SlideShare a Scribd company logo
2
we	asked	our	future	customers
3
Meet 
Caterina 
& Michele
4
1989
 2016
6
2009
SMS BOT
7
We are
Janus Faced
Digital AI enabled
Automatic Channels 
Human
operations
Hybrid 
Communication
9
STRATEGIC
CONSULTING

UX 
RESEARCH &
DESIGN

MOBILE & 
DIGITAL
SOLUTIONS
AI BASED
SOLUTIONS

MULTICHANNEL
OPERATIONS
9
What works and what does not work?

What to do to make them work better?

What can we expect from AI in the near future?

Will AI replace human workforce?


 11
12
Will	we	fall	in	love	with		
our	virtual	assistant?
13
Let the show
begin!

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