Christopher Hope took the Call Center Technical Support audio test on September 10, 2015, administered by Express Employment Professionals in McDonough, Georgia. He answered 15 out of 19 questions correctly, earning a score of 79% which is above the global average of 66% and at the 70th percentile. The test covered technical issues related to hardware, Windows, difficult users, printing, and the internet to assess skills for telephone-based PC support technicians.

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Test Results for: Christopher Hope
Company Name:
Express Employment Professionals
McDonough GA
Test Administrator/Recruiter's Email: demeris.berner@expresspros.com
Test Name: Call Center Technical Support [audio]
Test Date: 9/10/2015
Elapsed Time: 00:16:44
Questions Correct: 15 out of 19
Percent Correct: 79%
Percentile Ranking: 70
Global Average: 66%
Test Description
The Call Center Technical Support test is intended for telephone based PC support technicians who help
callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users,
Printing, and the Internet.
A non-audio version of this test is also available: Call Center Technical Support.
• Test takers, please contact your test administrator or recruiter for scoring guidelines.
• Administrators, please refer to the Scoring Guidelines page within the Resources section of your
Administration Center for scoring guidelines.
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