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Behind the Scenes:
              Brands and Blogger Relations
              Programs
              Minnesota Bloggers Conference | September 22, 2012
              Lauren Melcher
Elevating The Conversation                                         Page 1
©WEBER SHANDWICK 2012 All rights reserved
I see the blogger world from
                                            multiple angles




Elevating The Conversation                                       Page 2
©WEBER SHANDWICK 2012 All rights reserved
“The organizing principle of how
                                                                                    we live, work and play [the web]
                                                                                    is moving away from being built
                                                                                    around content, and is being
                                                                                    rebuilt around people.”
                                                                                            - Mark Zuckerberg




The Update Meeting                          19 April 2012                                              Page 3
Elevating The Conversation                  ©WEBER SHANDWICK 2012 All rights reserved                  Page 3
©WEBER SHANDWICK 2012 All rights reserved
“Lasting and substantive
   change can be best effected
   by a group of people
   connected to each other, to a
   leader and to an idea.”
            - Seth Godin, Tribes




Elevating The Conversation                  Page 4
©WEBER SHANDWICK 2012 All rights reserved
Translation for brands:
                   make business
                  social by design




Elevating The Conversation                  Page 5
©WEBER SHANDWICK 2012 All rights reserved
The Opportunity
                         for Brands

          Engage influencers as a
             strategic and creative
        discipline – one that starts
         with a relationship-based
              versus transactional
       approach, and is always on.




Elevating The Conversation                  Page 6
©WEBER SHANDWICK 2012 All rights reserved
The Opportunity
                       for Bloggers

             Develop meaningful,
        two-way relationships with
       brands, through products or
        experiences, and leverage
                those relationships
                  for future growth.




Elevating The Conversation                  Page 7
©WEBER SHANDWICK 2012 All rights reserved
The “new” pyramid of influence
     Our job (PR) is to make a concerted effort to bring influencers into our clients’ businesses,
     and to institutionalize dialogue and relationship building throughout the pyramid


                                                               Semi-pro content creators
                                                 Editors
                                                               Content bloggers/enthusiasts who
                                                               expect to be paid
                                                                    Social publishers
                                                                    Enthusiasts looking for content
                                                                    and non-cash social currency
                                                                          Super fans
                                                                          Brand advocates seeking
                                                                          brand perks and recognition



                                            Fans & Followers




Elevating The Conversation                                                             Page 8
©WEBER SHANDWICK 2012 All rights reserved
How are brands innovating
     around people?




Elevating The Conversation                  Page 9
©WEBER SHANDWICK 2012 All rights reserved
Nike, intel and beats




     More than a megaphone
     Top of the pyramid influencer partnership can be built into the business
     itself…applying the qualities that made them compelling figures to help
     market from the inside out.




                                                         How does this apply to you as a blogger?

Elevating The Conversation                                                      Page 10
©WEBER SHANDWICK 2012 All rights reserved
Milk Processor Education Program (got milk? Campaign)




     Real-time engagement
     The Breakfast Project for Milk centers on active listening to uncover influencers who
     can participate in a content program centered on breakfast




                                               Are the things you’re tweeting, posting and photographing the things with
                                            which you’d like to be identified in a Radian6 search or on a blogger research list?
Elevating The Conversation                                                                             Page 11
©WEBER SHANDWICK 2012 All rights reserved
Let’s Go Somewhere Cool




Elevating The Conversation                                   Page 12
©WEBER SHANDWICK 2012 All rights reserved
U.S. Army – Inspire Stories:
                                            Engages and Inspires Bloggers
                                            through Authentic Army
                                            Experiences

                                            13 blogger experiences since 2010

                                            12,000,000 impressions



Elevating The Conversation                                            Page 13
©WEBER SHANDWICK 2012 All rights reserved
CUSTOM BLOGGER EXPERIENCES

                                            • Influential chef and food blogger Matt
                                              Armendariz observing the U.S. Army Culinary
                                              Cup Competition

                                            • Online marketing blogger Lee Odden jumping
                                              with the Army Golden Knights

                                            • Technology blogger David Banks from
                                              GeekDad and WIRED.com experiencing the
                                              use of video training simulation at the Combat
                                              Simulations Unit

                                            • Fitness blogger and digital mom Leah Segedie
                                              participating in mini-greening (aka boot camp)
                                              and receiving a first-hand look at fitness and
                                              nutrition for privates at Fort Benning

                                            • Daddy blogger and Huffington Post contributor
                                              Ron Mattock’s spending time with Soldiers in
                                              elite training at Airborne School and learning
                                              from father Soldiers about their duel lives as
                                              servicemen and fathers

Elevating The Conversation                                                 Page 14
©WEBER SHANDWICK 2012 All rights reserved
HOW?

                                            Media relations approach:

                                            - Account team or client creates
                                              opportunities based on upcoming events,
                                              campaign goals or cultural trends
                                            - Army account team researches potential
                                              participants
                                                  - Calculates potential reach and
                                                      amplification
                                            - Initial pitch
                                            - Relationship-building stage
                                            - Experience execution stage
                                            - Follow-up content creation and
                                              syndication
Elevating The Conversation                                              Page 15
©WEBER SHANDWICK 2012 All rights reserved
A Passion for Pork from Farm to Fork


                                             Program goals:

         Develop a program that will increase the level of
                trust suburban Minnesota Moms have in
                          Minnesota Pig Farmers by 5%.

                      Foster relationships within suburban
                communities by helping to feed at least 1,500
                                      local families in need.




Elevating The Conversation                                      Page 16
©WEBER SHANDWICK 2012 All rights reserved
• 39 tour participants in 2011-12
                                            • 50% lifestyle or food bloggers
                                            • Participants encouraged to post photos,
                                              tweet and write blog posts on their own
                                              platforms or the Oink Outings blog
                                            • On average, post-tour surveys indicated a
                                              50-79% increase in trust




Elevating The Conversation                                            Page 17
©WEBER SHANDWICK 2012 All rights reserved
My best advice:

                                                     Blogger relations program
                                                     opportunities are unpredictable


                                                     To be invited, you need to make
                                                     yourself easy to identify and
                                                     contact



                                                     Professionalism is key




                                                     Brands are looking for ROI



                                                     Best to be an active participant
                                                     (not a passive observer)

Elevating The Conversation                                         Page 18
©WEBER SHANDWICK 2012 All rights reserved
To be invited, you need to make
                   yourself easy to identify and contact




       Active participation in:
       • Facebook groups
       • LinkedIn groups
       • Twitter chats


Elevating The Conversation                                 Page 19
©WEBER SHANDWICK 2012 All rights reserved
Brands are looking for ROI
                   Most invest in real-time monitoring of actions to track earned media value.

                   Insights from digital/social analytics data drive and inform future programs by
                   interpreting the implications behind the numbers.




Elevating The Conversation                                                            Page 20
©WEBER SHANDWICK 2012 All rights reserved
Best to be an active participant (not a passive observer)

                               Invite       Connect              Browse
                Dear Jeff,
                We love your blog and
                we think your passion
                for design and music
                makes you a perfect fit
                for the Acura VIP
                Network. Join us!


                                                               Audience driven
                   Collaborate/Grab         Share               social actions




Elevating The Conversation                                        Page 21
©WEBER SHANDWICK 2012 All rights reserved
My best advice:

                                                     Blogger relations program
                                                     opportunities are unpredictable


                                                     To be invited, you need to make
                                                     yourself easy to identify and
                                                     contact



                                                     Professionalism is key




                                                     Brands are looking for ROI



                                                     Best to be an active participant
                                                     (not a passive observer)

Elevating The Conversation                                         Page 22
©WEBER SHANDWICK 2012 All rights reserved
Lauren Melcher
       Digital Strategist
       @lgmelcher
       lmelcher@webershandwick.com




Elevating The Conversation                  Page 23
©WEBER SHANDWICK 2012 All rights reserved

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Behind the Scenes: Brands and Blogger Relations Programs

  • 1. Behind the Scenes: Brands and Blogger Relations Programs Minnesota Bloggers Conference | September 22, 2012 Lauren Melcher Elevating The Conversation Page 1 ©WEBER SHANDWICK 2012 All rights reserved
  • 2. I see the blogger world from multiple angles Elevating The Conversation Page 2 ©WEBER SHANDWICK 2012 All rights reserved
  • 3. “The organizing principle of how we live, work and play [the web] is moving away from being built around content, and is being rebuilt around people.” - Mark Zuckerberg The Update Meeting 19 April 2012 Page 3 Elevating The Conversation ©WEBER SHANDWICK 2012 All rights reserved Page 3 ©WEBER SHANDWICK 2012 All rights reserved
  • 4. “Lasting and substantive change can be best effected by a group of people connected to each other, to a leader and to an idea.” - Seth Godin, Tribes Elevating The Conversation Page 4 ©WEBER SHANDWICK 2012 All rights reserved
  • 5. Translation for brands: make business social by design Elevating The Conversation Page 5 ©WEBER SHANDWICK 2012 All rights reserved
  • 6. The Opportunity for Brands Engage influencers as a strategic and creative discipline – one that starts with a relationship-based versus transactional approach, and is always on. Elevating The Conversation Page 6 ©WEBER SHANDWICK 2012 All rights reserved
  • 7. The Opportunity for Bloggers Develop meaningful, two-way relationships with brands, through products or experiences, and leverage those relationships for future growth. Elevating The Conversation Page 7 ©WEBER SHANDWICK 2012 All rights reserved
  • 8. The “new” pyramid of influence Our job (PR) is to make a concerted effort to bring influencers into our clients’ businesses, and to institutionalize dialogue and relationship building throughout the pyramid Semi-pro content creators Editors Content bloggers/enthusiasts who expect to be paid Social publishers Enthusiasts looking for content and non-cash social currency Super fans Brand advocates seeking brand perks and recognition Fans & Followers Elevating The Conversation Page 8 ©WEBER SHANDWICK 2012 All rights reserved
  • 9. How are brands innovating around people? Elevating The Conversation Page 9 ©WEBER SHANDWICK 2012 All rights reserved
  • 10. Nike, intel and beats More than a megaphone Top of the pyramid influencer partnership can be built into the business itself…applying the qualities that made them compelling figures to help market from the inside out. How does this apply to you as a blogger? Elevating The Conversation Page 10 ©WEBER SHANDWICK 2012 All rights reserved
  • 11. Milk Processor Education Program (got milk? Campaign) Real-time engagement The Breakfast Project for Milk centers on active listening to uncover influencers who can participate in a content program centered on breakfast Are the things you’re tweeting, posting and photographing the things with which you’d like to be identified in a Radian6 search or on a blogger research list? Elevating The Conversation Page 11 ©WEBER SHANDWICK 2012 All rights reserved
  • 12. Let’s Go Somewhere Cool Elevating The Conversation Page 12 ©WEBER SHANDWICK 2012 All rights reserved
  • 13. U.S. Army – Inspire Stories: Engages and Inspires Bloggers through Authentic Army Experiences 13 blogger experiences since 2010 12,000,000 impressions Elevating The Conversation Page 13 ©WEBER SHANDWICK 2012 All rights reserved
  • 14. CUSTOM BLOGGER EXPERIENCES • Influential chef and food blogger Matt Armendariz observing the U.S. Army Culinary Cup Competition • Online marketing blogger Lee Odden jumping with the Army Golden Knights • Technology blogger David Banks from GeekDad and WIRED.com experiencing the use of video training simulation at the Combat Simulations Unit • Fitness blogger and digital mom Leah Segedie participating in mini-greening (aka boot camp) and receiving a first-hand look at fitness and nutrition for privates at Fort Benning • Daddy blogger and Huffington Post contributor Ron Mattock’s spending time with Soldiers in elite training at Airborne School and learning from father Soldiers about their duel lives as servicemen and fathers Elevating The Conversation Page 14 ©WEBER SHANDWICK 2012 All rights reserved
  • 15. HOW? Media relations approach: - Account team or client creates opportunities based on upcoming events, campaign goals or cultural trends - Army account team researches potential participants - Calculates potential reach and amplification - Initial pitch - Relationship-building stage - Experience execution stage - Follow-up content creation and syndication Elevating The Conversation Page 15 ©WEBER SHANDWICK 2012 All rights reserved
  • 16. A Passion for Pork from Farm to Fork Program goals: Develop a program that will increase the level of trust suburban Minnesota Moms have in Minnesota Pig Farmers by 5%. Foster relationships within suburban communities by helping to feed at least 1,500 local families in need. Elevating The Conversation Page 16 ©WEBER SHANDWICK 2012 All rights reserved
  • 17. • 39 tour participants in 2011-12 • 50% lifestyle or food bloggers • Participants encouraged to post photos, tweet and write blog posts on their own platforms or the Oink Outings blog • On average, post-tour surveys indicated a 50-79% increase in trust Elevating The Conversation Page 17 ©WEBER SHANDWICK 2012 All rights reserved
  • 18. My best advice: Blogger relations program opportunities are unpredictable To be invited, you need to make yourself easy to identify and contact Professionalism is key Brands are looking for ROI Best to be an active participant (not a passive observer) Elevating The Conversation Page 18 ©WEBER SHANDWICK 2012 All rights reserved
  • 19. To be invited, you need to make yourself easy to identify and contact Active participation in: • Facebook groups • LinkedIn groups • Twitter chats Elevating The Conversation Page 19 ©WEBER SHANDWICK 2012 All rights reserved
  • 20. Brands are looking for ROI Most invest in real-time monitoring of actions to track earned media value. Insights from digital/social analytics data drive and inform future programs by interpreting the implications behind the numbers. Elevating The Conversation Page 20 ©WEBER SHANDWICK 2012 All rights reserved
  • 21. Best to be an active participant (not a passive observer) Invite Connect Browse Dear Jeff, We love your blog and we think your passion for design and music makes you a perfect fit for the Acura VIP Network. Join us! Audience driven Collaborate/Grab Share social actions Elevating The Conversation Page 21 ©WEBER SHANDWICK 2012 All rights reserved
  • 22. My best advice: Blogger relations program opportunities are unpredictable To be invited, you need to make yourself easy to identify and contact Professionalism is key Brands are looking for ROI Best to be an active participant (not a passive observer) Elevating The Conversation Page 22 ©WEBER SHANDWICK 2012 All rights reserved
  • 23. Lauren Melcher Digital Strategist @lgmelcher lmelcher@webershandwick.com Elevating The Conversation Page 23 ©WEBER SHANDWICK 2012 All rights reserved