The Department of Administrative Reforms & Public Grievances, Government of India, organized the 2nd 'District Collectors Conference', which took place on the 6th & 7th of September in New Delhi. Over 30 district collectors participated, making presentations on best practices to overcome challenges faced in the sectors of rural development, education, urban development, law & order, and disaster management. 
 
The Planning Commission is providing these presentations for the public to see examples of the good work being done by young IAS officers in the field, and to promote cross-learning and innovation.

1. DISTRICT ADMINISTRATION, BARPETA
Time is neutral and does not change things. With courage and initiative, leaders change things.
Jesse Jackson
Without initiative, leaders are simply workers in leadership positions.
Bo Bennett
You must be the change you wish to see in the world.
Mahatma Gandhi
Siddharth Singh
DC Barpeta

2. At a glance Journey So far….
 Population-16,93,622
 Area- 2282 Sq. Km
 Literacy-63.81%
 Huge riverine areas
 Proactive FLOOD management
 Ethnic conflict management
 Employee Welfare measures
Barpeta – let’s get to know better
The woods are lovely, dark, and deep,
But I have promises to keep,
And miles to go before I sleep,
And miles to go before I sleep.
http://barpeta.gov.in/index.htm

3. Some Starts…Initiatives taken…
 GOAL - Delivery of services in a SMART way
 S = Specific
 M = Measurable
 A = Achievable
 R = Relevant
 T = Time-bound
 Background
 PERCEPTION - People’s perception of Government and public offices shaped by
services rendered like issuance of certificates/permissions, etc
 DC office in Barpeta had no specific time period for providing various services
 Huge delays in issuance of various certificates leading to different allegations against
staff ,officers

4. PUBLIC FACILITATION CENTRE

5. Public Facilitation Centre……
An existence with a difference
 Delivery of fifteen services to the citizens.
 Delivery of Services time bound. (all services delivered within 15 working days)
 SMS Gateway (info of service delivery through sms)
 Service related co-ordination between the office of the Deputy Commissioner and other
offices
 Tracking system in case of delay and pendency.
 In case of rejection, information of the same to the applicant through sms mentioning
ground of rejection.
 Integration of Public Grievance Cell with PFC
 Three window access:-
* Receipt
* Issue
* Public Complaints
 PFC database maintained through up to date MIS

6. Fifteen point services to be delivered…..
1 PERMANENT RESIDENTIAL CERTIFICATE
2 NEXT OF KIN CERTIFICATE
3 NON CREAMY LAYER CERTIFICATE
4 DELAYED BIRTH/DEATH CERTIFICATE
5 CASTE CERTIFICATE (SC)
6 CASTE CERTIFICATE (ST)
7 CASTE CERTIFICATE (OBC/MOBC)
8 SENIOR CITIZEN CERTIFICATE
9 CERTIFIED COPY OF COURT ORDER
10 JAMABANDI COPY
11 BAKIJAI CLEARANCE CERTIFICATE
12 CERTIFIED COPY OF ELECTORAL ROLL
13 PERMISSION FOR SPECIAL EVENTS
14 LAND VALUATION CERTIFICATE
15 LAND SALE PERMISSION

7. Work Flow of PFC
Application received at PFC
Cataloging/Entry in Data base/Receipt
given
Service delivered
Certificate/Service Ready/Sms sent
Report received from Office
Dispatch to concerned office for
verification

8. So, what are these changes…
Earlier System Present System
1. Applications received in the Branch Applications received in PFC
2. No definite time earmarked
(from 1week to more than a
year)
Service delivery within 15 working days
3. Sequential processing leading
to delays
Parallel processing (in case verification is
required from two or more offices)
4. No information about the
documents required for a
service
Requirement of documents for services
displayed at PFC
5. Time consuming and inefficient Quick, hassle free and transparent

9. Cumulative Report of PFC, Barpeta
Dated: 02/05/2012 to 04/09/2013
Sl.
No
Name of Services Cumulative Rejected Ready Total No. of
Services
Delivered
Total
Pending
01 Permanent Residence Certificate 948 83 10 835 20
02 Next of Kin Certificate 268 21 8 234 5
03 Non Creamy Layer Certificate 114 8 8 98 0
04 Birth & Death Certificate 374 37 10 324 3
05 Scheduled Caste Certificate 2449 300 40 2051 58
06 Scheduled Tribe Certificate 487 14 15 450 8
07 OBC/MOBC Certificate 1329 75 25 1208 21
08 Senior Citizen Certificate 4 0 0 4 0
09 Certified Copy of Court Order 91 4 5 78 4
10 Jamabandi Copy 6327 329 108 5792 98
11 Bakijai Clearance Certificate 348 9 4 333 2
12 Certified Copy of Electoral Roll 63 2 4 55 2
13 Permission for Special Events 390 4 0 362 24
14 Land Valuation Certificate 8 0 0 8 0
15 Land Sale Permission 9737 38 305 9194 200
Total 22937 924 542 21026 445

10. THANK YOU