This document discusses plans to improve digital access and services for public libraries in the UK. It proposes a digital universal offer that would provide free internet access, e-books, and staff training to help customers access online information. It notes that while internet access is widespread, 11% of households still lack it. It outlines achievements in digital skills training for staff and partnerships. It proposes further initiatives like joint purchasing, a single digital sign-on platform, and a single digital presence to improve the customer experience and make library services and holdings more accessible online. Key workstreams for 2017-18 are listed as developing a single digital presence, single sign-on platform, and digital showrooms.