The document discusses a digital service reception (DSR) solution that allows customers to control their service experience. The DSR offers contactless check-in and check-out options through a self-service kiosk, QR codes, or on-site kiosks. It captures customer and vehicle data, manages keys, and integrates with dealer management systems. The solution aims to improve customer service while increasing dealership efficiencies and upsell opportunities.

1. Digital Service Reception
The best customer service is the one the customer controls

2. Why AU Limitless DSR?
Customer
Service
•Choice of how to interact with your business
•Bespoke video introduction
•Reduce service desk traffic
•Reduce check in and check out times
Process
•Customer controls data & communication
•Captures vehicle location & images
•Accurate data collection
•Notifies service reception of customer arrival
•Improves service advisor efficiencies
Value
•Dealer controls upsell opportunities
•Bespoke communications to your customers
•Dealer branding, design and build
•Prioritise safety and social distancing
•Simple for your customers to use and follow
Technology
•DMS integration, feeds and FTP
•Captures customer electronic signature
•Secure intelligent key management
•Individual key lockers with Pin Code protection

3. Digital Service Reception
The best customer service is the one the customer controls
Self Check In
• Customer can chose
to start check in
from home or
comfort of their
own vehicle
• Improve your
customer service by
putting the
customer in control
• Present your
additional services
at the correct time
On Site Check In
• First class digital
experience
• iOS and Android
compatible
• Reduce waiting
times
• Unlimited number
of check in and key
drops
• Full DMS integration
QR Code Check In
• Customer uses own
device
• Individual process
for each location
• Simple key drop
process
• Collect accurate
customer data
Key Management
• Customer choice on
how to collect keys
• Our solution can
hold over 50 keys at
any one time
• Quick and easy for
customers and staff
• Secure and safe
process
• Separate unit for
check out

4. Customer
Communication
Sent
Self Check In
On Site Check In
Service Advisor
provides Check
In
Complete
process with
Key Drop
• Day of booking a communication is sent to your customer
with link to carry out a contactless check in and
instructions on what to do on arrival at the Dealer
• Customer has 3 options:
• Self Check In or QR Code
• Contactless Check In using DSR on site
• Approach Service Reception
• Dealer advised that customer has carried out check in
Contactless Check In Options

5. Contactless
Check In –
On Site
Bespoke
manufactured
check in kiosk with
desired branding
and choice of
hardware

6. Self Check In
or
QR Code

7. Customer
Offered
Contactless
Check Out
Customer
accepts
Completes
process with
service
reception
Customer
declines
Service team
use Key
Management to
place keys
Contactless Check Out Options
Communication
sent to
customer with
code and
instructions
Customer
completes
check out
process
• When customer contacted for payment and
advise vehicle ready, given 2 options:
• Contactless Check Out
• Standard Check Out
• System notified when keys are collected

8. Contactless
Check Out
“Thank you for choosing contactless check-out at Any Garage. Your vehicle is
now ready for collection. Once you arrive at the Centre, please proceed to the
key collection unit in the Reception area. Enter the code 12345 into the keypad,
remove your keys from the box and close the door. Your paperwork will be on
the front seat of your vehicle”

9. Why AU Limitless?
• AU Limitless is part of the Auto Union Group of companies that were founded and are based in the UK with a
combined experience of over 100 years in the automotive industry
• We provide a service to include the bespoke design and configuration to suit your business requirements
• UK based support, account management and in house manufacturing of kiosks
• Certified partner with CDK Global for DMS integrations
• Additional DMS and 3rd party system integrations
• Working in partnership with leading automotive consultants Magna Systems

10. Intelligent Key Management
Digital Service Reception
Vehicle Health Check
Online Payment Processing
Online Service Bookings
Marketing & Communications
DMS Integration
App Development
Developed with integrations in mind
Connections are an important part of your business

11. Put your customer in control of their own aftersales experience and engage with them in the
way they choose
Bespoke manufactured check in kiosk with desired branding and choice of hardware with fully
integrated Key Management starting from only £149 Per Month
The average retailer can generate Return On Investment of over 85% in Year 1 and in excess of
150% in Year 2 just by moving 30% of all Bookings to a digital process
We 100% believe that we will be able to demonstrate better value for your investment than any
other provider in the market
Digital Service Reception
The best customer service is the one the customer controls