The document discusses the four perspectives of the Balanced Scorecard model: financial, internal business process, learning and growth, and customer. Each perspective has a key question to guide measurement and analysis. The financial perspective focuses on economic value creation. The internal business process perspective focuses on productivity, efficiency, and quality. The learning and growth perspective focuses on supporting high employee performance. And the customer perspective focuses on meeting customer requirements. Together, analyzing these four perspectives using metrics provides a balanced view of an organization.