1. Roya Sorahpoor
195 Armstrong Cres, Bradford ON, L3Z 0L3 sorahpoor@gmail.com 416-770-6263
Objective: looking to obtain a position as a client service representative.
Highlights of Qualifications:
• Excellent bilingual communication skills
• Cultural awareness and sensitivity
• Exceptionally professional demeanor
• Ability to work in fast-paced environment and multitask.
• Hard worker, quick learner and ability to assume responsibility
• Responsible, dependable, punctual; take pride in work.
• Leadership skills, time management, able to obtain and develop staff, strategic thinker
and result oriented.
Work Experience:
Aldo group Inc 2016-present
Assistant Manager Vaughan
• Managed and motivated a team to increase sales and ensure efficiency
• Analyzed sales figures and forecast future sales
• Dealt with staffing issues such as interviewing potential staff, conducting appraisal and
performance reviews
• Responding to customer complaints and comments
• Tour the sales floor regularly, talked to colleagues and customers and identified or solved
urgent issues
• Dealt with sales, as and when required.
Able Translation Ltd 2006-present
Interpreter/ Translator Mississauga
• Translate sentences spoken and written in English/ Farsi (Persian) and vice versa
• Check original to ensure that translation is accurate
• Adopt translations to grade levels as instructed
• Proof read and edit written materials
• Interpreted questions, answers and concerns of clients.
Browns Shoes Inc. 2009-2015
Store Manager Toronto
• Managed and motivated a team to increase sales and ensure efficiency
• Analyzed sales figures and forecast future sales

2. • Dealt with staffing issues such as interviewing potential staff, conducting appraisal and
performance reviews
• Responding to customer complaints and comments
• Tour the sales floor regularly, talked to colleagues and customers and identified or solved
urgent issues
• Dealt with sales, as and when required.
Harvey's Restaurant 2004-2008
Supervisor Windsor
• Assisted with maintenance as well as other tasks assigned on daily basis
• Prepared food efficiency in a minimal amount of time and worked with the culture of
group
• Accurately balanced cash receipts in a busy, high-pressured environment and
accompanied managers to make bank deposits.
• Overshadowed inventory to be done most accurately, tried to keep the waste of food at a
minimal level, placed orders online and maintained conception of “first in first out”, maintained
the freshness of the food products.
Education:
• Liberal Art and Science Diploma- Seneca 2008-2009
• General Art and Science Diploma- Seneca 2009-2010
• Personal Support Worker Diploma- Everest College 2012-2013
• Mathematics Diploma ( Iran ) 2002
References Upon Request