This document discusses key performance indicators (KPIs) for a benefits assistant position. It provides examples of KPIs, performance appraisal forms, and the steps to create KPIs for this role. Mistakes to avoid when developing KPIs are also outlined, such as creating too many KPIs or ones that do not link to the organization's strategy. Finally, different types of KPIs are defined, including process, input, output, leading, and lagging KPIs.