six sigma using in health care

1. LEAN SIX SIGM
PENETRATION
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1
Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : ___MONA AWAD GADO_____

2. Assignment #3
• Objective : To help you appreciate how different companies
from your industry use Lean Six Sigma.
• For the industry you become to, do some internet
research/Speak to friends to find out which companies adapt
Lean Six Sigma and what have been their success and failures.
In case they are using approaches similar to Lean Six Sigma,
you can study them as well. Document your findings.
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group

3. Six Sigma Approach to Healthcare Quality

4. • Develop indicators of performance measure
• Continuously monitor the performance
data against the Six Sigma Performance
Control Chart
• Develop the Six Sigma Upper and Lower
limits of performance indicator from
performance data
• When the performance goes out of control,
Then, find the root cause of the problem,
• Remove the root cause of the problem and
• Implement the Six Sigma project solution
• Evaluate performance results

5. • the goal is to improve patient satisfaction
, reduce average patient waiting time
• Create a performance baseline to compare
data evidencing errors,
• develop a quantifiable Upper and Lower
Control limits

6. • the average level of performance indicator of
patient satisfaction ( average performance
level (+/-) Six Sigma of std deviation )against
which performance can be measured., and
for patient waiting time, determine average
waiting time expected by average patient,
• and its upper and lower limit.

7. • Continuously, monitor performance and
collect performance related data using
• patient satisfaction survey,
• and for waiting time, design the patient
appointment scheduling and patient waiting
line system
• implement the system and continuously
monitor the performance of the patient
waiting line system

8. • If the level of performance goes below the
lower limit of expected performance level,
then analyze root causes of the problem
• solve (not just fix) the problem
• removing the root cause.
• Implement procedures to remove the root
cause of the problem and improve
performance level of the system
• Evaluate patient satisfaction levels before
and after Six Sigma, and for waiting line,
measure waiting time before and after Six
Sigma implementation

9. • Six Sigma can be applied to the triage process
in emergency rooms.
• Patients may be interviewed when they arrive at
the emergency room to determine the extent of
their illness and their priority to see a doctor.
• This process could be stream lined by the use
of Six Sigma so that critically ill patients can
quickly see a doctor and not get stuck in the
triage process.
• Six Sigma can also be used to decrease
• the time patients spend in the emergency room

10. • the structure of Six Sigma
• would help the organization in many ways,
including decision making based on scientific
facts and data,.
• project milestones for monitoring progress, well
defined project roles and responsibilities, tools
and statistical techniques to use, and well defined
• interfaces with the existing organization