Assignment OverviewType:  Individual Project Unit:  Project Human Resource Management Due Date:  Wed, 1/17/18 Grading Type:  Numeric Points Possible:  115 Points Earned:  0 Deliverable Length:  1,250–1,500 words View objectives for this assignment Go To: Assignment Details Scenario Learning Materials Reading Assignment My Work: Online Deliverables:  Submissions Looking for tutoring? Go to Smarthinking Collapse All | Expand All Assignment Details Assignment Description Assigning team members to task roles is a delicate and critical task. When done correctly, the team members will be excited about their role on the project, feel confident they can successfully complete the tasks assigned, and know they will have some conquerable challenges as they move through the project. To effectively assign tasks to people (and people to tasks), the project manager must perform the following: Identify the roles needing to be filled. Determine the skills required for each role. Determine the skill sets of the team members. Assign team members to roles. The objective for this assignment is to effectively select your team from the following people: Pat is available for 24 hours a week at $115 per hour. Pat was involved in several upgrade projects for this package and can act as business analyst, developer, or tester. Pat is very comfortable with the legacy system and does not see the benefit of moving to the Web-based version. He feels that the end users do not fully utilize the functionality they already have and will not use this new functionality effectively. Terry is available for 24 hours a week at $100 per hour. Terry was involved in the original installation and every upgrade since then. She tends to be in developer or tester roles for this system but acts as business analyst for other systems. She is very excited about the Web-based package and the functionality it provides. She is concerned, however, that the end users do not have the computer savvy to use it. Robin is available for 30 hours per week at $100 per hour. She was involved in the last two upgrades as a business analyst and has been trying to become involved in other systems and business areas. She was actively involved in the development of a custom Web-based application as a programmer. This was considered a skills development opportunity because her Web programming skills are not strong. Chris is available for 24 hours per week at $80 per hour. He is new to the IT department; he was previously a customer service representative. He just completed his undergraduate degree in computer science and has experience with Web programming and software testing techniques. Jan is available for 16 hours per week at $115 per hour. Jan is also new to the IT department. She was previously a consultant and was on process reengineering projects, including several for billing functions. She previously worked with the Web version product of the vendor’s competitor. ...

1. Assignment OverviewType:
Individual Project
Unit:
Project Human Resource Management
Due Date:
Wed, 1/17/18
Grading Type:
Numeric
Points Possible:
115
Points Earned:
0
Deliverable Length:
1,250–1,500 words
View objectives for this assignment
Go To:
Assignment Details
Scenario
Learning Materials
Reading Assignment
My Work:
Online Deliverables:
Submissions

2. Looking for tutoring?
Go to Smarthinking
Collapse All
| Expand All
Assignment Details
Assignment Description
Assigning team members to task roles is a delicate and critical
task. When done correctly, the team members will be excited
about their role on the project, feel confident they can
successfully complete the tasks assigned, and know they will
have some conquerable challenges as they move through the
project.
To effectively assign tasks to people (and people to tasks), the
project manager must perform the following:
Identify the roles needing to be filled.
Determine the skills required for each role.
Determine the skill sets of the team members.
Assign team members to roles.
The objective for this assignment is to effectively select your
team from the following people:

3. Pat
is available for 24 hours a week at $115 per hour. Pat was
involved in several upgrade projects for this package and can
act as business analyst, developer, or tester. Pat is very
comfortable with the legacy system and does not see the benefit
of moving to the Web-based version. He feels that the end users
do not fully utilize the functionality they already have and will
not use this new functionality effectively.
Terry
is available for 24 hours a week at $100 per hour. Terry was
involved in the original installation and every upgrade since
then. She tends to be in developer or tester roles for this system
but acts as business analyst for other systems. She is very
excited about the Web-based package and the functionality it
provides. She is concerned, however, that the end users do not
have the computer savvy to use it.
Robin
is available for 30 hours per week at $100 per hour. She was
involved in the last two upgrades as a business analyst and has
been trying to become involved in other systems and business
areas. She was actively involved in the development of a custom
Web-based application as a programmer. This was considered a
skills development opportunity because her Web programming
skills are not strong.
Chris
is available for 24 hours per week at $80 per hour. He is new to
the IT department; he was previously a customer service
representative. He just completed his undergraduate degree in
computer science and has experience with Web programming
and software testing techniques.
Jan
is available for 16 hours per week at $115 per hour. Jan is also

4. new to the IT department. She was previously a consultant and
was on process reengineering projects, including several for
billing functions. She previously worked with the Web version
product of the vendor’s competitor.
Assignment Guidelines:
In this assignment, you are planning to fill the roles for the
following 3 positions:
End user
Business analyst
Team leader
For each role,
Describe the main responsibilities of the role.
Identify the skills that are necessary.
Select one of the candidates listed in the assignment
description, and thoroughly explain why you have chosen each
person for his or her role.
Explain any conflicts or problems that you encountered while
making your selections.

5. Use correctly APA style formatted references of solid academic
quality for your resources and use correctly formatted APA
style in-text citations to your references to substantiate your
information and positions as well as to give credit to other
author’s work.
Please submit your assignment.
For assistance with your assignment, please use your text, Web
resources, and all course materials.
Other Information
Your company, IRTC Manufacturing Enterprises, is upgrading
its legacy billing system. The system was installed originally
ten years ago, and has been upgraded according to the vendor's
schedule, each one taking 9-12 weeks in duration with a team of
2 full time employees (FTE's).
IRTC will be doing a major upgrade for the new web-based
version of the system, in addition to the mainframe legacy
system update. It is anticipated that this upgrade will take 16-20
weeks in duration; however, everyone has agreed that a more
formal scheduling process should be completed which may
change the duration estimate. The project will involve
significant changes to existing business processes, changes to
existing jobs, as well as the creation of several new positions.
Customers will be able to view and pay their bills on-line,
accessing a billing customer service agent when needed. This

6. change, which will affect both the billing and customer service
departments, is expected to reduce costs, improve customer
satisfaction, and reduce the number of days for outstanding
accounts receivable. The existing customer service staff has
some proficiency with web applications, but the billing staff
does not.
To date, the Billing Department has owned the applications, and
the director of the department has been the sponsor for all
upgrade projects. For this upgrade, however, the chief
operations officer has indicated that the Customer Service
Department also needs to play a major role. It will be up to you
to determine the project sponsor and steering committee
structure and participants. You will do this during the initiation
phase.
You have been chosen to be the project manager; you will be on
the project 30 hours a week and your rate is $125 per hour. You
have significant experience with the system and have managed
previous upgrade projects. You have acted as a business analyst,
developer, and tester for projects on this package in the past.
You will select your team, which will consist of several IT
staff, supplemented by staff from the vendor. You have been
told you can have up to 2.5 IRTC FTEs, in addition to yourself,
for the duration of the project. (The list of available people is
described in the Phase Two task.)
The vendor's role is to be determined by you; their consultants
cost $140 an hour for business analysts, $120 an hour for
technical architects, $100 an hour for programmers or testers,
and $90 an hour for instructional designers, trainers, or
technical writers. You have a budget of $100,000 for vendor
resources. You may supplement your team with vendors based
on the holes in your IRTC team. For example, you may choose
to have the vendor provide programmers if you choose not to
have any of the internal staff provide programming resources, if

7. your budget permits.
You will follow your organization's standard methodology for a
package upgrade. Part of that process includes the development
and delivery of documentation and training materials--a
responsibility generally filled by the IRTC IT training group.
You have access to .5 FTE for the duration of the project to
develop and deliver the materials. The person with the most
experience on the package and current training/documentation
will be unavailable to the project due to other projects;
however, the vendor has adequate materials that can be
purchased for an additional $6,500. You will need to determine
the training needs, analyze the costs associated with each
option, and determine the project's scope.
With this version, the vendor also has another software add-on
that supports the integration of your existing customer service
system with the billing system's customer service functions.
There is not a decision yet as to which customer service system
will be used, whether or not they will be integrated, and the
extent to which customer databases will be integrated (if at all).
According to the vendor, the installation of the add-on will cost
$25,000 and take an additional four weeks.