Assignment 3
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This document provides instructions for Assignment 3 of the MGMT 350 course. Students are asked to create a services blueprint diagram representing a potential user experience for the technology within their business project. The blueprint should identify the main user experience and diagram the sequence users would follow. Students are to upload a PDF of their services blueprint diagram to the assignment folder in Connect by the due date of November 7, 2014.
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Assignment 3
- 1. MGMT 350 - Introduction to IT Management Fall 2014 Assignment 3 Services Blueprinting for User Experience (UX) Due Date: Friday November 7, 2014 at 5pm UPLOAD to Connect TA help in Management building: Kristy Rancier, Haleh Barmaki Office: EME 4th floor E-mail sparingly: Learning Objectives: This assignment has three objectives for building your technology skillsets: 1. Learn to create a Services Blueprint, a typical technique for diagraming the sequence users experience 2. Understand how to identify multiple layers that influence the delivery of the things necessary for your business technology project Task1: Task 1 is to generate a services blueprint that could represent your idea of the way users would experience the technology within your “plausible” business being considered for the team Technology Research project. It does not have to be the final one, just one that you think might work. The first step is to identify that main user experience that might be built in your business. The second step is to build a services blueprint diagram. This is an individual assignment #3 where you create a diagram by yourself, which would be equivalent to you preparing for the project team meeting. Upload to Connect a PDF of your services blueprint. Instructions for Services Blueprinting™ technique: Using the Services Blueprinting™ technique involves creating a diagram on paper, MS PowerPoint™ or in MS Word™ for a plausible user experience. How to create the Services Blueprint™: 1. Start reviewing the technique at “Services Blueprint” site http://servicedesign.wikispaces.com/Service+Blueprint
- 2. Such as this accessed October 7, 2014. 2. Or Use the style by Mary Jo Bitner, Berkeley (http://servicedesigntools.org/ ) 3. Upload your Services Blueprint™ diagram to the Assignment folder in Connect. Attach the project file with Browse My Computer, call it 99999999Assignment3 where 999999999 is your student ID. SUBMIT when you are ready.