Consumers expect great Website experiences and won’t tolerate a site that performs poorly. Your site technology is becoming more complex to manage and if not done right, can actually have a negative impact on customer experience. Following best practices for evolving your site – based upon your customers’ needs -- is critical to improving customer satisfaction.
What You Will Learn:
Join our featured speaker, Megan Burns, a customer experience expert from independent research firm Forrester Research, Inc. to learn about:
* How satisfied consumers are with Website experiences
* Best practices for improving your online experience
* The impact of Web application performance on your Website experience
* How to put best practices into action without slowing down your site
05 GoMeasure (sg and kl) - measuring the mobile visitor - nash islam - googleVinoaj Vijeyakumaar
Nash Islam, Head of Mobile Ad Operations for Google APAC, walks through measuring mobile visitors with Google Analytics. These slides were presented at the "GoMeasure with Google Analytics" events held in Singapore (Sep 6 2011) and Kuala Lumpur (Sep 8 2011).
1) O2's goal is to help customers connect to their personal interests through simpler, easier and better experiences wherever and whenever they want.
2) O2's media vision is to build the leading personalized media business by using customer data to intelligently target messages and offers.
3) Growth in mobile media will come from location-based messaging that provides relevant offers to customers based on their interests and location, as well as from using customer data and analytics to deliver personalized experiences across online, mobile, and other media platforms.
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Are you delivering quality web and app experiences to your mobile customers?
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Charles Golvin, Principal Analyst from independent research firm Forrester Research, Inc., and Compuware APM CTO Steve Tack describe:
• What growing mobile web and application adoption and rising customer expectations mean for mobile service owners
• Why smartphone owners are the key to your mobile success
• Common challenges that prohibit companies from capitalizing on the mobile market opportunity
• Best practices to deliver quality mobile web and application experiences to smartphone users
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Are you meeting your customers’ mobile experience expectations?
According to Forrester Research*, mobile commerce is booming: sales via mobile devices, such as smartphones and tablets, will grow 40 percent per year for the next five years, capturing $31 billion by 2016. With mobile your websites and applications are literally in your customers’ hands. But are you meeting their expectations? According to Compuware research 75% of the top US retailers are not meeting mobile end-users’ web performance expectations.
Speed and availability are key requirements of the mobile channel. Customers on tablets and smartphones expect quick transactions that work flawlessly anytime, anywhere. Failure to identify and resolve a slow – or worse, malfunctioning – mobile site or application will result in lost revenue, rising operational costs and irreparable brand damage.
Join our featured speakers, Sucharita Mulpuru, Vice President, Principal Analyst from independent research firm Forrester Research, Inc., and Compuware APM CTO, Steve Tack to learn:
• The current state of mobile commerce and key mobile trends
• Why tablet owners are a key component of mobile success
• Common mistakes that prohibit companies from capitalizing on the mobile opportunity
• Best practices to deliver quality mobile web and application experiences to smartphone and tablet users
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Companies that rely on enforcing Service Level Agreements (SLAs) from their Cloud Service Providers to manage the performance of their cloud applications are increasingly discovering that they are failing to meet their business objectives. The reality is that by the time an SLA has been missed, your end users and customers have already been severely impacted, resulting in poor adoption and missed revenue opportunities.
Successful cloud deployments require real-time visibility of application performance and service level trends across the entire delivery chain – from first mile (your data center) to last mile (your users). This insures that companies are able to detect problems anywhere in the delivery chain, before end users, customers, and your business are impacted.
This webinar will provide evidence of the revenue impact of poor cloud application performance and service level management, and will present an integrated cross-domain services and application performance management strategy that will dramatically improve the business results that you achieve with Cloud Computing. The information will be of use to anyone who is responsible for the successful execution of their company’s cloud strategy, both in the line-of-business and IT.
Dennis Drogseth, Vice President, Enterprise Management Associates, Inc and Richard Stone, Compuware’s Cloud Solutions Manager talk about:
• Research results showing how and where companies are benefitting most, and conversely where they’ve had issues, or had to rethink and redirect their cloud initiatives
• Best practices to adopt – and pitfalls to avoid – that will enable you to get cloud deployments right the first time from both a process and an APM perspective
Why Server Virtualization Demands an End-user’s PerspectiveCompuware APM
Enterprises regularly refresh server platforms to harness improvements in compute capacity, power consumption and maintenance costs. In 2012, servers are more likely to be virtualized than physical, presenting new challenges in a migration project. Monitoring at a component-level won't improve performance but subjective monitoring of the end-user experience (EUE) does.
Today's Application Performance Management (APM) tools employ EUE monitoring so pre-migration baselines and post-migration SLAs are based on what matters: the subjective quality of user experience. The added benefit? APM identifies and resolves problems more quickly than component monitoring tools. This shields server migration projects from costly extensions and infrastructure overlaps by accelerating problem identification and resolution.
Join Compuware and featured guest Forrester Research, Inc. in this webcast to understand:
- Forrester's definition of the user experience network or UxN
- Why dynamic virtualized environments demand end user monitoring
- Four new principles for I&O Managers to enhance UxN
- How APM ensures successful migration projects
Register today and receive a complimentary copy of the December 2011 Forrester Research report: "Virtual Network Infrastructure", authored by Andre Kindness
Speakers:
Andre Kindness, Senior Analyst, Forrester Research Inc.
Andre serves IT Infrastructure & Operations Professionals. He is a leading expert on network operations and architecture. His research focuses on the networking technology and strategy, mobile network infrastructure, application delivery networking, data center convergence, and network infrastructure security.
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Significant effort and investment go into producing great online advertisements, music videos, and trailers for blockbuster movies. If the video stream is not available, you end up with “dead air.” If the stream rebuffers repeatedly, causing users long wait times, you’re creating poor end-user experience and, worse, possibly losing them as customers. Both outcomes are going to result in a negative impact on your brand and your revenue.
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Nash Islam, Head of Mobile Ad Operations for Google APAC, walks through measuring mobile visitors with Google Analytics. These slides were presented at the "GoMeasure with Google Analytics" events held in Singapore (Sep 6 2011) and Kuala Lumpur (Sep 8 2011).
1) O2's goal is to help customers connect to their personal interests through simpler, easier and better experiences wherever and whenever they want.
2) O2's media vision is to build the leading personalized media business by using customer data to intelligently target messages and offers.
3) Growth in mobile media will come from location-based messaging that provides relevant offers to customers based on their interests and location, as well as from using customer data and analytics to deliver personalized experiences across online, mobile, and other media platforms.
Top Tips To Deliver Quality Mobile Web And App Experiences To Smartphone UsersCompuware APM
Are you delivering quality web and app experiences to your mobile customers?
With mobile websites and applications your customers expect quick, anytime transactions that work flawlessly. Failure to deliver quality end-user experiences through slow or malfunctioning mobile websites and applications will result in lost customers and revenue.
Charles Golvin, Principal Analyst from independent research firm Forrester Research, Inc., and Compuware APM CTO Steve Tack describe:
• What growing mobile web and application adoption and rising customer expectations mean for mobile service owners
• Why smartphone owners are the key to your mobile success
• Common challenges that prohibit companies from capitalizing on the mobile market opportunity
• Best practices to deliver quality mobile web and application experiences to smartphone users
The State Of Mobile Commerce – Are You Meeting Your Mobile Customers’ Expecta...Compuware APM
Are you meeting your customers’ mobile experience expectations?
According to Forrester Research*, mobile commerce is booming: sales via mobile devices, such as smartphones and tablets, will grow 40 percent per year for the next five years, capturing $31 billion by 2016. With mobile your websites and applications are literally in your customers’ hands. But are you meeting their expectations? According to Compuware research 75% of the top US retailers are not meeting mobile end-users’ web performance expectations.
Speed and availability are key requirements of the mobile channel. Customers on tablets and smartphones expect quick transactions that work flawlessly anytime, anywhere. Failure to identify and resolve a slow – or worse, malfunctioning – mobile site or application will result in lost revenue, rising operational costs and irreparable brand damage.
Join our featured speakers, Sucharita Mulpuru, Vice President, Principal Analyst from independent research firm Forrester Research, Inc., and Compuware APM CTO, Steve Tack to learn:
• The current state of mobile commerce and key mobile trends
• Why tablet owners are a key component of mobile success
• Common mistakes that prohibit companies from capitalizing on the mobile opportunity
• Best practices to deliver quality mobile web and application experiences to smartphone and tablet users
*Mobile Commerce Forecast 2011 to 2016", Forrester Research Inc, June 17, 2011
5 Best Practices for Successful Cloud Deployments – and the Pitfalls to AvoidCompuware APM
Companies that rely on enforcing Service Level Agreements (SLAs) from their Cloud Service Providers to manage the performance of their cloud applications are increasingly discovering that they are failing to meet their business objectives. The reality is that by the time an SLA has been missed, your end users and customers have already been severely impacted, resulting in poor adoption and missed revenue opportunities.
Successful cloud deployments require real-time visibility of application performance and service level trends across the entire delivery chain – from first mile (your data center) to last mile (your users). This insures that companies are able to detect problems anywhere in the delivery chain, before end users, customers, and your business are impacted.
This webinar will provide evidence of the revenue impact of poor cloud application performance and service level management, and will present an integrated cross-domain services and application performance management strategy that will dramatically improve the business results that you achieve with Cloud Computing. The information will be of use to anyone who is responsible for the successful execution of their company’s cloud strategy, both in the line-of-business and IT.
Dennis Drogseth, Vice President, Enterprise Management Associates, Inc and Richard Stone, Compuware’s Cloud Solutions Manager talk about:
• Research results showing how and where companies are benefitting most, and conversely where they’ve had issues, or had to rethink and redirect their cloud initiatives
• Best practices to adopt – and pitfalls to avoid – that will enable you to get cloud deployments right the first time from both a process and an APM perspective
Why Server Virtualization Demands an End-user’s PerspectiveCompuware APM
Enterprises regularly refresh server platforms to harness improvements in compute capacity, power consumption and maintenance costs. In 2012, servers are more likely to be virtualized than physical, presenting new challenges in a migration project. Monitoring at a component-level won't improve performance but subjective monitoring of the end-user experience (EUE) does.
Today's Application Performance Management (APM) tools employ EUE monitoring so pre-migration baselines and post-migration SLAs are based on what matters: the subjective quality of user experience. The added benefit? APM identifies and resolves problems more quickly than component monitoring tools. This shields server migration projects from costly extensions and infrastructure overlaps by accelerating problem identification and resolution.
Join Compuware and featured guest Forrester Research, Inc. in this webcast to understand:
- Forrester's definition of the user experience network or UxN
- Why dynamic virtualized environments demand end user monitoring
- Four new principles for I&O Managers to enhance UxN
- How APM ensures successful migration projects
Register today and receive a complimentary copy of the December 2011 Forrester Research report: "Virtual Network Infrastructure", authored by Andre Kindness
Speakers:
Andre Kindness, Senior Analyst, Forrester Research Inc.
Andre serves IT Infrastructure & Operations Professionals. He is a leading expert on network operations and architecture. His research focuses on the networking technology and strategy, mobile network infrastructure, application delivery networking, data center convergence, and network infrastructure security.
Don't Lose Your Viewers: Keep Their Attention With High Performance StreamingCompuware APM
Significant effort and investment go into producing great online advertisements, music videos, and trailers for blockbuster movies. If the video stream is not available, you end up with “dead air.” If the stream rebuffers repeatedly, causing users long wait times, you’re creating poor end-user experience and, worse, possibly losing them as customers. Both outcomes are going to result in a negative impact on your brand and your revenue.
Welcome to the Era of Agile Commerce (Webinar)Monetate
The document discusses the rise of agile commerce and the need for companies to optimize customer touchpoints across channels rather than focusing on individual channels. It notes that attribution, analytics, orchestration and optimization are needed to understand customers as they interact with a brand across different channels. The document also presents a model for customer experience management that centralizes customer data and integrates online and offline channels.
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The document discusses optimizing a company's value communications system to better connect with customers. It notes that current selling systems are not adapting quickly enough to business strategy changes. Successful value communication involves connecting customers' business issues to specific outcomes through the right message, messenger, and audience. The system needs to provide tools and approaches to help customers see combinations that achieve their objectives. An optimized system maps customer drivers and profiles audiences to match the right message and messenger to achieve shared visions and business cases.
EGR live 2011 UX Measurement Strategy PresentationFoviance
This document discusses developing a UX measurement framework to support continuous improvement. It proposes using a framework called ACUP (Awareness, Conversion, Usage, Performance) to align UX metrics with business objectives. It also recommends conducting a data and technology audit to understand current capabilities and gaps, then developing the framework in collaboration with stakeholders with objectives, strategies, metrics, timelines and an implementation and review process. The goal is to provide a coherent story about customer experience across the business to guide decision-making.
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The document discusses keys to building successful online experiences with CARS (Customized, Aggregated, Relevant, Social) attributes. It identifies four keys from interviewing companies that created innovative CARS experiences: 1) Start with consumers' needs rather than capabilities. 2) Make aggregation central to strategy. 3) Involve IT developers in strategy and design. 4) Introduce innovations carefully to gain stakeholder acceptance. Case studies from companies like USAA, Fidelity, and Yellow Book illustrate applying these keys.
These slides are from a presentation given at the Coldwell Banker Expo in Chicago, IL on March 9th, 2010. The subject was "Cashing in on Lead Conversion," and the audience consisted of REALTORS from the Chicago market.
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Talk about digital marketing given at SNHU. It was much better when I discussed it in person - the slides don't do it justice. Discussed Twitter, Facebook, Google Adwords, LinkedIn, Hubspot, Radian6, and other tools. Not to mention a slew of cat photos and dogshaming. Really, something for everyone.
- 90% of executives surveyed think customer experience is very important for their company's strategy in 2010, and 80% want to use it to differentiate from competitors.
- While most companies have some customer experience practices in place, like VoC programs and customer experience leaders, they still face obstacles like a lack of clear strategy and cross-organizational cooperation.
- Companies are taking more action on customer experience compared to last year, but still struggle with satisfying customers, especially online where satisfaction is lowest.
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This presentation was given at the Women's Council of REALTORS Summit in Chicago, IL on March 21st, 2010. The subject is online lead conversion for real estate agents.
The document discusses how job seekers should manage their online presence, as many employers now search for candidates online prior to interviews. It recommends that candidates search for themselves online to see what information is publicly available, consider removing or adjusting any unflattering content, and build their presence on social networks and professional sites to showcase their qualifications and expertise in a positive light. Candidates are advised that their online profiles now have a long-term impact that cannot be erased, so careful maintenance is important.
Mobients is a company that focuses on designing mobile user experiences to improve customer loyalty and engagement. They state that user experience is critical for mobile adoption and usage. Mobients provides consulting services across mobile design strategy, research, and usability to help clients attract users, increase engagement and revenue, and gain an advantage over competitors. Their goal is to design experiences that capture user attention through a focus on deep experience in mobile user experience and design.
Mobients is a company that focuses on designing mobile user experiences to improve customer loyalty and adoption of mobile products and services. They emphasize that experience is everything in mobile and that user experience determines who will use a product, how they will use it, and how much they will use it. Mobients provides consulting services around mobile design strategy, user research, information architecture, visual design, and usability to help clients attract new users, increase engagement and usage, and gain an edge over competitors.
Social Media Marketing | Cutting through the hype & getting to the valueConstant Contact
Social Media Marketing is the best way to start acquiring and nurturing customer relationships. When combined with email marketing, it's a mix for incredible success.
Event at the 120 Bloor Street - Toronto Innovation Centre Offices. The event was part of IBM's Centennial Celebrations. Non-profit organizations were invited to listen to presentations on the topics of Social Media, Collaboration and Web User Experience Design.
Yankee dental building effective dental pracitc websitesKathy Hennessy
Today's dental patient is more Internet savvy than ever. With millions of people making demands for information in search engines, are you confident you are showing up where you should be?
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Learn how to:
Engage expertly by identifying context
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Interactive marketing strategy and best practices, includes a roadmap for brands and an overview of social media business case, common pitfalls and keys to success.
The document discusses trends in employer branding and future directions. It summarizes research on what companies and job seekers say about employer branding strategies and initiatives. Companies are facing challenges attracting talent due to a lack of effective employer branding. Research shows the most effective initiatives for companies are communicating career opportunities, values and culture. Job seekers prioritize career development opportunities and company values when choosing employers. Emerging practices like social media and virtual career fairs can help companies engage with candidates even during economic downturns.
Complexity At The Edge How To Maximize The Mobile OpportunityCompuware APM
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Managing Cost in Public Cloud EnvironmentsCompuware APM
This document discusses managing costs in public cloud environments. It begins by explaining that moving to public clouds is about on-demand provisioning and easy scaling to save resources and money. However, there is a paradigm shift, as the risk moves from unplanned capacity needs to unplanned operational costs. To manage this new risk, companies must monitor resource usage and understand how application usage drives costs. This allows identification of costly transactions, features, user behavior, and tenants to better optimize spending.
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Engage expertly by identifying context
Build branding with a well-designed engagement experience
Optimize marketing dollars leveraging the entire mobile ecosystem
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** If you would like to download a copy of the slides- please email jessica.murphy@compuware.com and she will send the slideset to you via email.**
For health services provider Christus Health, poorly performing applications are never an option. Just as medical equipment cannot fail, the applications supporting Christus Health must operate flawlessly. In order to avoid lost revenue, decreased clinical productivity and increased risk to patients, Christus employs an end-user perspective to application performance management.
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Scott Barber, Chief Technologist, President and CEO of PerfTestPlus is a writer, consultant, and speaker. He is a prominent thought-leader in the area of software system performance testing and served as the Executive Director of the Association for Software Testing, and is the co-founder of the Workshop on Performance and Reliability.
He has contributed to several books including the upcoming How to Reduce the Cost of Testing, Taylor & Francis.
Colin Mason, Product Manager for Gomez Web Load Testing, at Compuware, has over a decade of performance testing experience and has conducted over hundreds of load tests for companies world wide. He has presented at numerous industry conferences, including STAR, and has authored industry-acclaimed papers on performance testing web applications.
Measure Twice, Cut Once: 5 Best Practices For Selecting Your Cloud Service Pr...Compuware APM
So, you’ve defined your cloud strategy, developed the business plan, published your cloud application roadmap, and got buy-in from all the stakeholders. Now comes the hard part – selecting your cloud service providers and partners!
Many companies are finding out the hard way that while the cloud is a simple concept, beneath the billows lays a complex application delivery chain with many hidden dependencies and unforeseen business risks. And with the business demanding faster and faster ‘time-to-value’, you have less time to do more, often without good information. The net result is your risk of choosing the wrong cloud service provider is significant. It could even reduce or eliminate the planned business benefits and ROI.
So how can you ensure that your selection process for cloud service providers and partners is fast but well-informed, based on reliable data and mitigates the risk of hidden surprises?
Join EMA and Compuware in this webinar and discover:
• Where to find reliable, actionable data on CSP performance and availability
• What factors you should take into account that are unique to you
• Whether SLAs matter when it comes to selecting a CSP
• How to identify hidden dependencies and unforeseen risks
• How to do cost-effective, real-world performance testing of CSPs
How to Mitigate the Performance Risk of Third-party Web ComponentsCompuware APM
No website is an island. To provide rich customer experiences, websites increasingly depend on third-party components such as shopping carts, ads, customer reviews, web analytics, social networking, search engine optimization, video, and many more. Third-party components enrich your website’s functionality to drive more traffic to your site, offer interactive experiences, increase conversion, and add new functionality when it becomes available.
The problem: Your entire website can be vulnerable to degraded performance or a complete shutdown if any one of these components fails. The solution is to follow best practices in website design and monitoring to happily use third-party components while mitigating the risk of dependency.
Forrester principal analyst Mike Gualtieri and Compuware APM CTO Steve Tack to show:
• How third-party components can make your website better and why this trend will only increase.
• Why service level agreements give you a false sense of security.
• Best practices to mitigate the risks of using third-party components.
Optimizing web and mobile site performance using page speedCompuware APM
End-users’ expectations for web and mobile site performance keep rising. In a 2011 survey of 4,014 mobile web users 71% stated they expect websites to load as quickly, almost as quickly or faster on their mobile phone than on the computer they use at home – up from 58% in 2009.
With web and mobile sites your customers expect transactions that are fast and work faultlessly. Failure to deliver quality web experiences through slow or malfunctioning sites will result in lost customers and business.
Featured speakers, Bryan McQuade, Senior Software Engineer at Google and Page Speed tech lead, and Compuware APM CTO Steve Tack show:
• What end-users rising performance expectations mean for website owners and developers
• The impact of web and mobile site performance on business results
• Best practices to optimize web and mobile site performance using Page Speed
Delta Air Lines Shares Best Practices for Becoming a Top Performing WebsiteCompuware APM
Delivering a fast and reliable website is critical to achieving business results. Research shows that a one second delay in website load time decreases conversions by 7%. That is quite significant when you are Delta Air Lines.
What You Will Learn:
Our featured speaker, Faiz Ahmad, Director of eCommerce Channels at Delta Air Lines, will share Delta's best practices for maintaining a top performing website that achieves their business goals
Join Delta's Ahmad and Compuware's performance expert, Matt Poepsel, to learn:
* About the impact of web performance on customer experience and business goals
* How Delta Air Lines integrates performance metrics to overall website success metrics
* How marketing and IT at Delta work together to optimize customer experience
* Best practices for improving your own customer experience without slowing down your site
"What Users Want from Mobile - A study of consumers’ mobile web and applicati...Compuware APM
The document summarizes research showing that mobile users expect fast loading websites and apps. 71% of mobile users expect faster loading than desktop, but 77% of top North American companies have mobile page loads over 5 seconds. Slow loading and crashes are major issues, causing 46% not to return and 57% not to recommend sites. Most mobile users will wait only 5 seconds before leaving. The document urges companies to monitor mobile performance.
Are Your Applications Delivering What Your End-Users Expect?Compuware APM
The end user experience is a critical pillar of application performance management. It requires a global view that tracks the path of an application from data center through the Internet, and all the way to "the last mile" of delivery to the end user's computer or device.
Although a well-established discipline, traditional application performance management approaches provide highly silo'ed views of application delivery to the end user. A full picture requires breadth and depth, and a view of the full business impact.
Featured speakers, Tony Baer, Senior Analyst from independent research firm Ovum, and Compuware APM CTO Steve Tack to show:
• Why traditional monitoring doesn’t tell the full story
• The top 5 APM best practices
• How to build your APM roadmap: applying best practices and creating your performance journey
Managing Complexity Across Today’s Application Delivery Chain:Six key indicat...Compuware APM
Managing Complexity Across Today’s Application Delivery Chain:
Six key indicators for prioritizing application performance improvements
Today’s application delivery chain is harder to manage than ever. Applications ranging from mission-critical legacy systems to innovative productivity tools running on employee-owned smartphones all must be delivered flawlessly. Additionally, technologies like virtualization, the cloud and WAN optimization make managing performance even more complex. As each new application generation is deployed on top of existing assets, managing system-wide application availability and performance becomes increasingly dependent on a growing collection of incompatible tools, informal processes and multiple – often siloed – stakeholders.
This complexity is only going to grow. In this webinar, you will learn how to tame complexity and optimally manage application availability and performance.
• J.P. Garbani, of Forrester Research, highlights new research that assesses the complexity in IT operations, both now and in the future.
• Compuware’s Steve Tack details a strategic approach that will allow customers to plan and implement a coherent, structured APM framework based on the concept of an APM “Performance Journey.”
You'll learn :
• six key indicators that will reveal your APM problem areas
• how to develop a performance journey roadmap based on five core areas of APM best practices in order to manage and monitor application complexity more efficiently
• how to achieve the following goals:
• increase productivity while lowering costs
• maintain and improve service quality
• adopt new service demand quickly and efficiently
• align IT goals to meet business needs
• what the future holds for IT operations
Best Practices For Delivering Quality Web Experiences In A Mobile, Multi-Brow...Compuware APM
Are you delivering quality web experiences to all your end-users – no matter what browser or mobile device they use?
Research shows 60% of mobile Web users had a problem in the past year when accessing a Website on their mobile device.
No matter what your customers use to access your website – from Internet Explorer 9 on a PC to Safari on an iPhone – they expect your site to be fast and work flawlessly.
Join renowned mobile platform strategist Peter-Paul Koch and Compuware CTO APM Steve Tack to learn:
- What growing web and mobile browser proliferation means for IT and Web app owners and developers
- The latest browser trends including the evolution of mobile browsers and HTML 5
- How to meet customers’ web experience expectations regardless of browser or device
- What problems exist for companies attempting to maintain cross-browser interoperability
- Best practices to deliver quality web experiences to all customers no matter what browser or device they use
The document discusses strategies for maximizing an M-commerce strategy. It examines whether companies should focus on mobile sites or native apps and discusses the typical evolution a company goes through with their mobile strategy from denial to maturity. It emphasizes that mobile performance impacts brand equity and revenue, and outlines best practices for optimizing the mobile user experience.
Quality must move beyond the purview of just the testing organization and must become an integrated part of the entire software development life cycle (SDLC) to reduce schedule-killing rework, improve user satisfaction, and reduce the risks of untested nonfunctional requirements such as security and performance. Vendors have taken note and look to provide tools that support every role in the organization, considerably broadening the testing tools landscape.
Join Margo Visitacion of Forrester and learn:
* Don't lose before you get into the game
* Why load testing can make the difference
* How planning performance testing today can help budget planning tomorrow
* How to develop your test game plan
Top Tips to Deliver Quality Web Experiences From IE 9 to the iPhoneCompuware APM
No matter what your customers use to access your website – from Internet Explorer 9 on a PC to Safari on an iPhone – they expect your site to be fast and work flawlessly.
Join our featured speakers, Harley Manning, VP and Research Director from independent research firm Forrester Research, Inc., and Compuware CTO APM Solutions Imad Mouline to learn:
- What growing browser and device proliferation means for IT and Website owners and developers
- The latest browser trends including the evolution of mobile and HTML 5
-Best practices for companies attempting to maintain cross-browser interoperability
How to meet customers’ web experience expectations regardless of browser or device
How to maximize mobile website & app ROICompuware APM
Are you maximizing the return on your mobile investment? With mobile services your customers expect quick anytime transactions that work flawlessly.
Failure to identify and resolve a slow – or worse – malfunctioning mobile service will result in lost customers and irreparable brand damage.
Join featured speakers, Julie Ask, VP and Principal Analyst from independent research firm Forrester Research, Inc., and Compuware CTO APM Solutions Imad Mouline to learn:
- How to quantify the return on investment for your mobile services
- What growing mobile Web adoption and rising customer expectations mean for mobile service owners
- Common challenges that prohibit companies from capitalizing on the mobile opportunity
- Best practices to deliver quality mobile Web and application experiences to all end-users
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor IvaniukFwdays
At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience
The Department of Veteran Affairs (VA) invited Taylor Paschal, Knowledge & Information Management Consultant at Enterprise Knowledge, to speak at a Knowledge Management Lunch and Learn hosted on June 12, 2024. All Office of Administration staff were invited to attend and received professional development credit for participating in the voluntary event.
The objectives of the Lunch and Learn presentation were to:
- Review what KM ‘is’ and ‘isn’t’
- Understand the value of KM and the benefits of engaging
- Define and reflect on your “what’s in it for me?”
- Share actionable ways you can participate in Knowledge - - Capture & Transfer
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...Jason Yip
The typical problem in product engineering is not bad strategy, so much as “no strategy”. This leads to confusion, lack of motivation, and incoherent action. The next time you look for a strategy and find an empty space, instead of waiting for it to be filled, I will show you how to fill it in yourself. If you’re wrong, it forces a correction. If you’re right, it helps create focus. I’ll share how I’ve approached this in the past, both what works and lessons for what didn’t work so well.
Discover top-tier mobile app development services, offering innovative solutions for iOS and Android. Enhance your business with custom, user-friendly mobile applications.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
Session 1 - Intro to Robotic Process Automation.pdfUiPathCommunity
👉 Check out our full 'Africa Series - Automation Student Developers (EN)' page to register for the full program:
https://bit.ly/Automation_Student_Kickstart
In this session, we shall introduce you to the world of automation, the UiPath Platform, and guide you on how to install and setup UiPath Studio on your Windows PC.
📕 Detailed agenda:
What is RPA? Benefits of RPA?
RPA Applications
The UiPath End-to-End Automation Platform
UiPath Studio CE Installation and Setup
💻 Extra training through UiPath Academy:
Introduction to Automation
UiPath Business Automation Platform
Explore automation development with UiPath Studio
👉 Register here for our upcoming Session 2 on June 20: Introduction to UiPath Studio Fundamentals: https://community.uipath.com/events/details/uipath-lagos-presents-session-2-introduction-to-uipath-studio-fundamentals/
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
Taking AI to the Next Level in Manufacturing.pdfssuserfac0301
Read Taking AI to the Next Level in Manufacturing to gain insights on AI adoption in the manufacturing industry, such as:
1. How quickly AI is being implemented in manufacturing.
2. Which barriers stand in the way of AI adoption.
3. How data quality and governance form the backbone of AI.
4. Organizational processes and structures that may inhibit effective AI adoption.
6. Ideas and approaches to help build your organization's AI strategy.
Northern Engraving | Modern Metal Trim, Nameplates and Appliance PanelsNorthern Engraving
What began over 115 years ago as a supplier of precision gauges to the automotive industry has evolved into being an industry leader in the manufacture of product branding, automotive cockpit trim and decorative appliance trim. Value-added services include in-house Design, Engineering, Program Management, Test Lab and Tool Shops.
Northern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
Webinar: Best practices for improving online experiences
1. Megan Burns – Principal Analyst, Forrester Research Inc.
Matt Poepsel – VP Performance Strategies, Problems with PC
audio?
Compuware Gomez Dial-in: 866-900-5706
Passcode: 2813729
30. Best Practices for Improving Online
Experiences
Matt Poepsel, VP of Performance Strategies, Compuware Gomez
31. Web & Mobile Site Performance Impacts Business Results
Abandonment Rate Across 200+ Sites/177+ Million Page Views
All Browsers vs. iPhone Safari
30
25
Abandonment Rate (%)
20 Abandonment Rate -
All Browsers
15
Abandonment Rate -
iPhone Safari
10
5
0
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Page Load Time Band (sec.)
Source: Gomez real user monitoring
32. The Challenge of Delivering Web Applications
Systems …user is
management NOT happy
tools: “OK”
The Web Application Delivery Chain
3rd Party/ Browsers
Load Cloud Services Local ISP and devices Users
Balancers
Web
Servers
Mobile
Components
App
Servers Internet
DB Major
Servers ISP
Storage
Mainframe
Network Content Delivery Mobile
Networks Carrier
Traditional zone
of control
33. Users Access The Web On A Variety Of Devices
Morgan Stanley predicts mobile users will outnumber desktop
internet users within 4 years
Source: Mary Meeker, Morgan Stanley
34. Users Access The Web With A Variety Of Browsers
Browser market share across 200+ sites with 117+ million page views
from Nov 16 to 23, 2010
iPhone iPad Safari
Safari Other
Safari 5
IE6 IE8
Chrome 7 FF 3.x
Safari 4
IE8 IE7
Chrome 7
IE7 IE6
Safari 5
iPhone Safari
Safari 4 iPad Safari
FF 3.x Other
Source: Gomez Real User Monitoring
35. Significant Performance Differences Across Browsers & Devices
Load Time Perceived Render
12
10
8
6
4
2
0
Source: Gomez Real-User Monitoring (October 2010)
Real users around the world 526 million page measurements
Broadband & wireless connections only 200+ sites
36. Content is Distributed Across Geographies
How many cities does content come from to form the average
transaction?
Distribution of host cities by test
(measured from multiple locations)
>30
21-30 8%
7%
1 1
27%
2-5
11-20
12% 6-10
11-20
6-10 21-30
15% 2-5 >30
31%
Source: Gomez Active Backbone Monitoring
Sample of 12,000 transactions
Multiple runs over 24 hours
37. And, So Are Users
Chicago
4.1 Seconds
San Francisco New York
8.2 Seconds 2.7 Seconds
Dallas
4.3 Seconds
Los Angeles
6.8 Seconds Atlanta
3.4 Seconds
38. The Browser Is Becoming The Integration Platform
Number of hosts accessed directly by the browser,
per user transaction, averaged across 3,000 companies 10.5
39. Gomez: Ensuring Quality Web Experiences
Find and fix issues across the entire Web Application Delivery Chain
Data Center Backbone Virtual Test Bed Last Mile Real User
• Internal monitoring • Monitoring • Cross-browser • Monitoring • Monitoring
• EMS integration • Load testing testing • Load testing
3rd Party/ Browsers
Load Cloud Services Local ISP and devices Users
Balancers
100,000+
Web consumer-
grade
Servers desktops
500+
Mobile combos
Components of 168+
Private browsers
agents & 100+ countries
enterprise- and O/S
App peers Your
Servers grade real
Data center nodes & Internet 2,500+ users
event data ISPs
DB
transponder
Major centers
Servers ISP 5,000+
supported Major
Storage mobile mobile
devices carriers
Mainframe around
the globe
Network Content Delivery Mobile
Networks Carrier
Your zone of control with Gomez
40. Questions
Gomez Customers Enjoy
Measurable Benefits
Increased conversions 10%
Reduced homepage load time from
11.3 seconds to 3.4 seconds
Improved page load times 23%
Saved 50%+ in staff and fees
Reduced seven-step
transaction time by 50%
Reduced downtime 45%
Achieved under 3 second
response time and 99%+
availability
Validated decision to consolidate
three data centers
For more information visit Gomez.com or contact us at +1 781.778.2700