This document discusses benchmarking and competitive strategy. It defines benchmarking as continuously identifying, understanding, and adapting outstanding practices from inside and outside an organization to improve performance. Some key points made include: benchmarking can help organizations eliminate trials and errors, speed up improvements, and significantly boost overall performance by learning from others' experiences. The document also outlines three major advantages of benchmarking - product/process improvement, reduced time and costs, and competitive strategy development. It provides examples of organizations recognized for their benchmarking like Intel, Honda, and Toyota.