This document is a CV for Mohamed Farid Abd el-Haliem that includes personal details, education background, skills, languages, training courses, and professional experience. He has over 12 years of experience, including 4.5 years in management roles and 7.5 years in technical roles. Currently, he works as the Service Centers Manager for Saco in Saudi Arabia, where he manages all processes from customer calls to claims, including parts operations. Previously he held roles such as Samsung Service Brand Manager, AV Technical Support Manager, and Customer Service Manager.

1. C.V
Personal Data
Name : Mohamed Farid Abd el-Haliem.
Birth date : 01/10/1981.
Address : 43 building ; flat 9 ; 6 Quarter
6th October city ,Giza, Egypt.
Phone № : +966542347406
Marital status : Married
Military status : Exempted
Nationality : Egyptian.
E-mail : mfarid_eng2014@yahoo.com
Education Background
University : Helwan university.
Faculty : Engineering Faculty.
Department : Communication & Electronics Dept.
Degree Acquired : B.Sc. in Electronics Engineering.
Bachelor of : May 2003.
Rate of Appreciation : Good.
Skills
-Perfect knowledge of MS Office & Oracle Application & SAP
- Hardware Installation & Maintenance of Computer Component.
-Leadership skills
-Time Management
-Decision making
-Ability to learn and adapt
-Result oriented
-Developing others
-Problem solving
-Proactive and flexible
-Stress management
-Administration and organization
-Knowledge & experience of lean manufacturing techniques
Language
- Arabic: Mother tongue.
-English: good spoken & written

2. Training Course
 Certified lean manufacturing Brown belt from TSD at 2011
(6S- PDCA Problem solving - Error proofing – Standardized work-
Process flow analysis –visual factory-pull system)
 Samsung AV Training on DTV and Audio Product (Samsung Dubai)
 Effective negotiation skills .
 People management plan & appraise performance..
 problem-solving & decision-making .
 Lessons from Japan (quality circle & teamwork )
 Samsung Parts operation Management training ( Samsung Dubi)
Professional Experience
 Current Position :
 Service Centers Managers
- From 9/2014 until now
- Company Name : Saco (Saudia Company for Hardware )
 Responsibility :-
Manage & Control all Processes from Customer Call till
Claims , that included Parts Operation
The current job duties:-
 Monitor daily work flow and review work methods & procedures
 Review and submit monthly reports and KPI’s
 Ensure continuous improvement of the KPI’s
 Spare parts handle (forcasting -Purchase Order )
 Develop and implement quality control systems
 Analyze quality control & maintenance reports to detect KPI gaps
 Ensure effective communication and coordination among
the staff.
 Develop an effective training plan for all staff and ensure its
execution.
 Ensure that the waste removal process is done timely and
effectively.
 Develop and implement cost effective systems of control over
capital, operating expenditures and manpower cost.

3.  Samsung Service Brand Manager
- From 1/6/2013 until 1/9/2014
- Company Name : Goldiservice .
- Responsibility :-
Manage & Control all Processes from Customer Call untill
Claims , that included Parts Operation
Duties :-
 PIC.with Samsung Egypt Company
 Brand Call center Manager ( creation tasks)
 Brand Service tracking Manager (follow up pending Tasks)
 Brand claim & audit manager & Brand KPI's improving
 Review and submit monthly reports and KPI’s
 Ensure continuous improvement of the KPI’s
 Technical Training improving Project Manager
 Spare parts handle (forcasting-bayback-Purchase Order)
 Develop and implement quality control systems
 Analyze quality control & maintenance reports to detect KPI gaps
 Monitor daily work flow and review work methods & procedures
 Ensure effective communication and coordination among
the Brand staff.
 Develop an effective training plan for all Brand staff and ensure
its execution.
 Ensure that the waste removal process is done timely and
effectively.
 Develop and implement cost effective systems of control over
capital, operating expenditures and manpower cost.
 AV Technical support Manager:-
- From 1/2/2012 until 1/6/2013
Duties :-
 Instructor for global brands (Samsung AV Product)
 Technical supervision of the AV technicians in Maintenace
 Preparation of training courses for technicians & Authorized
Service centers
 follow-up with the factories to avoid manufacturing defects &
follow up the faults of new products .
 follow-up & investigation equipment technicians & the rate of
spareparts consumption

4.  Visit the centers to follow up through the technical level of
performance, equipment & the presence of new technical
information with them
 Report on performance (Total Back calls) & an assessment of the
technicians & Authorized Service centers.
- Report on Sets defect & raise to HQ every 3 months
- Conduct weekly, monthly meetings with the Technicians staff to
discuss progress, status and identify issues and obstacles.
 Customer Service Manager :-
- From 1/5/2011 until 1/2/2012
 Responsibility :-
Manage & Control all Processes from Customer Call until Claims
 AV Technical support Engineer :-
- From 1/1/2004 until 1/5/2011
Duties :-
- Maintenance of TV- LCD-Plasma-PC Monitor-Microwave
- supporting of technicians for repairing the sets
- provide technical support for technicians & ASCs
- update the factory with common faults
- Make Training Course for new technicians
- prepare the serviceable part list for new sets
- Check for replacement for not available spare parts
- Training members of the Call Center (agent & team leader)
 AV Maintenance Engineer
- From 1/10/2003 until 1/1/2005
Duties :-
- Maintenance of TV- LCD-Plasma-DVD-Home theater -Microwave –
Vacuum cleaner sets
Experiences
 AV Maintenance Engineer - the period (10/2003 – 1/2005)
 AV Technical support Engineer -the period (1/2005 – 5/2011)
 Customer Service Manager - the period (5/2011 – 2/2012)
 AV Technical support Manager -the period (2/2012-6/2013)
 Samsung Service Brand Manager -the period (6/2013-9/2014)
 Service Centers Manager -the period (9/2014- now)
 Years of Experience: 12 years
( Management 4.5 Years – Technical 7.5 Years)