The document discusses best practices for integrating normative and legislative requirements into business processes. It addresses key questions such as how to connect requirements to processes, check conformity, determine relevance, and get updates on changing requirements. Common practices include registering all relevant requirements in a database and assigning them to processes. Promising practices involve directly integrating interpreted requirements into process descriptions and having local experts update requirements.

1. Thomas Jussen, Mirko Kloppenburg
Best Practice in Process Management
Lufthansa Technik AG
Management System, HAM TQ32/D Integration of requirements into processes
Weg beim Jäger 193
22335 Hamburg Hamburg, March 2012

2. Overview
Integration of normative and legislative requirements into processes
Questions answered by workshop key findings:
 How to connect requirements and processes?
 How to check conformity?
 How to decide about relevance of requirements?
 How to get information about changing requirements?
Best Practice in Process Management
Integration of requirements – February 2012, Page 2
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3. How to connect requirements and processes?
Common practice:
 Registration of all “relevant” requirements in
management system database
(e.g., into interpreted tasks, objects, etc.)
 Assignment of requirements to processes
(e.g., processes, activities, documents, roles,
organizational units)
 Proof of conformity by system-based reports
Promising practice:
 Integration of interpreted requirements into process descriptions allows
employees to be in compliance to requirements based on management
system
Best Practice in Process Management
Integration of requirements – February 2012, Page 3
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4. How to check conformity?
Two different approaches:
a) Annual conformity evaluation of all processes
b) Conformity check before publishing of every single process
Best Practice in Process Management
Integration of requirements – February 2012, Page 4
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5. How to decide about relevance of requirements?
Possible criteria to consider integration of requirements:
 Certificate / approval necessary
 External audits foreseeable
 Training of employees does not cover requirements
 Risk assessment indicates necessity
 Application of requirement not obvious
Types of requirements:
 normative (e.g., ISO, EN, OHSAS)
 legislative (e.g., foreign trade law, aviation law, explosives law)
All participants refuse integration of customer-specific requirements!
Best Practice in Process Management
Integration of requirements – February 2012, Page 5
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Subject to restrictions and disclaimer on last page.

6. How to get information about changing requirements?
Common practice:
 Subscription of update services (e.g., Global Norm, QUMedia SARA,
WEKA)
 Contracting of external experts (e.g., for international requirements)
 Continuous communication with authority, norm association etc.
 Integration into development process of laws and norms (e.g., by
commenting on drafts)
Promising practice:
 Update of local requirements in management system by local experts
Best Practice in Process Management
Integration of requirements – February 2012, Page 6
Copyright© Lufthansa Technik AG. All rights reserved.
Subject to restrictions and disclaimer on last page.

7. Overview
Integration of normative and legislative requirements into processes
Questions answered by workshop key findings:
 How to connect requirements and processes?
 How to check conformity?
 How to decide about relevance of requirements?
 How to get information about changing requirements?
Best Practice in Process Management
Integration of requirements – February 2012, Page 7
Copyright© Lufthansa Technik AG. All rights reserved.
Subject to restrictions and disclaimer on last page.

8. Follow our blog to receive updates:
http://www.BPinPM.net
For additional information, please contact:
Mirko.Kloppenburg@BPinPM.net
Lufthansa Technik AG, HAM TQ32/D
Weg beim Jäger 193
22335 Hamburg, Germany
Thank you for your attention.
Copyright© Lufthansa Technik AG. All rights reserved.
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Best Practice in Process Technik AG,
Integration of requirements – February 2012, Page 8
its subsidiaries and affiliates neither expressly nor conclusively accept responsibility or liability for the actuality, accuracy and
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completeness of the statementsrights information contained in this publication.
Subject to restrictions and disclaimer on last page.