This is a presentation on how to compose better e-mail.

2. ALWAYS REMEMBER TO: Read and understand the email Address all issues raised by the customer Anticipate follow-up questions

5. ALWAYS REMEMBER TO: Read and understand the email Address all issues raised by the customer Anticipate follow-up questions Simplify by sending BRIEF and CONCISE replies Explain in layman's term then elaborate as required Provide clear and orderly instructions using numbers or letters to show ordered priority

6. ALWAYS REMEMBER TO: Exhaust all resources to ensure that a resolution is met

8. ALWAYS REMEMBER TO: Exhaust all resources to ensure that a resolution is met Follow basic English rules Empathize with the customer's frustration Copy and paste the content of the FAQ article together with the specific link Know your support and read answers before clicking on the SEND button

9. Excellence is a habit, not an act. It takes practice and perseverance.