Extraordinary bosses see the business as a symbiotic system where diversity thrives. They empower employees and encourage teamwork and collaboration across departments. In contrast, average bosses view the business as a conflict, build silos, and micromanage employees. Extraordinary bosses inspire people through purpose and shared goals, while average bosses rely on fear to motivate.

2. AVERAGE BOSSES EXTRA ORDINARY BOSSES
 See business as a  See business as a symbiosis
conflict between where the most diverse firm
companies, is most likely to survive and
departments and thrive.
groups.  They naturally create teams
 They build huge armies that adapt easily to new
of "troops" to order markets and can quickly
about, demonize form partnerships with other
competitors as companies, customers ... and
"enemies," and treat even competitors.
customers as "territory"
to be conquered.

3. AVERAGE BOSSES EXTRA ORDINARY BOSSES
 Consider their company  See their company as a
to be a machine with collection of individual
employees as cogs. hopes and dreams, all
 They create rigid connected to a higher
structures with rigid rules purpose.
and then try to maintain  They inspire employees to
dedicate themselves to the
control by "pulling success of their peers and
levers" and "steering the therefore to the
ship." community–and company–
at large.

4. AVERAGE BOSSES EXTRA ORDINARY BOSSES
 Want employees to do  Set a general direction and
exactly what they're told. then commit themselves to
 They're hyper-aware of obtaining the resources
anything that smacks of that their employees need
insubordination and create
to get the job done.
environments where
individual initiative is  They push decision making
squelched by the "wait and downward, allowing teams
see what the boss says" form their own rules and
mentality. intervening only in
emergencies.

5. AVERAGE BOSSES EXTRA ORDINARY BOSSES
 see employees as inferior,  treat every employee as if he
immature beings who simply or she were the most
can't be trusted if not important person in the firm.
overseen by a patriarchal  Excellence is expected
management.
 Employees take their cues
everywhere, from the loading
from this attitude, expend dock to the boardroom. As a
energy on looking busy and result, employees at all levels
covering their behinds. take charge of their own
destinies.

6. AVERAGE BOSSES EXTRA ORDINARY BOSSES
 See fear--of getting fired,  Inspire people to see a
of ridicule, of loss of better future and how
privilege--as a crucial way they'll be a part of it.
to motivate people.  As a result, employees
work harder because they
 As a result, employees and believe in the
managers alike become organization's goals, truly
paralyzed and unable to enjoy what they're doing
make risky decisions. and (of course) know they'll
share in the rewards.

7. AVERAGE BOSSES EXTRA ORDINARY BOSSES
 See change as both  See change as an inevitable
complicated and part of life.
threatening, something to  While they don't value
be endured only when a change for its own sake,
firm is in desperate shape. they know that success is
 They subconsciously only possible if employees
torpedo change ... until it's and organization embrace
too late. new ideas and new ways of
doing business

8. AVERAGE BOSSES EXTRA ORDINARY BOSSES
 Adhere to the old IT-centric  See technology as a way to
view that technology is free human beings to be
primarily a way to strengthen
management control and creative and to build better
increase predictability. relationships.
 They install centralized  They adapt their back-
computer systems that office systems to the tools,
dehumanize and antagonize like smart phones and
employees.
tablets, that people
actually want to use.

9. AVERAGE BOSSES EXTRA ORDINARY BOSSES
 Buy into the notion that work  See work as something
is, at best, a necessary evil. that should be inherently
 They fully expect employees
to resent having to work, and enjoyable–and believe
therefore tend to therefore that the most
subconsciously define important job of manager
themselves as oppressors and is, as far as possible, to put
their employees as victims. people in jobs that can and
Everyone then behaves
accordingly. will make them truly
happy.