 points
546471 Apr 6, 2015 11:35 Visit Web Page Watched ThinkCentre TIO: 100%
546470 Apr 6, 2015 11:32 Visit Web Page Watched ThinkPad Unbox: 75%
546266 Apr 2, 2015 12:04 Visit Web Page Watched Yoga 3 Pro Overview: 50%
546258 Apr 2, 2015 12:01 Visit Web Page Watched ThinkPad Product Tour: 100%
Sample lead scoring based on percentage watched
Business Impact and ROI Reporting Data…
What to Do with the Data?!?!
4. Funnel reporting
5. Attribution
modeling
6. Content scoring
• Video platform built for B2B and Demand Gen
• Eloqua and other technology integrations
• Stable and scalable platform
• Flexible with wide range of value-add features
– Splash screen split testing, CTA’s, redirects, etc
• Can tie videos to the funnel and revenue!
Why Vidyard?
Tyler Lessard
Chief Marketing Officer
Vidyard
@tylerlessard
Michael Ballard
Demand Generation Strategy
& Operations Manager
Lenovo
@mballard5574
Thank You!

Beyond the View Count

  • 1.
    Beyond the ViewCount Using Video to Fuel Demand and Customer Insights Tyler Lessard Chief Marketing Officer Vidyard @tylerlessard Michael Ballard Demand Generation Strategy & Operations Manager Lenovo @mballard5574
  • 2.
    New Customer BuyingJourney Customers contact a business when they’ve completed 60%-90% of the purchase decision process Customer Interest Begins Customer Purchase Decision Marketers are now engaging, educating, qualifying and ‘selling’ potential buyers Relying on digital content to build relationships with online audiences
  • 3.
  • 4.
    6 Billion 4Billion 79%
  • 5.
  • 6.
    THE PLAY BUTTONIS THE MOST COMPELLING CALL TO ACTION ON THE WEB
  • 9.
  • 10.
    A Powerful ContentMedium  Engaging  Informative  Emotional  Accessible http://appliedneurotec.com/neuroscience/effects-of-tv-on-your-brain/
  • 11.
    Over 70%of marketersreport that video converts better than other content types - Demand Metric email marketing by up to 300%- Forrester Research Video can increase CTRs on 88%of website visitors stay longer on a site with video prominently displayed - MistMedia Most Importantly: It Works
  • 12.
    Top Funnel –NASCAR VIDEO, TIO BABY Mid Funnel – PRODUCT TOUR, UNBOX How We Use Video Today
  • 13.
    • Views alonedon’t pay the bills • How do we… – Optimize videos for engagement & conversion? – Track, and act on, viewing activities of our leads? – Connect views to pipeline to understand ROI? • Invested in a Video Marketing Platform Beyond the View Count
  • 14.
    • Video Analytics(how well is the video performing) – Unique viewers, click-through and conversion rates – Average engagement and drop-off rates All About That Data Losing 40% within first 10 seconds! 60% watched until the end
  • 15.
    • Customer Insightsfor each Prospect – Who watched which videos, when, how long? – Number of seconds watched and % completed All About That Data Thomas Springfield ThinkCentre Tiny-in-One Pit Stop Challenge Lenovo Yoga 3 Pro Product Demo First Look: Thinkpad 10 Tablet
  • 16.
    1. Get thedata into Marketing Automation 2. Use viewing data to improve lead scoring – Score on % watched and actual engagement 3. Use viewing data to drive automated nurtures – Follow-up communications after watching videos What to Do with the Data?!?! VIDEO TYPE 5%-25% 25%-75% 75%-100% Campaign Videos +5 points +10 points +15 points Product Tours +5 points +15 points +25 points Unbox Videos +10 points +20 points +30 points 546471 Apr 6, 2015 11:35 Visit Web Page Watched ThinkCentre TIO: 100% 546470 Apr 6, 2015 11:32 Visit Web Page Watched ThinkPad Unbox: 75% 546266 Apr 2, 2015 12:04 Visit Web Page Watched Yoga 3 Pro Overview: 50% 546258 Apr 2, 2015 12:01 Visit Web Page Watched ThinkPad Product Tour: 100% Sample lead scoring based on percentage watched
  • 17.
    Business Impact andROI Reporting Data… What to Do with the Data?!?! 4. Funnel reporting 5. Attribution modeling 6. Content scoring
  • 18.
    • Video platformbuilt for B2B and Demand Gen • Eloqua and other technology integrations • Stable and scalable platform • Flexible with wide range of value-add features – Splash screen split testing, CTA’s, redirects, etc • Can tie videos to the funnel and revenue! Why Vidyard?
  • 19.
    Tyler Lessard Chief MarketingOfficer Vidyard @tylerlessard Michael Ballard Demand Generation Strategy & Operations Manager Lenovo @mballard5574 Thank You!

Editor's Notes

  • #10 Demands for instant gratification YouTube up’d the attention span game 5 seconds or less to get someone’s attention Goldfish attention span