This document discusses Amgen's use of digital workers and robotic process automation (RPA). It provides background on Amgen and describes their RPA journey since 2010. A digital worker is defined as having similar workplace capabilities as humans, including the ability to automate entire processes, do multiple sequenced tasks, and operate based on schedules, human/system interactions. The benefits of digital workers include reduced costs and cycle times. The vision is to leverage HR and other systems to manage digital workers as new employee types. Challenges include aligning with various organizations and designing access processes for digital workers.

1. 2019
DIGITAL WORKER @ AMGEN

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One of the world’s
leading
independent
biotechnology
companies
~ 100 countries
Reached millions
of patients
AMGEN TODAY

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PRODUCTS
For additional information about Amgen products, including important safety information, please visit amgen.com
Note: Aimovig™ is developed in collaboration with Novartis

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THERAPEUTIC AREAS
Oncology/
Hematology
Cardiovascular
Disease
Inflammation
Bone Health
Neuroscience
Nephrology

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Passionate about innovation, and the opportunity automation provides
• Originally from India, but grew up in UAE
• Technology leader at Amgen leading Automation, Integration &
Development capabilities spanning 10 technologies
• Worked at Amgen since 2008
• Platform owner of AA Platform & technology road map
• Technology lead for Corporate Initiative around Intelligent Automation
ABOUT ME

6. 6 Amgen Proprietary—For Internal Use Only
AMGEN’S RPA JOURNEY
Research and
Development
Process Development/
Manufacturing
Regulatory / Safety /
Compliance
Back-office
Administrative
Sales, Marketing, and
Life Cycle Management
1 automations in
Research
4 automations in
PD/Manufacturing
20 automations in
Finance & Accounting
2 automations in
Sales/Marketing &
commercial
6 automations around
Compliance
2 automations in HR
and Back-Office
• Implemented Automation Anywhere initially in 2010, first 7 years focused on pure IT
automation
• Focus on pure RPA initiated in 2017 with formal program kicked off to govern demand in 2018
• 35 automations built across multiple functions
• Amgen currently leveraging AA 11.3.1
• Current focus of building an Intelligent Automation Product team

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Digital worker is a persona that has similar capabilities at workplace
like a human
• Digital worker set of professional skills that
enable it to act, process, and analyze in the
same ways as a human
• Digital worker will automate entire processes,
do multiple tasks in a set of sequences
• Workplace of the Future = Humans + Digital
Worker
WHAT IS A DIGITAL WORKER

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WHY DIGITAL WORKER

9. 9Cost to maintain Bots a big factor in reducing NPV for automations
• Reduce cycle time by standardizing access
persona(s)
• Enables governance and utilization
monitoring
• Reduce cost of ownership
• Improves human engagement
BECAUSE …..

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Future interactions could leverage Alexa/Google
Digital Workers can operate based on:
• A schedule
• Human interactions (email, chat, voice, etc.)
• System or Digital Worker interactions
MULTIPLE MODES OF ENGAGEMENT

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• Leverage HR systems to request and manage Digital workers
• Reduce time to market for automations leveraging Digital worker
• Propose labor & benefit for Digital workers that helps pay for upkeep of
Digital worker including licenses & infrastructure
• Supplement need for additional human head count by offering Digital
worker head count, thus reducing operational expenses for companies
VISION

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Important to have all stakeholders on board while embarking on this
aspiration
• Lead time and alignment with HR organization on board to
create new employee type – Digital workers
• Lead time and alignment with- Identity management
organization to support access to Digital worker – long lead time
• Re-Design access process to systems for Digital workers
• Controls around Digital workers
CHALLENGES

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• HR system(Workday) used
to onboard Digital workers
• COE reviews request to
ensure existing digital
workers cannot be
leveraged for automations
HR SYSTEM