Jitendra Dutt Sharma who is Head of Competency Center at Amdocs Quality Engineering Services took a Session on "QE Organization strategy in Digital Era" at Global Testing Retreat #ATAGTR2019 Please refer our following post for session details: https://atablogs.agiletestingalliance.org/2019/12/04/global-testing-retreat-atagtr2019-welcomes-jitendra-dutt-sharma-as-our-esteemed-speaker/

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QE ORGANIZATION
STRATEGY IN DIGITAL ERA
JITENDRA DUTT SHARMA
HEADOF ENGINEERING,AMDOCS

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The Bollywood Story

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Welcome to Generation C!
Connection | Community | Creation | Curation
Enthusiastic
brand advocates
Seeking control
and empowerment
Personal, intelligent
experiences
Importance of
immediacy

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3 forces shaping
communications
market
OTT
Content
IoT
Financial services
Advertisement
Healthcare
intelligent
DSP
Digital
economy
Cloud
Open APIs
Service creation
Microservices
AI
Analytics
Big data
DevOps- CI, CD
Digital
technologies
In control
Always connected
Channel of choice
Social
Self-service
Apps
Consumer or
enterprise
Digital
customer

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01
02 03
04
Continuous learning
culture
Invest in People
AI/ML & RPA based
automations
Integrated
Intelligent Quality
Engineering
Focus on UX
Digital Design Strategy
& Scalable Solutions R&D effort towards
developing Testing solutions
Futuristic Vision
Towards
Maturity of
QE
GTR 2019 Agenda

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Integrated
Intelligent Quality
Engineering
1

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Journey from QA to Quality EngineeringTestingTechnologies
#BlackBox
#singularTools
#LowLevelAutomation
#DomainExpertise
#MultipleTools
#RegressionBasedROI
#BusinessQATechnical
#DevAligned
#TestLifecycleAutomation
Injecting
Intelligence
#SDET & DEV
#TestingPlatforms
#continuousEverything
Methodology AutomationDesign tools ExpertiseBenchmarkInnovationFuture-looking Data analysis
Traditional
Balanced
Technology
Differentiator
Quality Engineering
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QE Evolution Maturity
Test cases and
processes
automated
Basic
Automation
Scriptless
Automation
Test cases and
processes using
standard frameworks
AI and ML based
Testing
Leveraging AI-ML to
predict Test cases
and run automated
executions
Integrated Quality
Engineering
Leveraging AI-ML in every
phase of QE : D2D ( Test
Design to Deploy)
1 2
3
4

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Challenges with current AI implementation
“We would like
to reduce the amount
of checking and
manual work”
“AI needs to better
integrate across
more systems to
be truly useful”
“We do
not have
adequate staff”
60%
Are not satisfied with
the current AI-based
quality engineering
solution
People Technology Process

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Integrated Intelligent Solution
1 New requirements
2
Generate test
scenarios
3
Predict Regression
and Progression
testing suits
4
Automation Script
Composition
Pull data – Test Data
Management
Ensure Environments
Readiness &
Availability
Test Execution
Reporting
5 6

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Digital Design
Strategy &
Scalable Solutions
2

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Importance of Digital Design Strategy for growth –
Why?
665B$
Digital transformation
market is projected
to by 2023, at a
CAGR of 18.1%
85%
Of firms will
implement or plan to
implement IoT
solutions
>50%
Of firms invested in
all AI domains

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QE strategy alignment with Digital Era
The QE strategy should be aligned to handle Digital Transformation
complexities and focus on:
Seamless user experience
QE tools to accelerate velocity & TTM
Frameworks to test new technologies
Ensure security, reliability & high performance to business
E2E integrated testing framework for devices, systems,
networks and applications
Increase virtualization and cloud testing
platform capabilities
Unattended test automation leveraging RPA and ML
capabilities

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Testing considerations in Digital transformation
program
Compatibility
Accessibility
Usability
Contents
IoT integration
Cloud Migration
Security
Performance
4G to 5G
AI
Blockchain
Device
Customer
Experience
Technology
Integration
Technology
Transformation
Business
Microservices
E2E Journeys
Digital
Transformation
High risk of user
churn due to
poor UX
Risks due to
technology
integrations
Revenue losses
due to
performance
High agility
demands
shorter testing
cycles
High
vulnerability due
to data access
over multiple
channels
Testing
Considerations

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Futuristic
Vision
3

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Technology Trends 2020
Multi-
Experience
AI SecurityAutonomous
Things
5G
Focus on immersive
experiences that use
Augmented reality (AR),
Virtual (VR), mixed
reality, multichannel
human-machine
interfaces and sensing
technologies
Include
drones, robots,
ships/cars &
appliances, ex
ploit AI to
perform tasks
usually done
by humans
Autonomous things
offer transformational
opportunities but also
create security
vulnerabilities in new
potential points of
attack
Future of Cellular
technology and most
of the service
providers are moving
to 5G
Source : Gartner & Mckinsey

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Scale solutions for 2020
1
5
4
2
3
Invest in R&D to
develop services
Socialize
Partnership with existing
players
Develop competency &
capabilities by upskilling
QE
2020
Show urgency & act now

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Invest in
People
4

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Becoming a True QE Professional
✓ Create your Dojo
✓ Learn in the groups
✓ Create PoCs & services
✓ Develop Interactive Labs & Practices
✓ Roll out the pilots

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The power of
Amdocs Quality
Engineering
we
lead
• Leading testing vendor
in the Communications
industry since 2014
(NelosnHall)
• Digital, agile & DevOps
testing leader in the
communications
industry (technavio)
• over 40 patents
awarded (Amdocs
BEAT, PDT, SAM, IES)
we
innovate
• 13 patents pending
for new IP
developments
• 35+ years of
unmatched telco
experience
• Over 2500 Quality
Engineering professionals
• Over 30 Tier 1 customers
globally
we
have
• 95%+ project success
• 65-90% automation
level
• 35% cost reduction
we
deliver • 95% early defect
identification
*examples
• Strong network of
Innovative partner
solutions
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