The booklet Best Practices of E-facilitators for Social Inclusion in Europe is the result of the Best practices contest launched in 2014 during the Raise4e-inclusion project (http://raise4einclusion.eu/). This publication shows a variety of training activities carried out in Romania, France, Spain, Italy and Switzerland which were chosen by a jury of experts because of its inclusive, innovative and original character, and also because of their relevant impact at national level. The booklet also includes an assessment of the situation of digital inclusion in several countries.

19. ActionPlan:
Ÿ Ongoing consultation program with digital partners (ministries,
institutions,activeNGOs)
Ÿ Define specific e-facilitation services for e-skills for each area of ICT
interventions (e-education, e-culture, e-health, e-inclusion) including
establishing partners/actors that can be involved, develop guidelines,
open data e-learning modules, cloud computing systems applicable,
performanceIndicators
Ÿ Involvement of telecenters (PAPI) and other identified institutions in
providingICTservices(ex.e-government)
Ÿ Monitorthelevelandqualitybasedonspecificindicatorsset
Ÿ Regulate the e-facilitator status recognizable in the labour market by
creating an occupational standard / national accredited training
programsfore-facilitators
Ÿ Initiation type competitions nationwide digital champion for each area
ofICTintervention.
In 2012, the rate of absolute poverty in urban environment was of 2.4%,
whereas that of rural environment was of 7.4%. The number of individuals
with disabilities in Romania reached in 2012 about 690,000, out of which
8.8% are children and 91.2% adults. In the first quarter of 2012, only 27,000
people with disabilities were employed, representing less than 4% of all the
people with disabilities in Romania. Although the tendency of increase of
the number of individuals using internet to search for information and
support of educational process is obvious, the percentages registered in
Romania in 2010 are almost half opposite to the average of UE27 (17%
comparativelyto32%).
TheabovetableshowsthatdifferencesinusingICTbetweenurbanandrural
tend to diminish, and rate of using computers in rural areas increases faster
than in urban areas due to reduction of prices of computers in recent years
andincreaseofawarenessofbenefitsofferedbyICTamongruralyouth.
E-Inclusion can be achieved in two ways: providing access to ICT equipment
andnetworksandprovidingICTskillsdevelopmenttrainings.
RomanianStrategicLinesofDevelopmentfor
E-Inclusion
Number of individuals, aged between 16-74 years using the computer, depending on residence
Residence Year Variation
2007-20112007 2008 2009 2010 2011
Total 6,847,343 6,719,591 7,464,651 8,325,674 8,401,940 23%
Urban 5,264,183 5,065,288 5,428,420 6,054,078 6,007,059 14%
Rural 1,583,160 1,654,303 2,036,231 2,271,596 2,394,881 51%
Degree of using computer, depending on residence
(source: INSSE, 2012)
e-competences e-participation e-competitivness e-growth
e-facilitator e-skills Digital inclusion

31. Analog world Digital world
Wait for a final version to publish Publish early, often updated
Scarcity of information Plenty of information
Sale of the product (right to use) Selling the service around the product
(coaching time)
High copy costs, limit to innovation due to
exclusivity (copyright with exclusivity clause,
patents, licenses...)
Costs of copy almost zero, opportunity to
adopt socio-economic models of free licenses
(copyleft, freemium, crowdsource...)
Masterful training, ex-cathedra, formal,
competitive
Training by peers, informal and non-formal,
by action, iterative
Leaders chosen among peers because of
diplomas, their status, their power to influence
(comply with studies then be obeyed at work)
Selected leaders among peers because of the
quality and quantity of their contributions
and cooperation, their results, their merit
(shine or disappear)