The document discusses a lawyer's law firm considering using Backlog to help manage their workload. Currently they struggle with tracking task progress, locating the most recent files, accumulating knowledge, quantifying and visualizing work, and feeling isolated working alone. Backlog was selected due to its ability to set deadlines and statuses, maintain a file list, save by project/task, provide an overview UI and attribute-based reporting, and give a sense of team participation. Some ongoing focuses are reducing task addition stress, making monthly progress visible, providing deadline reminders, customizing for contract work attributes, and regularly reviewing usage rules. Results have included problem resolution, but challenges remain regarding task setup difficulty, time charging integration, dependence on Word,