Transport management

1. ARTONI:
Vernetzte Transportlogistik als Wettbewerbsvorteil
Zell am See – May 23rd, 2012

2. A long time history. Present commitments.
SAP European deploys IT
ArtoniOnLine, 1933
First go CertificationLogistic industry
Qualityenters web Global Forwarding
Artoni Trasporti theservicestechnology industry
Nationallive inroute
Established incoverage of Italy
road
www.artoni.com

3. Quick Facts 2010
REVENUES
MILLION / €
235
490 515 554 598
425
PEOPLE
3.300 211 218
187 198 235
CUSTOMERS
13.000
CO2 TONS
SAVED / YEAR
375 2006
2007
2008
2009
700,000 2010
SHIPMENTS A Revenues €/million Employee
MONTH
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4. Introducing Artoni
Together
with our customers
in the global market
LEAN LOGISTIC
Growing
SAP EWM AND TM
greener
ICT SERVICES
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5. Artoni 34PL ®
Lean Logistic
ICT Services SAP EWM and TM
4PL
B.U. Road & Rail B.U. Contract Logistics B.U. Global forwarding
3PL
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6. From process design to process implementation
Process design,
using lean Artoni’s
six-sigma value chain
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7. From process design to process implementation
Process mapping
using ARIS for SAP
Netweaver
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8. From process design to process implementation
SAP expertise
& Artoni’s strategy
for a state of the art
solution
SAP best practice
and ASAP and RunSAP
in project management
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9. Results
Operational
benefits*
• Key Performance Indicators Impact
• Productivity overall +30%
• Cost per 100Kgs shipped -10%
• Storage space for shipped goods -20%
• Conversion rate for marketing leads +26%
* Results achieved on the pilot project
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10. 3 – analysis and discovery
Artoni’s Landscape Layer 1 - backbone and applications
2 processes
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11. SAP EWM -Extended Warehouse Management
SAP SCM-EWM model:
•Incoming Goods Process
•Internal Moviment Process
•Picking and Packing Process
•Opportunistic Cross - Docking
•Goods Issue Process
•Value Added Service Management
•Returns Process
•Use of RF Environment
•Warehouse Resource Management
•Inventory Management
•Material Flow System (Automatical Warehouse)
•Labor Management (upcoming GO LIVE)
www.artoni.com 11

12. Warehouse scenario
SAP ECC SAP EWM EWM-TM SAP TM
Creation
Sales Orders Planned Transportation Creation
Outbound Deliveries
PPF Requests PI
Change weight or volume
Shipment Requests
Create Outbound qRFC
Transportation Unit
Delivery Orders ALE ALE creation
Freight Unit
Warehouse Activity: wave, Custom
Controlling Monitor
picking, packing.
Freight Document
Yard Management: Planning
- Check-in TU
- Track to door
PI
Final Load material (RF)
for Transportation Unit
Freight Tour (PTA)
Order
PPF
Goods Movements Manual Change
Register GI from TU Create Bill of Lading
Shipment
SO & Freight Invoice order(s)
& Freight Invoice PPF Final Transportation
Delivery order
Verification Requests
Supplier
Customer
PO & Freight Invoice Freight
Freight Invoice
& Freight Invoice Avanzamento Progetto Invoice
Requests
Verification
SAP 12 Request
03/12/2009
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13. Logistics
Direct interface EWM
Overcontrolwith
Full MFS, ofand EWM,
30.000 the
RF devicesdirect interface
Check statusSAP
SAP CRM-EWM
30 resources SAP
between SAPService manager
position of EWM
warehouse each
Warehouse hardware
simplified SAP resource
different items GUI
to the field automation
3.000 warehouse
and PLC. using
for fieldProcess
stored operations
Billing warehouseand
planning
resource, load
Optimized
tasks a day control deck
optimization
graphical layout
More than of the
balancing 1.000
Service manager
level
monitormonitor
custom and stacker
storing
warehouse
monitoring
retrieving task a
cranes
day.
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14. SAP TM - Transportation Management
SAP SCM-TM model
•Master Data: resources, trasportation lanes, location…
•Shipment requests management
•Transport planning
•Sub-contracting
•Customer invoicing
•Supplier invoicing
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15. SAP TM for managing the billing process DONE
ECC PI TM8.0
Delivery
PI Forwarding
Note (Sales
Mapping Order
Order)
Live on SAP TM 8.0
TCM
Calculation
TCM Master Data
Forwarding
Settlement Agreement
Sales Order PI Mapping
document Calculation
Sheets
Tariff tables
Invoice
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16. Road&Rail and Global Forwarding Business Unit– Operation
Processes Project
• Planning & Execution pick up / final deliveries
• Delivery Note entry
• Line-haul management
-1-
Planning and -4-
execution Planning and
collections execution deliveries
Location Location 2
3 Location 3
AR RE MO
Location -3-
Location 1
2 -2- Transactions management & goods
Delivery Note Entry
Location handling
1
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17. Planning tour cockpit
Artoni
Aggiornamento 17:33
RED25 17:17
RED29 17:26
RED39 17:31
RED60 18:10
RED69 18:47
RED96 19:10
Missioni Track
Zone (cella)
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18. Transportation
PipelinePlanning and
GPS localization routing, pick-
Reduce carbon impact
SAP TM and delivery notes
More SD-TM
SAP TM 40.000
than
CRM-TM
SAP CRM40.000 routing
Transportation Entry hour for
billingrules and deliveries
ups lifecycle
opportunity for thru
using & documents a
data-exchange Freight
Delivery Notes in 3
integration for
billingcalculated
process
Sales Marketing
management than 1.700 trucks,
more
optimizationmaintenance
mobile network
day
planning and
Agreement
monitoring day
each
Friendly interface – No
More than 30 marketing
mouse required
Check term linehauls
SAP shipment
Long APO
campaings designed
Salesforce
execution using sales
planning with 1-click
Highexecuted using
and performance and
management
Demand Planning
forecast
usingCRM planning
SAP optimization
forecast and
custom interface
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19. Road & Rail Local Distribution
Efficency
Planning
Operative
procedures
and safety
procedures
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20. Project and system monitoring
using SAP Solution Manager
Monitoring system,
Native syncBusiness
automatic
performances
between warning
and incident
business
management: 24/7
and IT
processes
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21. New General ledger for distribution center
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22. RESOURCES USES
CF
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23. Road distribution
SAP TM in Artoni

24. CRM-TM integration: Agreement Header Data in CRM
DONE
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25. CRM-TM integration: Agreement Header Data in CRM
Header data will map TM Freigh Agreement: DONE
- Customer
- Validity period
- Service type (= TM Tariff)
Freight will map Rate Table with scales (weight, departure/arrival
location)
Additional costs:
Items will map cost element in TM TCCS schema
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26. CRM-TM integration : Additional Services in CRM
Lista varie
Codice Descrizione Valore fisso Valore minimo Valore unitario Valuta Valore %
203041 DIRITTO FISSO 1 0 0 EUR
203042 GDO % sul nolo+disagio (1) 2,3
203049 Località disagiata (J) 0,02 0,2 EUR
203050 Fixed Isole minori
Value/Rate table/calculation method 3
203044 are used consegna manauali items in TCCS schema
Prove to calculate (5)
203053 PIÈ D'OPERA (IMP.AL KG) (2) 0,06 0,6 EUR
203066 Urgenza % su nolo+disagio (E)
203067 Prenotata % su nolo+disag. (PR)
203068 Merce lunga % magg. nolo (S) 0,15 EUR
203069 Alta urbanizzazione (UR) 0,15 1,15 EUR
203070 Triangolazione al kg (TR)
203045 Avviso telefonico urbano (1)
203071 Avviso telefonico extraurb. (0)
203072 Allegati imp.x N° (7)
203073 Mandato assicurativo (MA)
203077 PAC (9)
203090 Dogana estera (DS)
203092 Riconsegna (RI)
203061 Contrassegno (AS)
203094 Giacenza: Riconsegna città 6,5 EUR
203095 Giacenza: Riconsegna provincia 7,5 EUR
203096 Giacenza: Apertura dossier
Additional service costs are mapped in more
than 100 items in TCCS schema
26
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27. CRM-TM integration : Rate Table Interactive Form in CRM
Function to modify scales Wizard to modify scales and Change history
values step-by-step
Weight scale
Business benefit of a wizard usage:
 Accelerate the contract definition
Departure and processes
arrival locations
scales
 Reduce the risk of errors
 Start for standard to define the
Freight value
price list
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28. Delivery Note Creation by EDI
OUTSIDE (EDI) ARTONI
Sap EWM
Logistics
Customer 1
Sap EWM
Customer 2 SAP II Trasportation
Information Sap PI
Interchange Sap ECC
Customer N
Sap ...
Standard
Every type of
Artoni
Message Mapping Message
Structures
Structures
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29. Delivery Note Creation by User
Header section
with required Agreement validation
service in TM and check
information
Sender
Receiver
For Sender and
Receiver we use
address validation
and search on
Hu’s information SAP database of
and additional Business Partner
condition
GOALS:
Correct address
and geo marketing
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30. Planning tour cockpit
Artoni Trasporti S.p.A.
Filiale di Reggio Emilia
x
Via Romania, 22 Artoni
42124 Reggio Emilia – Italy
Dettagli Aggiornamento 17:33
RED25 17:17
RED29 17:26
RED39 17:31
RED60 18:10
RED69 18:47
RED96 19:10
Missioni Track
Zone (cella)
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31. Planning tour cockpit
Artoni
Aggiornamento 17:33
RED25 17:17
RED29 17:26
RED39 17:31
RED60 18:10
RED69 18:47
RED96 19:10
Missioni Track
Zone (cella)
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32. Planning tour cockpit
REN60 Artoni
IT – REGGIO NELL’EMILIA – Reggio
nell’Emilia – Via Giovanni Rinaldi
x Aggiornamento 17:33
Velocità 0 km/h – quadro spento
Ultima rilevaz: 17/04/2012 17:30:04 RED25 17:17
Dettagli – Report Soste - Distinta
RED29 17:26
RED39 17:31
RED60 18:10
RED69 18:47
RED96 19:10
Missioni Track
Zone (cella)
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33. Planning tour cockpit
REN60 Artoni
IT – REGGIO NELL’EMILIA – Reggio
nell’Emilia – Via Giovanni Rinaldi
x Aggiornamento 17:33
Velocità 0 km/h – quadro spento
Ultima rilevaz: 17/04/2012 17:30:04 RED25 17:17
Dettagli – Report Soste - Distinta
RED29 17:26
RED39 17:31
RED60 18:10
RED69 18:47
RED96 19:10
Missioni Track
Zone (cella)
www.artoni.com 33

34. Planning tour cockpit
Artoni
Aggiornamento 17:33
RED25 17:17
RED29 17:26
RED39 17:31
RED60 18:10
RED69 18:47
RED96 19:10
Missioni Track
Zone (cella)
www.artoni.com 34

35. Planning tour cockpit
Operational Artoni
benefits Aggiornamento 17:33
RED25 17:17
• Interactive maps RED29
RED39
17:26
17:31
• Zones hierarchy dependent on service RED60
RED69
18:10
18:47
• Route optimization according to constraints Track
RED96
Missioni
19:10
(timetables, traffic limitations, closing days, truck
Zone (cella)
specs)
• Miles and CO2 reduction due to route
optimization
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36. Delivery Note Creation by User
Header section
with required Agreement validation
service in TM and check
information
Sender
Receiver
For Sender and
Receiver we use
address validation
and search on
Hu’s information SAP database of
and additional Business Partner
condition
The address validation allows the route’s to be GOALS:
determined and calculates the ending time to Correct address
deliver goods and geo marketing
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37. Cost Schema for Freight Orders
FIXED TARIFF
VARIABLE DAILY INCENTIVE.
COSTS DEPENDENT ON: VARIABLE COSTS
DEPENDENT ON : - EXTRA MISSIONS
- WORKED HRS - EXTRA WEIGHT (KG) INCENTIVE
FIXED DAILY (KM)
- MILEAGE
RENTAL TARIFF
DEPENDENT ON:
- VEHICLE TYPE
- DEPRECIATION
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38. TM- Solution Overview
OTTIMIZZAZIONE DEL PERCORSO MONITOR DI PIANIFICAZIONE DEI TOUR
PERCORSO NON OTTIMIZZATO
ASSEGNAZIONE DELPIANIFICAZIONE UN GRUPPO DI
CREAZIONE DEL PERCORSOPIANIFICABILE AL TOUR
MONITOR DI DETTAGLIO PER DEI TOUR
PIANIFICAZIONE GRAFICA DEI ZONA
ANALISI
OTTIMIZZAZIONE DEL PERCORSO
VEICOLO DELLA TOUR
PERCORSO OTTIMIZZATO
SPEDIZIONI DA PIANIFICARE
PERCORSO NON OTTIMIZZATO
ASSEGNAZIONE DEL VEICOLO PIANIFICABILE AL TOUR PIANIFICAZIONE GRAFICA DEI TOUR
PERCORSO OTTIMIZZATO
CREAZIONE DEL PERCORSO PER UN GRUPPO DI ANALISI DI DETTAGLIO DELLA ZONA
SPEDIZIONI DA PIANIFICARE
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39. Managing the shipment’s Tracking:
Artoni Tracking web application for customers
Tracking data of delivery
Search for delivery
Event details
Proof of delivery
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40. SAP Event Management Scenario in Artoni
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41. Driver device
View pending services
list
View detailed service
data
Automated execution
result processing
Selectable unexpected
events reasons
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42. Control Cockpit
Control cockpit used to
check the position of
vehicles, pending and
completed assignments,
planned route.
For each vehicle the following can
be displayed:
Parking report
Services associated to vehicle
Details of each service
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43. Cross-Docking and Goods Handling
SAP EWM in Artoni

44. Cross – Docking and Goods Handling - EWM solution
The EWM solution foresees 3 different warehouse models, on the base of their
position during the goods sorting:
1° HUB: collection goods’ receipt management, opportunistic cross docking after billing, load
management towards next HUB
Intermediate HUB: pure HUB of cross-docking. Reception in truck line entry, internal cross
docking, load management towards next HUB
Last HUB: reception in truck line entry, internal cross docking and load management per vehicle
(after distribution planning)
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45. Cross – Docking and Goods Handling - EWM solution
Milan Departures Warehouse
Layout
- Yard
Management
- Unload Truck - Delivery Note
Management
- Labeling Goods
- Sorting
- Load Truck /
Departures
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46. Contract Logistics
SAP EWM in Artoni
46

47. Artoni Radio Frequency handheld device (picking)
Resouce The system guides the resource on the work:
Management
directly •Different queue of work for resource: the rules are in
in SAP –EWM with Customizied EWM
STD configuration.
•RF Device show only the task assigned to warehouse
operator
•SAP EWM optimises routing in the warehouse
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48. Service monitor for Warehouse Manager
Custom Monitor on
standard Function
Use:
Advancement activities:
Release picking for RF
resource
Check delays in each
warehouse Area
Massive Change
Benefits
High control for the
warehouse manager
Increase efficiency
Prevent delays
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49. Warehouse Monitoring: Yard management
The yard management monitor is
the Standard tool used to
manage the inbound and
outbound flow of vehicles and
allows for parking section
management and warehouse
door assignment.
The SAP system performs
various checks, including whether
the door is already occupied by
other vehicles.
The transportation unit is linked
to the SAP document of the
goods in the swap body
(inbound/outbound delivery) that
must be unloaded in the staging
area.
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50. Automated warehouse: interleaving and PLC
To execute the double
movement it is necessary
to determine the location
EWM in multiple points in order
to change the final
destination at fixed control
Not visible on the system points.
HU1 TASK
From CP001
to CP02 For example the inbound
Telegram pallet is diverted onto the
Scanner transfer car which at that
HU 1 in moment has the fewest
CP01
pallets to put away.
When the pallet is at the
PLC Scanner
read CP02 last point of the transfer car
it is put away near to the
CP01 next picking assignment.
Move
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51. BI: Reporting: Business Analysis and DashBoard
KPI DASHBOARD USING BUSINESS OBJECTS
DATA COLLECTION INVOICING
MONTHLY PRE AND ANALYSIS
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52. ALMA Description
Application
Lifecycle
Management
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53. From process analysis to post go-live support
24/7 process
Design
Integration
70 CTQ
Develop
CHAnge
Detailed CTQ
Synchronize
Process
monitoring
processes
tests
processes
custom
Request
processes,
ICT/SAP
documentation
Monitoring
(capacity ITIL
using an
accordingand
solutions to
monitoredand
released
Management
oforganisation
implementa-
the
compliant
tion Best
SAP SAP
exectuted
using
(CHARM)
positions,
processes,
capability)
40 SAPSAP
buildingdesk.
service
accordingand
Practices ICT
using
standard to
activities,
developements,
Instances
ASAP level
Solution
blocks.
methodology
applications
the business
changes using
service
Off-shore
methodology.
Manager.
SAPensure
to KPI point
and
30 Solution
process desk
agreements.
service
business
using ARIS
departemental
of view.
Manager.
team
continuity
for SAP
services
and people).
Netweaver.
(50
15 networks.
consistency.
www.artoni.com
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54. BPM
Business Process
Management using ARIS
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55. Techniques employed
We use Business Process Management (BPM) to define,
optimize and integrate business processes in order to improve
the company’s performance.
Focus BPM
• Value chain – integration of all company processes
• Organization’s description (Business Rules and job description)
• Create coherence between strategy and activity
• Make the processes standard and measurable
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56. www.artoni.com 56

57. Modelling logic: integration of views
The activities performed in the
process view are supported by
objects defined in other views like
the organization or the system
landscape
Benefits:
Standardisation of rappresentation
Single access point for information
Single definition of objects
Integration between the different
views
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58. Aris Methodology
Organigrammi: System landscape:
•Unità organizzativa (rappresenta una funzione
Insieme di applicazioni che
con obiettivi di business prestabiliti)
supportano le attività dei
•Posizione (ruolo responsabile di determinate processi di business
attività e con competenze predefinite)
Dati:
Insieme di file di documenti
contenenti manuali di processo
Prodotti/Servizi:
Rappresentazione dei Prodotti
e Servizi venduti dall’azienda;
possibilità di avere un link ai
Prodotti/Servizi: processi specifici per
prodotto/servizio.
Rappresentazione dei Prodotti e Servizi venduti
dall’azienda; possibilità di avere un link ai
processi specifici per prodotto/servizio.
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59. Business Process Modeling (BPM)
Standard Representation of Processes
• Enterprise Area: Representation of Enterprise
Areas (ARIS MODEL: Value Added Chain)
00. Enterprise Area
• Processes: Logical End to End representation of
business processes within an enterprise area and
connections with business processes of other
01. Processes enterprise areas.
(ARIS MODEL: Value Added Chain)
• Sub-processes: Logical End to End representation of
02. Sub-processes sub-processes of a business process and connections
with sub processes of other processes.
(ARIS MODEL: Value Added Chain)
03. Process Steps • Process steps: Logical representation of process
steps of a sub-process and connections with process
steps of other sub-processes.
(ARIS MODEL: Event Driven Process Chain – EPC)
04. Transactions
• Transactions: Representation of transactions for
each process step.
(ARIS MODEL: Event Driven Process Chain - EPC)
We use ARIS for SAP Netweaver for Business Process Modeling.
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60. Enterprise Area
Core Process
Context Process
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61. Non Mission Critical
L’inadeguatezza del
Mission processo crea
Rischi seri ed immediati
Critical
Tutti gli altri processi
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Core
Attività
differenzianti
Context
DIFFERENZIAZIONE
Altre attività
RISCHIO
Context Core
Altre attività Attività
differenzianti
Core and Context Analysis
Investimenti
Costi di gestione
COSTI/INVESTIMENTI
61
DIFFERENZIAZIONE

62. Core and Context Analysis
Core Context
Attività Altre attività
differenzianti
01.15. Valorizzazione servizi di
Mission Critical
Rischi seri ed immediati
trasporto
L’inadeguatezza del
01.12. Esecuzione trazioni
processo crea
01.01. Pianificazione ritiri 02.11. Valorizzazione servizi
logistica
02.05. Uscita merci
04.07. Gestione offerta e
02.16. Gestione degli ordini di contratto logistica
consegna Logistica
06.02. Fatturazione Differita
RISCHIO
Clienti
02.08. Gestione Giacenze
Mission Critical
Logistica
Tutti gli altri processi
04.01 Marketing Strategico
04.02. Marketing operativo 05.01. Gestione contratti di
Non
acquisto trazioni
03.01. Ricezione e
pianificazione dell'ordine di 05.04. Acquisti con RDA
forwarding
08.27. gestione dei talenti 02.06. Inventario
DIFFERENZIAZIONE
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63. Processes
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64. Responsability Matrix
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65. Sub-Processes
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66. Process Steps
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67. Project Deliverables - BPM
Deliverable Content
Job description List of process activities and system usage per professional figure
Process Manual Document with detailed process description including information about
system usage and roles and responsibilities
Quality procedures Operating procedures with process description in order to obtain quality
certification.
Application system design Overview of application usage for impact analysis of changes on process
Organization design Overview of organization for impact analysis of changes on process
Workflow Design Definition of Workflow process and toolkit
Business Rules Document which describes company rules
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68. Quality Procedures and Job Descriptions
Job description
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69. Analyze process model AS-IS/TO-BE differences
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70. Business Process Modeling and KPI
Customized KPI s depending
on business requirement
00. Enterprise
Strategic KPI ARIS Model:
Area Balanced Scorecard
01. Processes Tactical KPI ARIS Model:
KPI Allocation Diagram
02. Sub-processes KPI of Process ARIS Model:
Function Allocation Diagram (FAD)
&
KPI Allocation Diagram
03. Process Steps
Operative KPI ARIS Model:
Function Allocation Diagram (FAD)
&
KPI Allocation Diagram
04. Transactions
Specific data
Standard KPIs
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71. Balanced Scorecards (BSC)
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72. Function
Allocation
Diagram
Value Chain Artoni
KPI allocation diagram
KPI Tree
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73. Thank you!
Le informazioni in questo documento, fornite unicamente per le finalità informative dello stesso e passibili di
modifiche senza preavviso, sono di proprietà di Artoni Trasporti S.p.a.
Nessuna parte di questo documento, e nessuna informazione in esso contenuta, potrà essere copiata,
riprodotta o trasmessa in nessuna forma o per qualsiasi scopo senza l’espresso permesso di Artoni Trasporti
S.p.a.
I marchi menzionati inerenti al Gruppo Artoni sono marchi registrati Artoni Group s.p.a.
The information in this document is proprietary to Artoni Trasporti S.p.a.
Data contained herein serves informational purposes only and may be changed without prior notice. No part
of this document may be reproduced, copied, or transmitted in any form or for any purpose without the
express prior written permission of Artoni Trasporti S.p.a.
All brands about Artoni Group are the trademarks of Artoni Group S.p.a.
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74. Thank you!
© 2012 Artoni Trasporti Spa