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Best Practice in Process Management Process modeling Hamburg , February 2012 Thomas Jussen, Mirko Kloppenburg Lufthansa Technik AG Management System, HAM TQ32/D Weg beim Jäger 193 22335 Hamburg
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Process Modeling
Which detail levels to chose for modeling? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],high low Level of Detail
How and what information to link to processes? ,[object Object],[object Object],[object Object],Input Output Risks Resources / Tools Goals KPIs Roles „ Process dashboard“ Process
When and where to define In-/Output? ,[object Object],[object Object],[object Object],[object Object],[object Object],Out In Role a Role b Task 2 Task 1 Out In
What’s the right displaying complexity? ,[object Object],[object Object],[object Object],Roles Activities Decisions XOR OR AND
How to describe responsibilities within processes? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Who’s to model processes? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Process Modeling
Thank you for your attention. Copyright ©  Lufthansa Technik AG. All rights reserved.  The information contained in this presentation is proprietary to Lufthansa Technik AG and is disclosed in confidence. The presentation and the information contained herein shall be kept strictly confidential and shall not be used, disclosed to others or reproduced without the express written consent of Lufthansa Technik AG. Nothing contained in this publication shall constitute any warranty, guarantee or liability for Lufthansa Technik AG, its subsidiaries and affiliates but is for information purposes only. Accordingly, Lufthansa Technik AG its subsidiaries and affiliates neither expressly nor conclusively accept responsibility or liability for the actuality, accuracy and completeness of the statements and information contained in this publication.  Follow our blog to receive updates: http://www.BPinPM.net For additional information, please contact: [email_address] Lufthansa Technik AG, HAM TQ32/D Weg beim Jäger 193 22335 Hamburg, Germany

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Best Practice in Process Management - Process Modeling

  • 1. Best Practice in Process Management Process modeling Hamburg , February 2012 Thomas Jussen, Mirko Kloppenburg Lufthansa Technik AG Management System, HAM TQ32/D Weg beim Jäger 193 22335 Hamburg
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  • 10. Thank you for your attention. Copyright © Lufthansa Technik AG. All rights reserved. The information contained in this presentation is proprietary to Lufthansa Technik AG and is disclosed in confidence. The presentation and the information contained herein shall be kept strictly confidential and shall not be used, disclosed to others or reproduced without the express written consent of Lufthansa Technik AG. Nothing contained in this publication shall constitute any warranty, guarantee or liability for Lufthansa Technik AG, its subsidiaries and affiliates but is for information purposes only. Accordingly, Lufthansa Technik AG its subsidiaries and affiliates neither expressly nor conclusively accept responsibility or liability for the actuality, accuracy and completeness of the statements and information contained in this publication. Follow our blog to receive updates: http://www.BPinPM.net For additional information, please contact: [email_address] Lufthansa Technik AG, HAM TQ32/D Weg beim Jäger 193 22335 Hamburg, Germany

Editor's Notes

  1. Participants: Aviation Defense Production Service Company
  2. Turtle is ISO cert.f.