Bài viết này Thuctap chia sẻ cho các bạn về Báo cáo thực tập tiếng anh -Kỹ năng giao tiếp trong bán hàng mà có thể các bạn chưa biết, bổ sung ý tưởng vào bài làm của mình ngay nhé. Liên hệ với AD qua Zalo: 0934.536.149
The internship was in the sales department of a mid-sized Turkish plastics company. Key responsibilities included developing sales strategies, managing account executives, conducting market research, and attending domestic and international trade fairs. The internship provided valuable experience in sales, customer relations, and business management. Recommendations for improving the company included strengthening quality management, better responding to customer needs, and increasing employee involvement. The intern gained confidence and insight into whether a sales career was a good fit.
This document summarizes a summer internship project at an education and job placement company. The internship involved duties in marketing, business development, and general management. The intern learned skills in team management, client handling, time management, and gained industrial experience. The intern conducted research on the company's business development and customer retention strategies to attract and retain customers. Some limitations of the internship study included difficulties communicating with customers and officials due to time constraints. Recommendations include increasing promotions and revising lengthy recruitment policies.
The document discusses the importance of employee training and development for small businesses. It outlines the benefits of training, which include increased productivity, reduced turnover, and financial gains. It also discusses how to plan an effective training program, including assessing needs, setting goals and objectives, selecting trainees and training methods, administering training, and evaluating the results. Key points are that training should be ongoing, not just for new employees, and that a well-planned, structured program aligned with business strategy and objectives is more likely to succeed than an unplanned approach.
The document provides an overview of DDVskills, a training and development company focused on customer service excellence and sales workshops. It summarizes their services which include tailored classroom workshops, telephone skills training, one-on-one coaching, and training consulting. Their workshops are designed to improve customer satisfaction, staff morale and productivity. Testimonials from past clients in various industries praise the impact of the training.
Golden Heritage Polytechnic College offers flexible scheduling and distance learning options to cater to working students by offering courses after typical working hours, on weekends, and through online and modular formats. This allows students to continue their education while maintaining employment. The college focuses on people by offering an affordable tuition, processes through its scheduling approaches, programs like online and modular learning during the pandemic, and performances by continuously improving its services through teacher training and student orientations. Marketing plays an important role in business success by defining goals, assigning departmental responsibilities, and weighing opportunities while connecting them to a company's vision.
The document is a report submitted by Omar Hady Faruqui on their summer internship at Total Trade Pvt Ltd. It discusses their roles in Total Trade's customer service department, including handling customer inquiries, resolving issues, and providing support. It also provides an overview of Total Trade, describing it as a US-based international trade company focusing on exports from China. As part of the internship, Omar helped Total Trade generate sales of Rs 66 lakhs within 6 weeks through social media marketing and advertisements.
This is my one month internship report done at Fizz E- Ventures Pvt Ltd during my UG Degree at Loyola College, Chennai. This is just to aid for those who are looking in for an internship report online. Hope this gives you a rough idea on how to go about . However plagiarism would be disrespectful.
Thank you
This document discusses measuring employee performance in a company. It thanks God and the lecturer for their help. The assignment aims to understand how BPJS Employment and Health company measures employee performance through products, services, and regular performance evaluations. It recognizes room for improvement and welcomes feedback to strengthen the assignment. It was submitted by Group 5 of the International Management Department at Andalas University on February 25, 2015.
The internship was in the sales department of a mid-sized Turkish plastics company. Key responsibilities included developing sales strategies, managing account executives, conducting market research, and attending domestic and international trade fairs. The internship provided valuable experience in sales, customer relations, and business management. Recommendations for improving the company included strengthening quality management, better responding to customer needs, and increasing employee involvement. The intern gained confidence and insight into whether a sales career was a good fit.
This document summarizes a summer internship project at an education and job placement company. The internship involved duties in marketing, business development, and general management. The intern learned skills in team management, client handling, time management, and gained industrial experience. The intern conducted research on the company's business development and customer retention strategies to attract and retain customers. Some limitations of the internship study included difficulties communicating with customers and officials due to time constraints. Recommendations include increasing promotions and revising lengthy recruitment policies.
The document discusses the importance of employee training and development for small businesses. It outlines the benefits of training, which include increased productivity, reduced turnover, and financial gains. It also discusses how to plan an effective training program, including assessing needs, setting goals and objectives, selecting trainees and training methods, administering training, and evaluating the results. Key points are that training should be ongoing, not just for new employees, and that a well-planned, structured program aligned with business strategy and objectives is more likely to succeed than an unplanned approach.
The document provides an overview of DDVskills, a training and development company focused on customer service excellence and sales workshops. It summarizes their services which include tailored classroom workshops, telephone skills training, one-on-one coaching, and training consulting. Their workshops are designed to improve customer satisfaction, staff morale and productivity. Testimonials from past clients in various industries praise the impact of the training.
Golden Heritage Polytechnic College offers flexible scheduling and distance learning options to cater to working students by offering courses after typical working hours, on weekends, and through online and modular formats. This allows students to continue their education while maintaining employment. The college focuses on people by offering an affordable tuition, processes through its scheduling approaches, programs like online and modular learning during the pandemic, and performances by continuously improving its services through teacher training and student orientations. Marketing plays an important role in business success by defining goals, assigning departmental responsibilities, and weighing opportunities while connecting them to a company's vision.
The document is a report submitted by Omar Hady Faruqui on their summer internship at Total Trade Pvt Ltd. It discusses their roles in Total Trade's customer service department, including handling customer inquiries, resolving issues, and providing support. It also provides an overview of Total Trade, describing it as a US-based international trade company focusing on exports from China. As part of the internship, Omar helped Total Trade generate sales of Rs 66 lakhs within 6 weeks through social media marketing and advertisements.
This is my one month internship report done at Fizz E- Ventures Pvt Ltd during my UG Degree at Loyola College, Chennai. This is just to aid for those who are looking in for an internship report online. Hope this gives you a rough idea on how to go about . However plagiarism would be disrespectful.
Thank you
This document discusses measuring employee performance in a company. It thanks God and the lecturer for their help. The assignment aims to understand how BPJS Employment and Health company measures employee performance through products, services, and regular performance evaluations. It recognizes room for improvement and welcomes feedback to strengthen the assignment. It was submitted by Group 5 of the International Management Department at Andalas University on February 25, 2015.
THC Construction Company was founded in 2016 by four quantity surveyors to become a world-class construction company. Its vision is to achieve high professional standards in work quality and integrated services. The company culture focuses on customer first, teamwork, diversity, and integrity. The organizational chart shows departments like finance, marketing, HR, contracts, and project management. Training methods include mentoring/coaching, lectures, and role-playing/simulation to develop staff skills and change attitudes. Mentors guide new employees one-on-one while lectures provide general information and classroom learning. Role-playing helps staff understand different viewpoints and problem-solve through realistic scenarios.
This report discusses training needs for employees of Decathlon, a French sports equipment retailer. It recommends that training include both hard skills like product knowledge, as well as soft skills such as communication, attitude and customer service. A competency mapping process is outlined to identify the key skills required for each role. Suggested training methods include behavioural training to build skills like teamwork, confidence and patience; as well as domain knowledge training and business communication skills. The goal is to transform employees into "brands" that provide customers a superior experience.
This document discusses training and development programs in the fast food industry. It aims to analyze how training impacts employee and business performance. Training methods commonly used in fast food include job shadowing, where new employees observe experienced workers, and instructional courses, where trainees learn job skills and best practices from coaches. The objectives are to see how training helps employees perform jobs and improves expertise, productivity, and performance over time. Potential outcomes of training include enhanced overall and competitive business performance, better understanding of processes for new employees, and increased job satisfaction, retention, and flexibility. Training programs are presented as beneficial recruitment and retention tools that improve business operations and returns on investment.
Strategic Human Resource
Management Plan
NAME OF YOUR COMPANY
Your Name
Date, 2015
AMP-434
Instructor T. Love
TABLE OF CONTENTS
Section 1 #
Introduction #
background & history #
section 2 #
corporate statements #
Mission #
Vision #
Values #
section 3 #
SWOT Analysis #
Strengths #
Weaknesses #
Opportunities #
Threats #
section 4 #
organizational strategy action plan #
SMART Goals #
section 5 #
conclusion #
GRAND CANYON UNIVERSITY SCENARIO GENERATOR
Module 6 Scenario: Performance Management Cycle
Type: Family Business
Size: Medium Size Company
Sector: Flower Shop
Funding: Investors/Lenders
Stakeholders:
Investors/Lenders
Decision makers:
Managers
Formal organization:
LLC
Human Resources Department:
Pay-for service arrangement: temporary agency
Stage in Organizational Lifecycle:
Birth
THESE ARE THE GIVEN CONSTRAINTS:
ORGANIZATIONAL BACKGROUND:
Founded in: 1963
Dedicated to: The company thrives to provide the best possible
experience to all of its business partners and clients.
Culture Our culture is akin to that of a small family. All our
employees are partners in the business, share our success, and help us
sustain the core values that make us successful.
Structure: Our organization is very flat and consists of three tiers:
owners, managers, and non-manager employees.
Mission statement: To ensure that each customer receives prompt,
professional, friendly, and courteous service. To maintain a
professional and friendly environment for our cusotmers and staff. To
provide at a fair price using only quality components. To ensure that
all customers and staff are treated with the respect and dignity they
deserve. To thank each customer for the opportunity to serve them. By
maintaining these objectives we shall be assured of a fair profit that
will allow us to contribute to the community we serve.
Vision statement: Within the next five years, we will become a leading
provider of products and services to small businesses by providing
page 1 / 4
customizable, user-friendly solutions scaled to small business needs.
INTEGRITY: By dealing honestly with our clients, staff, vendors and
community.
RESPONSIBILITY: By considering the environment in which we do
business, community views and the common good.
PROFITABILITY: By being aware that an appropriate level of profit is
necessary to maintain our business and allow our values to continue to
be observed.
Values statement: In conducting our business, we will realize our
vision by performing our affairs so that our actions provide
confirmation of the high value we place on:
Present goals: To reduce delivery and distribution time of products
and services. To reduce the number and frequency of customer
complaints, and to improve the response time of customers inquiries.
Past goals: To reduce employee turnover by 20 percent by introducing a
new employee assistance program. To improve productivity by
implementing a company-wide tra.
Global entrepreneurs - product packagingAIESECGreece
This document discusses customer segments, value propositions, job descriptions, and financial structures for global entrepreneur internships. It considers business students, young people passionate about entrepreneurship, and innovative startups as key customer segments. Strong value propositions include professional development, challenging work, understanding startups, and affordable initial costs. Job descriptions cover areas like project management, marketing, finance, sales, and HR. Financial structures could involve fees from the intern or startup to cover accommodations and AIESEC services. Questions are posed about optimizing these areas to make the internships most impactful and profitable.
In performing our assignment, we had to take help and guideline of some respected persons, who deserve our greatest gratitude. We would like to show our gratitude to our supportive lecturer, Sir Firdaus for giving us a good guideline throughout a numerous consultations. We would also like to expand our deepest gratitude to all those who have directly and indirectly guided us in writing this assignment.
Many people, especially our classmates and team members itself, have made a valuable comment and suggestions on this proposal which give us an inspiration to improve our assignment. We thank all the people for their help directly and indirectly to complete our assignment.
This industrial training report summarizes Noor Saadah Binti Ismail's training at Telekom Malaysia Berhad in Kuantan, Pahang. The report outlines the objectives of industrial training as providing students opportunities to apply their knowledge, get practical work exposure, and develop skills. It then describes Telekom Malaysia's organizational structure and the departments focused on marketing, support, and small and medium enterprise customers. The report details Noor's activities in the SME unit, including managing customer data, forms, and bills. It concludes that the training provided new experiences and skills that can be applied to future work.
THC Construction Company was founded in 2016 by four quantity surveyors to become a world-class construction company. The company aims to provide high quality construction services through a customer-first culture, emphasis on teamwork, and commitment to integrity. The organizational chart includes a CEO, general manager, financial, marketing, HR/administration, and contract/tendering departments to oversee projects and operations.
Multimediacollegeeastern Slide Presentation Latihan Industri (sem7) FINAL SEM...Kalam Pensell
This document provides details about an industrial training report submitted by Syarifah Nuramalia Binti Syed Zakaria at Multimedia College Eastern. The objectives of the training were to expose students to effective management practices, cultivate responsibility, and link theory to practical applications. Tasks performed during the training included inputting data, managing forms, updating records, communicating with customers, and using office equipment. Both advantages like developing work skills and disadvantages like a need for more creative programs were noted. Skills learned included using Microsoft Office programs and completing assigned work.
The Student Trapti Khandelwal is a Final Year Student of Dezyne E' cole college doing her BBA.. This Project has been undertaken by the Student during her Summer Internship at Future Group,Home Town. The Topic of her Internship is Marketing in Home Furnishing Retail.
The document introduces Corporate Energy Train, a training program aimed at developing soft skills in corporate employees. It discusses how technical skills alone are insufficient for career success. The program will provide affordable training in various soft skills like communication, leadership, creativity and more. Employees and employers can benefit from improved performance and results. Groups of qualified trainers will conduct sessions at company premises to help employees enhance their skills and career prospects through this continuous training program.
This 1-day training program aims to improve customer satisfaction, both external and internal, at the Philippine Veterans Affairs Office (PVAO). It will teach PVAO employees in supervisory roles how smooth internal relationships and effective communication are crucial for providing excellent external customer service and accomplishing the organization's mission. The training covers topics like understanding one's role in office management, records management, communication skills, conflict resolution, professionalism, and management principles. The target participants are 30 PVAO employees in supervisory or secretarial positions. The estimated total cost of the training program is 14,045 Philippine pesos.
This document provides an overview of a sales training program study conducted at Aircel Ltd. It begins with an introduction describing how sales training is important for increasing employee satisfaction and organizational productivity. It then discusses the concept of sales training, different types of sales training programs including on-the-job training and organized training. The document also outlines the sales training process at Aircel and benefits of sales training for employees like individual development and self-motivation. It concludes by describing steps to make sales training effective.
Concern for Information PrivacyA number of reports and studies r.docxdonnajames55
Concern for Information Privacy
A number of reports and studies relate the various concerns that individuals and organizations have about information privacy. Search the Internet for statistics on the level of concern either individuals or organizations have about sharing information electronically. Note any benefits reported as trade-offs that might overcome these concerns for sharing information. Based on the research, write one page essay.
CUSTOMER SATISFACTION AND CUSTOMER LOYALTY 1
SATISFACTION AND LOYALTY OF THE CUSTOMER 4
Customer Satisfaction and Customer Loyalty
Mary Reshard
Org 575- Critical Evaluation of Research and Theory
Colorado State University – Global Campus
Dr. Woodruff Thomas
March 6, 2017
Table of Contents
Section I - Organizational Problem or Opportunity 3
Description of the Problem or Opportunity 3
Purpose of the Investigation 3
Management/Business Questions 3
Research Question 1 ………………………………………………………………………….
Research Question 2…………………………………………………………………………..
Research Question 3………………………………………………………………………….
Intended Audience 4
Summary of Section Highlights 4
Section II – Problem or Opportunity Background) 5
Definition of Terms 5
Management Question or Management Dilemma Related Topics 5
Current State of the Target Organization 5
Relevant Organizational Processes or Systems or Functions 5
Relevant Theory 6
Summary of Section Highlights 6
References 7
Section I - Organizational Problem or Opportunity
The report will show the connection between customer satisfaction and customer loyalty. Customer satisfaction is an important matter in business. Satisfied customers often refer other customers to the business by word of mouth and by doing so this leads to revenue growth. Meeting the needs of the customer has an impact on the business outcomes. Knowing how to transform customer form just being satisfied to loyal is important to the growth of the business. The only way to improve business is to listen to the needs of the customers and what he or she really wants is beneficial to the business. Customer satisfaction helps companies calculate sales and measure customer satisfaction over a period of time. Research permits the company to see where the strength and weakness of the company and allows the company to improve on the quality of services that the customer value. Customer loyalty relies on the customer service that he or she receives from the company and that includes the hairdresser skills , communication, and the service provided to the customer.
Employees play a major part in customer service and in order to maintain a plesant work environment the employees must have the proper training so that he or she will know what is expected of him or her in the workplace. Macik & Nalewajek (2014) stated the main task of salon is to encourage not only the customer but also the hairdresser and to stay because when the hairdresser changes workplace, the clients follows hence there should be implemented sui.
This document discusses various aspects of employee involvement including motivation, teamwork, training, feedback, and empowerment. It describes theories of motivation like hygiene theory and discusses the benefits of teamwork. It emphasizes the importance of communication, training, recognition, and feedback in motivating employees. It also discusses empowering employees and teams to take responsibility and ownership for continuous improvement.
NCV 4 Management Practice Hands-On Support Slide Show - Module 3Future Managers
This slide show complements NCV 4 Management Practice Hands-On Training by Bert Eksteen & Anthony Hill, published by Future Managers Pty Ltd. For more information visit our website www.futuremanagers.net
The document describes the key functional areas or departments of an organization called Caledonian Health & Fitness. It discusses the personnel/human resources, sales/marketing, finance, and purchases departments. For each department, it outlines the main tasks and responsibilities and provides examples of job roles within each department.
This document provides testimonials from financial advisors in Mexico and South Africa who completed a sales training course. The advisors found the practical skills taught in the 5-day intensive course immediately useful for improving their sales techniques and relationships with clients. One advisor saw an 18% increase in business after the training. The course focused on listening to clients, understanding their needs and goals, and providing proper advice rather than just selling products to meet quotas. It taught communication, prospecting, needs analysis, time management, value propositions and other sales skills. The trainer, Maurice Jonker, is an award-winning advisor and accredited facilitator who helps advisors evolve into trusted business partners for their clients.
The document provides an agenda and overview for an interim management induction workshop. The workshop aims to help participants decide if interim management is the right career choice for them and provide tools to successfully develop an interim management career. The agenda covers topics such as the interim management market, critical competencies of interim managers, finding work, and setting up an interim management business. It also includes exercises for participants to reflect on their career goals and strengths.
Developing Branch Managers to be super performers.docxMaxwell Ranasinghe
This document describes a workshop for developing branch managers into super performers. It aims to help new managers adjust to their new responsibilities and leadership roles through training on topics like understanding the internal/external environment, developing needed skills, changing attitudes, developing leadership abilities, effective team development, negotiation skills, decision making tools, and creating/implementing strategic marketing plans. The workshop is offered in either a 3-day residential or 5-day non-residential format and covers these topics through lectures, discussions, exercises and videos. The fee ranges from Rs. 275,000 for the residential option to Rs. 60,000 per day for the non-residential option.
Danh Sách 200 Đề Tài Luận Văn Thạc Sĩ Quản Trị Nguồn Nhân Lực, 9 Điểm. Những đề tài thạc sĩ chọn lọc, VIẾT THUÊ LUẬN VĂN THẠC SĨ. ZALO/TELEGRAM 097 193 864
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THC Construction Company was founded in 2016 by four quantity surveyors to become a world-class construction company. Its vision is to achieve high professional standards in work quality and integrated services. The company culture focuses on customer first, teamwork, diversity, and integrity. The organizational chart shows departments like finance, marketing, HR, contracts, and project management. Training methods include mentoring/coaching, lectures, and role-playing/simulation to develop staff skills and change attitudes. Mentors guide new employees one-on-one while lectures provide general information and classroom learning. Role-playing helps staff understand different viewpoints and problem-solve through realistic scenarios.
This report discusses training needs for employees of Decathlon, a French sports equipment retailer. It recommends that training include both hard skills like product knowledge, as well as soft skills such as communication, attitude and customer service. A competency mapping process is outlined to identify the key skills required for each role. Suggested training methods include behavioural training to build skills like teamwork, confidence and patience; as well as domain knowledge training and business communication skills. The goal is to transform employees into "brands" that provide customers a superior experience.
This document discusses training and development programs in the fast food industry. It aims to analyze how training impacts employee and business performance. Training methods commonly used in fast food include job shadowing, where new employees observe experienced workers, and instructional courses, where trainees learn job skills and best practices from coaches. The objectives are to see how training helps employees perform jobs and improves expertise, productivity, and performance over time. Potential outcomes of training include enhanced overall and competitive business performance, better understanding of processes for new employees, and increased job satisfaction, retention, and flexibility. Training programs are presented as beneficial recruitment and retention tools that improve business operations and returns on investment.
Strategic Human Resource
Management Plan
NAME OF YOUR COMPANY
Your Name
Date, 2015
AMP-434
Instructor T. Love
TABLE OF CONTENTS
Section 1 #
Introduction #
background & history #
section 2 #
corporate statements #
Mission #
Vision #
Values #
section 3 #
SWOT Analysis #
Strengths #
Weaknesses #
Opportunities #
Threats #
section 4 #
organizational strategy action plan #
SMART Goals #
section 5 #
conclusion #
GRAND CANYON UNIVERSITY SCENARIO GENERATOR
Module 6 Scenario: Performance Management Cycle
Type: Family Business
Size: Medium Size Company
Sector: Flower Shop
Funding: Investors/Lenders
Stakeholders:
Investors/Lenders
Decision makers:
Managers
Formal organization:
LLC
Human Resources Department:
Pay-for service arrangement: temporary agency
Stage in Organizational Lifecycle:
Birth
THESE ARE THE GIVEN CONSTRAINTS:
ORGANIZATIONAL BACKGROUND:
Founded in: 1963
Dedicated to: The company thrives to provide the best possible
experience to all of its business partners and clients.
Culture Our culture is akin to that of a small family. All our
employees are partners in the business, share our success, and help us
sustain the core values that make us successful.
Structure: Our organization is very flat and consists of three tiers:
owners, managers, and non-manager employees.
Mission statement: To ensure that each customer receives prompt,
professional, friendly, and courteous service. To maintain a
professional and friendly environment for our cusotmers and staff. To
provide at a fair price using only quality components. To ensure that
all customers and staff are treated with the respect and dignity they
deserve. To thank each customer for the opportunity to serve them. By
maintaining these objectives we shall be assured of a fair profit that
will allow us to contribute to the community we serve.
Vision statement: Within the next five years, we will become a leading
provider of products and services to small businesses by providing
page 1 / 4
customizable, user-friendly solutions scaled to small business needs.
INTEGRITY: By dealing honestly with our clients, staff, vendors and
community.
RESPONSIBILITY: By considering the environment in which we do
business, community views and the common good.
PROFITABILITY: By being aware that an appropriate level of profit is
necessary to maintain our business and allow our values to continue to
be observed.
Values statement: In conducting our business, we will realize our
vision by performing our affairs so that our actions provide
confirmation of the high value we place on:
Present goals: To reduce delivery and distribution time of products
and services. To reduce the number and frequency of customer
complaints, and to improve the response time of customers inquiries.
Past goals: To reduce employee turnover by 20 percent by introducing a
new employee assistance program. To improve productivity by
implementing a company-wide tra.
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This document discusses customer segments, value propositions, job descriptions, and financial structures for global entrepreneur internships. It considers business students, young people passionate about entrepreneurship, and innovative startups as key customer segments. Strong value propositions include professional development, challenging work, understanding startups, and affordable initial costs. Job descriptions cover areas like project management, marketing, finance, sales, and HR. Financial structures could involve fees from the intern or startup to cover accommodations and AIESEC services. Questions are posed about optimizing these areas to make the internships most impactful and profitable.
In performing our assignment, we had to take help and guideline of some respected persons, who deserve our greatest gratitude. We would like to show our gratitude to our supportive lecturer, Sir Firdaus for giving us a good guideline throughout a numerous consultations. We would also like to expand our deepest gratitude to all those who have directly and indirectly guided us in writing this assignment.
Many people, especially our classmates and team members itself, have made a valuable comment and suggestions on this proposal which give us an inspiration to improve our assignment. We thank all the people for their help directly and indirectly to complete our assignment.
This industrial training report summarizes Noor Saadah Binti Ismail's training at Telekom Malaysia Berhad in Kuantan, Pahang. The report outlines the objectives of industrial training as providing students opportunities to apply their knowledge, get practical work exposure, and develop skills. It then describes Telekom Malaysia's organizational structure and the departments focused on marketing, support, and small and medium enterprise customers. The report details Noor's activities in the SME unit, including managing customer data, forms, and bills. It concludes that the training provided new experiences and skills that can be applied to future work.
THC Construction Company was founded in 2016 by four quantity surveyors to become a world-class construction company. The company aims to provide high quality construction services through a customer-first culture, emphasis on teamwork, and commitment to integrity. The organizational chart includes a CEO, general manager, financial, marketing, HR/administration, and contract/tendering departments to oversee projects and operations.
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This document provides details about an industrial training report submitted by Syarifah Nuramalia Binti Syed Zakaria at Multimedia College Eastern. The objectives of the training were to expose students to effective management practices, cultivate responsibility, and link theory to practical applications. Tasks performed during the training included inputting data, managing forms, updating records, communicating with customers, and using office equipment. Both advantages like developing work skills and disadvantages like a need for more creative programs were noted. Skills learned included using Microsoft Office programs and completing assigned work.
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This 1-day training program aims to improve customer satisfaction, both external and internal, at the Philippine Veterans Affairs Office (PVAO). It will teach PVAO employees in supervisory roles how smooth internal relationships and effective communication are crucial for providing excellent external customer service and accomplishing the organization's mission. The training covers topics like understanding one's role in office management, records management, communication skills, conflict resolution, professionalism, and management principles. The target participants are 30 PVAO employees in supervisory or secretarial positions. The estimated total cost of the training program is 14,045 Philippine pesos.
This document provides an overview of a sales training program study conducted at Aircel Ltd. It begins with an introduction describing how sales training is important for increasing employee satisfaction and organizational productivity. It then discusses the concept of sales training, different types of sales training programs including on-the-job training and organized training. The document also outlines the sales training process at Aircel and benefits of sales training for employees like individual development and self-motivation. It concludes by describing steps to make sales training effective.
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Concern for Information Privacy
A number of reports and studies relate the various concerns that individuals and organizations have about information privacy. Search the Internet for statistics on the level of concern either individuals or organizations have about sharing information electronically. Note any benefits reported as trade-offs that might overcome these concerns for sharing information. Based on the research, write one page essay.
CUSTOMER SATISFACTION AND CUSTOMER LOYALTY 1
SATISFACTION AND LOYALTY OF THE CUSTOMER 4
Customer Satisfaction and Customer Loyalty
Mary Reshard
Org 575- Critical Evaluation of Research and Theory
Colorado State University – Global Campus
Dr. Woodruff Thomas
March 6, 2017
Table of Contents
Section I - Organizational Problem or Opportunity 3
Description of the Problem or Opportunity 3
Purpose of the Investigation 3
Management/Business Questions 3
Research Question 1 ………………………………………………………………………….
Research Question 2…………………………………………………………………………..
Research Question 3………………………………………………………………………….
Intended Audience 4
Summary of Section Highlights 4
Section II – Problem or Opportunity Background) 5
Definition of Terms 5
Management Question or Management Dilemma Related Topics 5
Current State of the Target Organization 5
Relevant Organizational Processes or Systems or Functions 5
Relevant Theory 6
Summary of Section Highlights 6
References 7
Section I - Organizational Problem or Opportunity
The report will show the connection between customer satisfaction and customer loyalty. Customer satisfaction is an important matter in business. Satisfied customers often refer other customers to the business by word of mouth and by doing so this leads to revenue growth. Meeting the needs of the customer has an impact on the business outcomes. Knowing how to transform customer form just being satisfied to loyal is important to the growth of the business. The only way to improve business is to listen to the needs of the customers and what he or she really wants is beneficial to the business. Customer satisfaction helps companies calculate sales and measure customer satisfaction over a period of time. Research permits the company to see where the strength and weakness of the company and allows the company to improve on the quality of services that the customer value. Customer loyalty relies on the customer service that he or she receives from the company and that includes the hairdresser skills , communication, and the service provided to the customer.
Employees play a major part in customer service and in order to maintain a plesant work environment the employees must have the proper training so that he or she will know what is expected of him or her in the workplace. Macik & Nalewajek (2014) stated the main task of salon is to encourage not only the customer but also the hairdresser and to stay because when the hairdresser changes workplace, the clients follows hence there should be implemented sui.
This document discusses various aspects of employee involvement including motivation, teamwork, training, feedback, and empowerment. It describes theories of motivation like hygiene theory and discusses the benefits of teamwork. It emphasizes the importance of communication, training, recognition, and feedback in motivating employees. It also discusses empowering employees and teams to take responsibility and ownership for continuous improvement.
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This slide show complements NCV 4 Management Practice Hands-On Training by Bert Eksteen & Anthony Hill, published by Future Managers Pty Ltd. For more information visit our website www.futuremanagers.net
The document describes the key functional areas or departments of an organization called Caledonian Health & Fitness. It discusses the personnel/human resources, sales/marketing, finance, and purchases departments. For each department, it outlines the main tasks and responsibilities and provides examples of job roles within each department.
This document provides testimonials from financial advisors in Mexico and South Africa who completed a sales training course. The advisors found the practical skills taught in the 5-day intensive course immediately useful for improving their sales techniques and relationships with clients. One advisor saw an 18% increase in business after the training. The course focused on listening to clients, understanding their needs and goals, and providing proper advice rather than just selling products to meet quotas. It taught communication, prospecting, needs analysis, time management, value propositions and other sales skills. The trainer, Maurice Jonker, is an award-winning advisor and accredited facilitator who helps advisors evolve into trusted business partners for their clients.
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إضغ بين إيديكم من أقوى الملازم التي صممتها
ملزمة تشريح الجهاز الهيكلي (نظري 3)
💀💀💀💀💀💀💀💀💀💀
تتميز هذهِ الملزمة بعِدة مُميزات :
1- مُترجمة ترجمة تُناسب جميع المستويات
2- تحتوي على 78 رسم توضيحي لكل كلمة موجودة بالملزمة (لكل كلمة !!!!)
#فهم_ماكو_درخ
3- دقة الكتابة والصور عالية جداً جداً جداً
4- هُنالك بعض المعلومات تم توضيحها بشكل تفصيلي جداً (تُعتبر لدى الطالب أو الطالبة بإنها معلومات مُبهمة ومع ذلك تم توضيح هذهِ المعلومات المُبهمة بشكل تفصيلي جداً
5- الملزمة تشرح نفسها ب نفسها بس تكلك تعال اقراني
6- تحتوي الملزمة في اول سلايد على خارطة تتضمن جميع تفرُعات معلومات الجهاز الهيكلي المذكورة في هذهِ الملزمة
واخيراً هذهِ الملزمة حلالٌ عليكم وإتمنى منكم إن تدعولي بالخير والصحة والعافية فقط
كل التوفيق زملائي وزميلاتي ، زميلكم محمد الذهبي 💊💊
🔥🔥🔥🔥🔥🔥🔥🔥🔥
Báo cáo thực tập tiếng anh -Kỹ năng giao tiếp trong bán hàng
1. Báo cáo thực tập tiếng anh -Kỹ năng giao
tiếp trong bán hàng
TABLE OF CONTENTS
ACKNOWLEDGEMENT
DIAGRAMS
TABLE
CHAPTER 1. OVERVIEW OF LIGHTING TRADE AND SERVICES
COMPANY LIMITED
1.1. History and development of Lighting Trade And Services Company Limited
1.1.1 History of Lighting Trade And Services Company Limited
1.1.2. The process of development
1.2. Functions, mission, structure
1.2.1. Functions
1.2.2. Missions
1.3 The company organization structure
1.3.1. Organizational structure
1.3.2. Functions and duties of department
II.SALES OPERATION AT LIGHTING TRADE AND SERVICES
COMPANY LIMITED
2.1. Prepare for sale
2.2. Search and screening
2.3. Reach, and appointment setting
2.4. Introduction and presentation
2.5. Fix the comments or objection handling rejection, persuade customers.
2.6. Unity, signed contract
2.7. Customer care.
III.WORK ASSIGNMENT
3.1. Work assignments
I was assigned as customer care staff.
3.2. Assigned job description
3.2.1. Get a list of customers from customer care staff
3.2.2. Call to customer
3.2.3.Note information
3.2.4. Return list for superior
CHAPTER 4 INTERNSHIP SUMMARY
4.1 New Skills Acquired and Skills Improved
4.2 Management techniques observed.
4.3 Classroom skills employed
4.4 Problem encountered
4.5 Lesson learned
2. CHAPTER 5: EVALUATION
5.1 Self-evaluation and recommendations
5.2 Conclusion
REFERENCESCHAPTER 5: EVALUATION
5.1 Self-evaluation and recommendations
Self-evaluation
After internship time, the student learnt a lot from Lighting Trade And Services
Company Limited. This will be the good skills and knowledge that support
student for coming jobs. Now the student feel more confident and experienced
on real working more than just learning at shool.
- Some skills needed for work:
- Patience
- Attentiveness.
- Clear Communication Skills.
- Ability to Use "Positive Language”
- Acting Skills
- Time Management Skills.
- Ability to "Read" Customers
- Being a creative people
- Thinking different
- Knowing how to communicate with other
- Working confidently within a group
Presenting a strong,professional and positive image to others
Recommendations
For school
After experiencing an internship, the student highly suggest main
recommendation to our school. The soft skills should be strongly taught in the
class. Nowadays, there are a wide range of other qualities that recruiters look for
in potential candidates. These are often referred to as “soft skills”. In today’s
ever-competitive job market, the measure of an individual’s general career
success is the ability to use these soft skills to adapt to any assignment. It cannot
be expressed adequately how important soft skills are and how they can position
a candidate for success in the workplace
For future internship
- Don’t be shy to enjoy the intership.
- Make friends with all people from the departments as you will need their
supports.
- Be comfortable to ask questions to them and support them.
- Make a list of all the things you want to learn
5.2 Conclusion
Firstly, the student highly appreciate the people at Lighting Trade And Services
Company Limited. They try their best to support the student to complete the
report well. Especially, the student would like to thanks to two departments
including import-export department and sales department. They never mind
reminding me whenever the student has mistaks. Then they are very friendly to
3. correct all mistakes with their kindness.
In addition, the student would like to say thanks to all the teachers who correct
my mistakes during intership. You are very kind and great to your students. The
student alsi highly respect and grateful all of my teachers. The student wish all
of you health, luck and success.
In the internship, I have been more mature and confidence for my future jobs.
Strong points
After all, the student realize that all the skills and knowledge learnt from our
school are good and useful for us when we graduate and work. Because we can
apply our knowled and our skills in real working.
Weak points
However, practice in our school is just little. Thus we needmore practice to
make sure that we cannot confuse when joining real working.
Finally, the student has a great time to study in Van Hien university with my
friends. The student would like to thanks to our teachers again and the student
ensure that studying in Van Hien university is always kept my mind.
Lighting Trade And Services Company Limited should closely match the middle
parts such as administrative personnel, sales and other departments to help
interns complete best practice process.
Lighting Trade And Services Company Limited Corporation need to give staff a
text template to manage unified work to employees recorded in the process of
practice as the location has flyers, website has posted news, how the
consultation results.
Lighting Trade And Services Company Limited should create conditions to
employees exposed the fact products help to better understand the product:
In the process of receiving the request and advise the customers, because have
not experienced so many errors and this caused great influence to the sales
process so Lighting Trade And Services Company Limited should just teach
more in this period.
Organizational activities In the sales staff, the company needs to adjust:
The number of members of each group should only from 5-7 people
Duration: 25 days
This will ensure better performance of tasks set out
Regular training for instructions how to search effectively clients through direct
instruction in parallel with theoretical knowledge.
Innovative training methods: direct interaction between staff and management,
to avoid the direct training from officers down to the employees.
Compensation should be joined by an "expert" to take out the policies consistent
with corporate funding as well as consistent with the psychology staff,
encourage employees to work.
The industrial equipment market is recovering. Along with the ventilation of the
State policy in recent times, the industry will have to change. Despite still
having no less difficult and subject to stiff competition from rivals, but Viet
Nam Industrial Import & Export Corporation is gradually asserting the prestige
4. brand, and grow strong.
After the internship at the company, I feel the sales activities of the company are
relatively complete, professional and reasonable. Besides that I have seen are
getting weak, the company's strengths in sales activities.
Because of the time and conditions of knowledge also many limitations, so the
opinions of topical reports only for individuals. I hope that with this
contribution, the company will improve the sales activities, gradually evolved to
become the leading enterprise in the field of industrial equipment sales.
Once again I sincerely thank the dedicated teacher's Guide with Viet Nam
Industrial Import & Export Corporation helped me complete this internship
report