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Auckland uc users group whats new in skype for business
- 1. Welcome Auckland UC Users Group Our Sponsors: A p r i l 1 6 t h 2 0 1 5
- 2. A u c k l a n d U C U s e r s G r o u p Introductions Paul Bloem – Lexel Systems Andrew Morpeth – Lexel Systems http://www.lync.geek.nz/ @AndrewMorpeth http://www.ucsorted.com/ @PaulB_NZ UC Principle Consultant, MVP, VTSP Lync Technical Consultant, MVP Tekake (TK) William – Atlas Gentech Account Manager http://www.atlasgentech.co.nz/ https://nz.linkedin.com/pub/tekake-william/56/6b/297
- 3. A u c k l a n d U C U s e r s G r o u p Agenda Time Topic 3-4pm What’s new in Skype for Business 2015 (Andrew Morpeth) 4-4:30pm Networking Break + Food and Drinks 4:30-4:50pm Plantronics Lync devices and management software (TK William) 4:50-5pm Wrap up and prize draw (2x Voyager Legend UC Headsets each $279 up for grabs)
- 4. A u c k l a n d U C U s e r s G r o u p What’s new in Skype for Business › Why the brand change › When is this all happening › Client improvements › Enterprise Voice › Meetings › High Availability › Installation and Patching › Other improvements
- 5. A u c k l a n d U C U s e r s G r o u p Why the brand change? › Brand recognition – the Skype name is globally known › User experience – familiar user experience across the consumer and business product › Platform – under the hood the Skype4B is build on the Lync platform
- 6. A u c k l a n d U C U s e r s G r o u p When? › Client – April 15th (yesterday) › Server – Targeting RTM May 1st › Office 365 – Tenants to be upgraded throughout May
- 7. A u c k l a n d U C U s e r s G r o u p Windows Client › Update to Lync 2013 client › Dual UI – Lync 2013, Skype4B Platform Default Client UI Lync Server 2010 Lync 2013 Lync Server 2013 Lync 2013 Skype for Business Server Skype for Business Skype for Business Online Skype for Business
- 8. A u c k l a n d U C U s e r s G r o u p Windows Client › Update to Lync 2013 client › Dual UI – Lync 2013, Skype4B
- 9. A u c k l a n d U C U s e r s G r o u p Windows Client › Familiar Skype look and feel
- 10. A u c k l a n d U C U s e r s G r o u p Windows Client › Call monitor
- 11. A u c k l a n d U C U s e r s G r o u p Windows Client › Improved call control
- 12. A u c k l a n d U C U s e r s G r o u p Windows Client › First run experience
- 13. A u c k l a n d U C U s e r s G r o u p Windows Client › Rate my call
- 14. A u c k l a n d U C U s e r s G r o u p Other Clients › Re-branded clients across the board › Improved Mac client coming in 2016 › Big Improvements for Smartphones: › Delayed and lost IM’s addressed › Synchronised conversation history
- 15. A u c k l a n d U C U s e r s G r o u p Other Clients › Room Systems › Introduction of the Surface Hub › Updates for Lync Room System
- 16. A u c k l a n d U C U s e r s G r o u p Enterprise Voice › Call via Work introduced › Remote Call Control depreciated › Response Groups scale vastly improved
- 17. A u c k l a n d U C U s e r s G r o u p Meetings › Meetings no longer expire after the scheduled date › Silent retry to limit visibility of issues › Continued operation during failover › Office Web Apps protected from DC outages › PowerPoint presentations are uploaded before presentation starts › Screen sharing frame rates are up from 2 to 8
- 18. A u c k l a n d U C U s e r s G r o u p High Availability › SQL Always on support › SQL Mirroring supported but will depreciated › Windows Fabric v3 introduced Platform Standalone Clustering Mirroring Availability Groups Lync Server 2010 SQL 2008 R2 SP2 SQL 2008 R2 SP2 Not Supported Not Supported Lync Server 2013 SQL 2008 R2 SP2 SQL 2012 SP1 SQL 2008 R2 SP2 SQL 2012 SP1 SQL 2008 R2 SP2 SQL 2012 SP1 Not Supported Skype for Business Server SQL 2008 R2 SP2 SQL 2012 SP1 SQL 2014 SQL 2008 R2 SP2 SQL 2012 SP1 SQL 2014 SQL 2008 R2 SP2 SQL 2012 SP1 SQL 2014 SQL 2012 SP1 SQL 2014
- 19. A u c k l a n d U C U s e r s G r o u p Installation › New Smart Setup › 3 migration options › In-place › In-place Offline › Traditional migration Original Topology New Topology In-Place Upgrade Lync Server 2010 Skype for Business Server + Lync Server 2010 No - migration required Lync Server 2013 Skype for Business Server + Lync Server 2013 Yes - in-place supported Lync Server 2010 + 2013 Skype for Business Server + Lync Server 2013 No - migration required
- 20. A u c k l a n d U C U s e r s G r o u p Server Patching › Simplified update process › Pool readiness checks built in › Update progress indicator
- 21. A u c k l a n d U C U s e r s G r o u p Other Server Improvements › Skype federation improved › IM, Voice and Video › Search Skype contacts by name › Mobile and Mac federation coming › SILK codec (Skype) default for peer to peer calls › Skype Web API (aka jLync)
- 22. A u c k l a n d U C U s e r s G r o u p New Server Roles › New Video Interop Server › New Call Quality Dashboard (CQD)
- 23. A u c k l a n d U C U s e r s G r o u p Deployment Options › Purely on premises › Purely online › No enterprise voice yet › Hybrid mix of the above
- 24. A u c k l a n d U C U s e r s G r o u p Q and A
- 25. A u c k l a n d U C U s e r s G r o u p Agenda Time Topic 3-4pm What’s new in Skype for Business Server (Andrew Morpeth) 4-4:30pm Networking Break + Food and Drinks 4:30-4:50pm Plantronics Lync devices and management software (TK William) 4:50-5pm Wrap up and prize draw
- 26. A u c k l a n d U C U s e r s G r o u p Agenda Time Topic 3-4pm What’s new in Skype for Business 2015 (Andrew Morpeth) 4-4:30pm Networking Break + Food and Drinks 4:30-4:50pm Plantronics Lync devices and management software (TK William) 4:50-5pm Wrap up and prize draw
- 27. A u c k l a n d U C U s e r s G r o u p Agenda Time Topic 3-4pm What’s new in Skype for Business 2015 (Andrew Morpeth) 4-4:30pm Networking Break + Food and Drinks 4:30-4:50pm Plantronics Lync devices and management software (TK William) 4:50-5pm Wrap up and prize draw
- 28. Thank You! Auckland UC Users Group Our Sponsors: A p r i l 1 6 t h 2 0 1 5
Editor's Notes
- Brand recognition Skype has 300 million users 2 billion minutes per day Skype is synonymous for A/V calling across internet User experience By taking familiar user experience Future of telephony in to home and business Much like traditional phones have been Win/Win – users get what they want, IT admins do to Platform Under the hood Lync is largely unchanged Skype for Business Server 2015 is an evolution of the same product Merging of features over time Still the secure and scale product that is was
- Release - Win Client – April 14th (patch Tuesday), O365 Click to Run stage over 2 weeks - Server 1st May, Technet articles updated and ready - Office 365 services throughout May
- Client No standalone installer – install then patch UI switching Defaults based on server version Client policy GPO to stop visibility of S4B client Reg key will be overwritten by inband values - Regardless of UI - Skype Sounds - Lync Meeting renamed to Skype Meeting in Outlook plugin and Online Meetings Server side flag available: 2010: Feb 2015 4.0.7577.710 2013: Dec 2014 5.0.8308.857 Skype4B: RTM DETAILS: Update requires Office 2013 SP1 as a baseline No Skype4B standalone installer – install Lync 2013 and patch Important to understand UI switching If the policy is updated, on first run Skype UI will be presented, and users will get a notification informing them to restart the client to receive the changes and Lync UI To avoid this you can push the registry key via GPO Reg key will be overwritten by inband values - Office 365 will default to Skype UI, Lync Server to Lync UI - Regardless of UI - Installer replaces Lync Sounds with the Skype Sounds - Lync Meeting renamed to Skype Meeting in Outlook plugin and Online Meetings Server side flag available: 2010: Feb 2015 4.0.7577.710 2013: Dec 2014 5.0.8308.857 Skype4B: RTM
- Client UI switching Defaults based on server version Client policy GPO to stop visibility of S4B client Reg key will be overwritten by inband values Server side flag available EnableSkypeUI: 2010: Feb 2015 4.0.7577.710 2013: Dec 2014 5.0.8308.857 Skype4B: RTM DETAILS: Update requires Office 2013 SP1 as a baseline No Skype4B standalone installer – install Lync 2013 and patch Important to understand UI switching If the policy is updated, on first run Skype UI will be presented, and users will get a notification informing them to restart the client to receive the changes and Lync UI To avoid this you can push the registry key via GPO Reg key will be overwritten by inband values - Office 365 will default to Skype UI, Lync Server to Lync UI - Regardless of UI - Installer replaces Lync Sounds with the Skype Sounds - Lync Meeting renamed to Skype Meeting in Outlook plugin and Online Meetings Server side flag available: 2010: Feb 2015 4.0.7577.710 2013: Dec 2014 5.0.8308.857 Skype4B: RTM
- Call controls and Sounds Skype presence indicators Emoticons Hover menus gone
- Hovers over the active window when the call is minimized Active speaker view in video calls Double click the picture to return to the conversation window
- Easy access to call controls, presented by default for PSTN calls 1 click to transfer options for PSTN calls 2 clicks for Lync calls
- - Tutorial to assist in user adoption - 7 in first release Updated over time Client Readiness: Videos, training material and email templates
- Controllable by policy Useful during pilot phases or when troubleshooting call quality issues Turn on and off as required Rate my call data saved in QoE database
- Mac client coming in 2016 Close the gap between Win client - Improvements to smartphone apps, in particular: Resolving the long delay sending IM's to mobile users Incoming IM's being lost Conversation history Multi-factor authentication The Skype4B Web App will support WebRTC removing the need for client plugins Not available at GA
- Surface Hub collaboration tool 55” HD 84” 4k At this stage it is not Microsoft's intention to replace Lync Room System Room System will be re-branded and updated with new functionality Built in management portal "Room PC View" allow input another system to be presented, Improvements to user interface
- Call via Work introduced allowing outbound calls to be made via existing PABX or other external phone Response Groups scale vastly improved Supports 800 agent groups, 400 IVR groups, and 2400 agents per pool RCC Depreciated in the Skype4B client. It will remain in the Lync 2013 client for backward compatibility
- Meetings no longer expire after the scheduled date - Can be kept alive for up to a year - If the meeting is missed it be re-scheduled without re-creating the Online Meeting. Resiliency - Meeting service now has silent retry capabilities to limit the visibility of issues to attendees - Meetings will continue during pool failover - Conference State is now synced to the backend, and the conference status traffic is prioritized over other Skype4b Traffic PowerPoint presentations are not made aware to attendees until they are uploaded and ready to be presented Screen sharing frame rates up from 2 to 8, which Microsoft say will allow standard definition video to be stream to attendees
- SQL Always on is the latest and greatest Will ultimately replace Mirroring Fabric Manages replicas V3 introduced for 2012+ Addresses issues with pool startup and failover Start-CsPool commandlet introduced V2 still supported, however it will not receive the same level of feature updates/improvements SQL Always on support Cross subnet not supported Supports only Synchronous commit mode Does not support read-only secondary replicas No offsite replica support (Azure) SQL Enterprise required for AlwaysOn Requirements S4B does not support stretching AvGroups to stetch across physical locations Replicas in the same subnet Synchronise commit enabled Automatic failover NO secondary read access or off-site All previous SQL redundancy technologies are still supported, Mirroring will eventually be depreciated More reliable: Always on – one primary and up to two secondary replicas Mirroring – on primary, one mirror All databases in availability group are failed over at the same time unlike SQL mirroring which could leave some DBs on primary and others on the secondary making a bit of an admin headache. Windows Fabric v3 introduced Promised to address some of the issues with pool failover and startup. Start-CsPool commandlet introduced. Operating system selects the version of Win Fabric. Windows Fabric 3.0 is only supported on Server 2012+ Recommended OS Server 2012R2 Improvements: Faster replica rebuilds under slow network conditions Performance improvements and bug fixes Better resiliency of Fabric services Support for DeActivate API – Slowly drain replicas Prevent WinFabric putting replicas on shutting down FE Safe upgrade checks Better handling of certain error conditions Reduced size of Win Fabric performance counters Ability to control the size of Fabric trace files Ability to enable remote copying of fabric logs Latest fixes for Win Fabric may not be available to v2.0
- Smart Setup Intelligent installer Visibility Checks for updates Verifies pre-req’s, upgrade readiness etc Migration - on top of - Preserve investments deployment easier / lower costs deployment tools Upgrade topology Run installer on top supports pure Lync 2013 All servers in a pool should be upgraded before starting services Ensure minimal time between backup pool upgrades DETAILS Smart Setup - Intelligent installer with visibility of the installation or upgrade process Checks for updates for installing Verifies pre-req’s, upgrade readiness etc Migration - Setup on top of existing deployment investments - Preserve existing hardware and server investments - Smoother upgrade process without extensive planning Massive reduction in deployment costs Requires management server to install deployment tools during migration Upgrade topology -> run installing on top of existing servers Upgrade only supported for pure Lync 2013 pools All servers in a pool should be upgraded before starting services Ensure minimal time between backup pool upgrades In-place upgrade requirements: Install CU5+ latest hotfix to Lync 2013 topology PowerShell RTM version (6.2.9200.0) or later Have at least SQL server 2012 SP1 installed Windows Server 2008 R2 - KB2533623 Windows Server 2012 - KB2858668 Windows Server 2012 R2 - KB2982006 No schema updates required Install core components and admin tools on a machine with no Lync 2013 components. This machine will be used to upgrade the topology Upgrade the topology Run installer over the top of existing server roles Healthy pool, do not fail the pool over! Don’t start FE pool services in mixed mode - All front end servers in a pool must be upgraded before starting services Ensure minimal time where Paired pools are running different versions Support for in-place upgrades of purely Lync 2013 environments. In-place upgrades can be completed offline, or online if you have multiple pools. Installer checks for updates before install Can upgrade OS if you remove Lync, run upgrade, then follow S4B upgrade process. Upgrade Order User pools Shared components e.g. mediation and edge SBA controlled by vendors –> no in-place upgrade Upgrade will take about 1.5 hours
- Invoke-CsComputerFailOver take FE out of rotation Perform patching/upgrade Invoke-CsComputerFailBack to bring FE in to active state (MUST) Repeat for each FE - Leverages WinFab v3 DETAILS Simplified workflow leverages Win Fabric v3 4 steps Invoke-CsComputerFailOver to stop FE; take FE out of rotation, move replicas out Perform patching/upgrade Invoke-CsComputerFailBack to start FE; bring FE in to active state, move replicas in Repeat for each FE If you use the FailOver command then you MUST use FailBack to bring back online. Failover requires RTCSRV to be running Progress indicator to give a graphical representation on the update process How is this better? Simpler workflow, fewer commands, less errors Faster! More reliable Checks for pool readiness before failover Leverages Win Fabric v3 deactivate/activate node API’s ensuring more dependable operation Will not allow fail over if there are existing replication issues in the pool Progress indicators Invoke-CsComputerFailOver Checks for availability of sufficient number of servers Waits for replica stability across the pool Verifies all replicas exisit before taking down the server Initiates deactivation of the node; wait for success/failure from Win Fabric Stops services after successfully deactivating node Failover command requires 4+ FE’s in a pool to maintain service for all users. Command will only work for 3+ FE’s. Invoke-CsComputerFailBack Start services if not already started Activate node – Win Fabric will now consider the server for replica placement
- Federation Search by ID, no longer MS ID Any Skype user can add S4B users Any S4N user can add Skype users No content/meeting support yet Also available in Lync 2013 Introduced in December client updates Requires Skype Consumer 7.0.x.100 SILK Need info on improvements etc SILK has multiple payload rates and can adapt better to varying network conditions. Better MOS scores API SDK, which allow developers to build voice, video and desktop sharing into websites. Skype Directory Search @skypeids.net is the backend address that will be used for communications to Skype Search by Display Name Location Email Phone SkypeID Requires S4B Front End server and at least 1 S4B Edge with user homed on S4B Requires that you remove exisiting Skype public provider and re-add with newly added switches Support for mobile coming Searching from Lync 2013 is not possible, however if contacts have been added via S4B client they will appear in Lync and be contactable Skype Consumer - Video calling between Lync and Skype - Enabled in December Lync client updates - Was suspended, but is now generally available again - Requires Skype (Consumer) v7.0.x.100 and Lync xxx - Support for SkypeID search coming SILK Codec - SILK available in 2013 desktop client today for peer-to-peer calls - SILK will be the default codec for all Skype for Business peer-to-peer calls - Conferences wont use SILK - Supported Clients - Lync/Skype4B desktop clients and Lync App - Smartphone Apps - Unsupported Clients VDI plugin, Lync Web App, Attendant, LPE Call via work - Goodbye RCC - Hello Call via Work - Enable PABX phones after migration - On-premises only - Plus CAL will be required, 2x SIP channels required Skype Web SDK - Formally announced as jLync or UCIA - Will enabed A/V in browser - Requires plugin at luance - ORTC/WebRTC in future Multi-factor authentication - Highly requested feature - Replaces passive auth in Lync 2013 Server - Requires ADFS and Windows Application Proxy for on-prem - Can be enabled just for mobile clients - Uses Azure AD auth library (ADAL)
- VIS Allows interop with VC solutions – join as an A/V endpoint Allows rooms you have already invested in to be used with Lync capability Initially support for Tandberg/Cisco only Support for meetings and peer to peer calling CQD In addition to Monitoring Db Leverages SQL Analysis Services (SSAS) to improve BI within Skype for Business Video Interop Server (VIS) is a new role introduced to enable interop with conferencing vendor products. VIS is essentially a video gateway between Skype4B and legacy video conferencing solutions (VTC's) VIS has no transcoding capability so VTC's will need to support H.264 VTC users can call Skype4B users, but not the other way around Call Quality Dashboard (CQD) server role The CQD in Skype4B leverages SQL Analysis Services (SSAS) to improve BI within Skype for Business Skype for Business client that will ask the user for their feedback at the end of a call. This data can be compared to what the server has reported
- Purely on-premise Purely online No enterprise voice, trials in US then global roll complete by 2020 Hybrib mix of the above Built-in management of Office 365 in Control Panel Additionally Skype4B can be deployed in a resource forest, however Microsoft are discouraging this, mainly because hybrid is not supported in this scenario. Moving and managing users can be completed in the on premises control panel (limited in first release) Deployment challenges are somewhat overcome by using the CP wizard Detect and report the exisiting hybrid configuration Auto-configure missing config Move users to and from cloud Manage user properties Requirements O365 account that includes Skype for Business Online AD sync User auth by DirSync with Password Sync or ADFS FE’s require internet access Audio Conferencing provider required for dial-in conferencing S4B Online Connector needs to be installed on all FE’s Currently the user account that signs in to O365 tenant requires “Global Admin” rights