Beth Fiedler

•

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The document discusses achieving legendary customer experience, operational excellence, and organizational growth through a series of slides addressing related questions. It emphasizes creating a legendary customer experience by engaging customers, measuring satisfaction, and responding quickly to requests. Operational excellence is focused on efficiency, cost control, and staff turnover. Organizational growth involves developing an annual strategic plan through a strategic planning meeting and sharing progress with employees. A passion for mission is also highlighted.

Legendary Customer Experience!
Operation Excellence!
Organizational Growth!
How?

Create a Legendary
Customer Experience
How?
Click to the next slide!

What’s your response rate to
customer request?
Click to the next slide!

How do you engage your
existing and potential customers?
Click to the next slide!

How do you measure
customer satisfaction?
Click to the next slide!

Realize Operation Excellence
How?
Click to the next slide!

What’s your efficiency level?
Click to the next slide!

How about your cost control?
Click to the next slide!

What’s your staff turnover rate?
Click to the next slide!

Enhance Organizational Growth
How?
Click to the next slide!

When did you have
an annual strategic plan?
Click to the next slide!

Who’re on the strategic planning
meeting?
Click to the next slide!

How often does the group meet to
track the progress?
Click to the next slide!

How do you share your plan and
progress with the employees?
Click to the next slide!

It’s All About PASSION!
How?
Click to the next slide!

What is your mission statement?
Click to the next slide!

How do you share your mission
statement and with who?
Click to the next slide!

You can count on Beth!
belecona@gmail.com
bethfiedler.weebly.com

In order to put the customer first, customer satisfaction measurements are essential. This is especially important for departments supporting the internal end-user. TOPdesk wants to put the spotlight on these loyal, hardworking individuals, and show you how to gain insight into their satisfaction. In order to do so, we covered three main aspects: - Why an internal customer satisfaction survey? - Research and results - Getting to work

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1. Legendary Customer Experience! Operation Excellence! Organizational Growth! How?

2. Create a Legendary Customer Experience How? Click to the next slide!

3. What’s your response rate to customer request? Click to the next slide!

4. How do you engage your existing and potential customers? Click to the next slide!

5. How do you measure customer satisfaction? Click to the next slide!

6. Realize Operation Excellence How? Click to the next slide!

7. What’s your efficiency level? Click to the next slide!

8. How about your cost control? Click to the next slide!

9. What’s your staff turnover rate? Click to the next slide!

10. Enhance Organizational Growth How? Click to the next slide!

11. When did you have an annual strategic plan? Click to the next slide!

12. Who’re on the strategic planning meeting? Click to the next slide!

13. How often does the group meet to track the progress? Click to the next slide!

14. How do you share your plan and progress with the employees? Click to the next slide!

15. It’s All About PASSION! How? Click to the next slide!

16. What is your mission statement? Click to the next slide!

17. How do you share your mission statement and with who? Click to the next slide!

18. You can count on Beth! belecona@gmail.com bethfiedler.weebly.com

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