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BA 257 C1.C2
- 4. In February 2007, cancelled more than 1,000 flights due to an ice storm.
- 12. Possible Results & Obstacles to Implementation: JetBlue
- 26. Possible Results & Obstacles to Implementation: VA
Editor's Notes
- Usually US flights Others include: the Caribbean, Bahamas, Bermuda, Columbia, Costa Rica, Jamaica, and Mexico Accolades & Awards
- The problem for JetBlue Airways, was that once flights were canceled, especially in a mass amount, their information system did a poor job of tracking where crew members were. For example flight attendants would call in from one location and the system would want to reschedule them as if they were from another. In 2007 when 1,000 flights were canceled, mass chaos broke out because of this. JetBlue Airways quickly found out they needed an information system that could better track employees and serve customers.
- In order to prevent the chaos from happening again there are a few things JetBlue can do. First the company should prepare for the worst, before it happens. Although they were able to rebuilt a system meltdown during the middle of a meltdown, they should have had a system in place to quickly change the computers faults before they occurred. Another solution may include allowing the crew better access to phones and the internet where they can verify their location more frequently. If the crew routinely makes updates to their locations in the system themselves through this communication it is less likely that the computers will be out of sync. The third way JetBlue can help to prevent future problems with their IT system is to make practicing IT meltdowns a part of their training. If employees are able to practice procedures for IT mishaps during training or as part of a seminar several times a year it will become more natural for them to deal with it and better serve customers.
- For the Veterans Administration the IT problem was much greater, in that it was a threat to patient safety. In August 2007, a small, undocumented change to the organizations IT system caused the staff not to be able to log onto their two most important information systems: Vista (Veterans Health Information Systems and Technology Architecture) and CPRS (Computerized Patient Record System). Without access to these doctors, nurses, and other staff were not able to attain patient records.
- The easiest solution to resolve the VA’s problem would be to start where they left off. See who was last in the system or the possibilities of who may have changed anything. If they can quickly decipher who may have made a change that person can most likely change it back and allow the system to run. A second solution to the problem is to have a user name and password that is a system or master override. With this, one person can allow access to the system to maintain daily operation until the IT problem can be resolved and staff members can go back to regularly using their own user names. A third solution for the VA would be to keep paper reports for current patients while they are in the facility. After the patient has left the facility for one month recycle the paperwork to keep it from building up.