B4 - Have end-users fall in love with SharePoint again through meaningful adoption best practices - Jussi Mori
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Most endusers "hate" SharePoint. The reason to this is many faceted. In this session I want to look at SharePoint project why most of them fail from End-User perspective. As a balance to the challenges we have, I want to show measures how to make your end-users fall in love with SharePoint again and how businesses can take the most out of their expensive information and collaboration platform investments.
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B4 - Have end-users fall in love with SharePoint again through meaningful adoption best practices - Jussi Mori
- 1. Have End-Users fall in Love with SharePoint through meaningful User Adoption best practices @JussiMori#SPSMonaco
- 2. #SPSMonaco
- 3. • Senior Technology Consultant O365 @ UMB AG • Office Server and Services MVP from 2013 till 2016 • Organizer SharePoint Saturday Helsinki & Zurich • Author and Public Speaker • Certified Gamification Designer (Octalysis Group) • Big time Star Wars and Lord of the Rings Fan! • Half Finnish, half Swiss <WhoAmi>Jussi Mori</WhoAmi>
- 4. • There are over 2 Million Saunas in Finland • There are only 16 people per square kilometre • Finns have the highest coffee consumption in the world (12kg annually in average)... And also icecream! • Most World Rally Championship titles in the world (14) • There are about 180’000 lakes in Finland and more than 300’000 islands First, some facts about Finland…
- 5. Also, Finland is very beautiful! More facts about Finland…
- 6. But in their own way very charming… Finnish people can be kind of weird…
- 7. Now, some facts about Switzerland… • Every canton has its own school and tax system • ”CH” means Confederatio Helvetica • Europes largest Clockface is in Zurich (St. Peter Church) • There are more banks in Switzerland than dentists • You can lease a cow and get your own cheese from your leased cow
- 8. More facts about Switzerland Also Switzerland is breathtakingly beautiful
- 9. LETS TALK ABOUT MAKING USER ADOPTION GREAT AGAIN… #UserAdoptionRocks
- 10. Why do End-Users “hate” SharePoint? #UserAdoptionRocks
- 11. Why do End-Users “hate” SharePoint? Source: https://www.tallyfox.com/insight/tallyfox-searches-you-why-do-sharepoint-users-hate-sharepoint Some testimonials… • ”It is not the technology that is failing the organisation in as much as it is the organisation failing the technology, specifically citing inadequately developed business strategies as barriers to SharePoint adoption.” • “I think most people's point is they don't need something so heavy-handed as SharePoint. I imagine if SharePoint was designed properly I bet it would be beautiful. We use hosted SharePoint at work and it's nice, but we're only using 3% of it. We have 3 hosted sites with a few files on it.” • “My present hell involves half a dozen wikis, a few SharePoint sites and a "who knows what's going on here" public folder system. If I search for documentation on a support process for a client, I get concerned when the documentation I do find is dated 2008 or something like that. Is newer documentation somewhere else? Where, then?” #UserAdoptionRocks
- 12. Why do End-Users “hate” SharePoint? What I think is the worst part… Most first time End-Users feel stupid, using SharePoint or Office365 Apps the first time they use it. And you don’t want your users to feel stupid. Never… #UserAdoptionRocks
- 13. LET’S LOOK AT SOME MORE END-USER CHALLENGES… #UserAdoptionRocks
- 14. Are we addicted to Smartphones? Source: http://www.pcworld.com/article/2047477/nerd-interrupted-inside-a-smartphone-addiction-treatment-center.html Actually, we’re addicted to information. And at the opposite of addiction is human connection… #UserAdoptionRocks
- 15. We live in the age of Information(obesity) We are hyperconnected in the virtual world, but disconnected from the real world and the ones close to us… #UserAdoptionRocks
- 16. We live in the age of digital tranformation What to do when (ro)bots take over? It’s already happening today… #UserAdoptionRocks
- 17. Do we see meaning and value in our daily work? Are we and our work truly valued and appreciated? #UserAdoptionRocks
- 18. How about End-User Training and Empowerment? • Classic ways of end user training do not suffice anymore. • 80% of learned information is lost within one week when not immediately used in practice after training. #UserAdoptionRocks
- 19. SO WHAT CAN BE DONE? LET’S FOCUS ON THE HUMAN BEING FOR ONCE… #UserAdoptionRocks
- 20. Tapping into the positive motivational power of games… #UserAdoptionRocks
- 21. Tapping into the positive motivational power of games… FoldIt Minecraft ”Play is the highest form of research” – Albert Einstein #UserAdoptionRocks
- 22. What is Gamification? Gamification is Behavior or Motivation ”Hacking”. Gamification is the utilization of Game-Like motivational elements in a non-game context. Gamifcation allows the paradigm shift from process or function focused design towards human focused design. #UserAdoptionRocks
- 23. People are different. That makes User Adoption hard. Really hard! Source: Octalysis framework by @YukaiChou Source: Player types by Andrzej Marczewski #UserAdoptionRocks
- 24. User Adoption as a Journey. And each path has its differences Extrinsic motivators Intrinsic motivators Adoption time and rate Discovery Onboarding Productivity Mastery #UserAdoptionRocks
- 25. Ok cool, but what now about SharePoint and Office365? It is hard for End Users to adopt fully to SharePoint or Office 365 technologies because: • People forget quickly • People are lazy • People are impatient • People HATE to feel stupid! #UserAdoptionRocks
- 27. What could possibly be done? For starters…try this! #UserAdoptionRocks
- 28. Embrace real-time, context based learning systems… Source: http://www.trainengage.com #UserAdoptionRocks
- 29. Other tips and best-practices… • A good designed application is easy to learn, but hard to master.... • Guide your users through the four phases of user adoption and design for each phase different motivational triggers... • Create a ”Win state” for your End Users when using the application. Users must not feel ”stupid”... • Do NOT scope out User Adoption efforts of your SharePoint implementation project!!! • Don’t overload End-Users with Information (learning content). They will never read it! #UserAdoptionRocks
- 30. Would you let anyone driving this car without proper training or guidance? #UserAdoptionRocks
- 31. Concrete strategies for User Adoption… • Make «stuff» easy to understand • «Eat your own dogfood» • Involve End-Users in your SharePoint projects from the start • Create a solid Feedback channel • Use cases, use cases, use cases • Have a business strategy for#UserAdoptionRocks
- 32. Conclusion in how to make users fall in love with SharePoint again Don’t focus on profit, focus on people and profit will follow! #UserAdoptionRocks
- 33. Thanks @JussiMori SeniorTechnology Consultant, UMB AG #SPSMonaco